Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 2, Issue 22;   May 29, 2002: At the Sound of the Tone, Hang Up

At the Sound of the Tone, Hang Up

by

When the phone rings, do you drop whatever you're doing to answer it? Do you interrupt face-to-face conversations with live people to respond to the jerk of your cellular leash? Listen to seemingly endless queues of voicemail messages? Here are some reminders of the choices we sometimes forget we have.

On the last morning of my visit to my brother and his family, I'm sitting at breakfast with my nieces. I have a mid-morning flight. As I spoon some cereal, the eight-year-old asks, "Uncle Ricky, when you were little, did they have airplanes?"

I suddenly feel old. "Yes, we did," I reply. "But there were some things we didn't have." I search the room. "Answering machines, for one."

Answering machine controls"Really, no answering machines? Who answered the phone like when you weren't there?"

"Nobody."

There's just no end to the curiosity of an eight-year-old. "What happened when someone called and nobody answered?"

"Well, I guess it rang for a while, and then they gave up. If it was important enough, they called back later."

You probably know how it went from there — I almost missed my flight.

What did we do without answering machines? Today, we have answering machines and voice mailboxes at home, at work, and on cell. Some of us even have assistants who take messages.

And the people we call are similarly equipped. Whenever we call, except in the rare event that we actually reach someone, we have an opportunity to leave word. And we almost always do leave word.

Make answering the phone
a choice. Consider turning off
the ringer when you're
doing something important.
We play phone tag, leave messages, listen to messages, replay messages, jot down what people say in messages, and track whose turn it is to call. And if we're owed a call, and don't receive it in a timely fashion, we sometimes feel angry, frustrated, ignored, or unimportant. When we owe a call, and somehow don't get around to it, we can feel guilty. Too often, it's all a waste of our time and our energy.

We've let call-answering technology get out of control. Here are some reminders of the choices we sometimes forget we have.

Decide whether to answer
When the phone rings, we answer without even thinking about not answering. Make answering the phone a choice. Consider turning off the ringer when you're doing something important.
Decide whether to leave a message
Before you phone someone, consider what to do if you get a voice mailbox. Make a conscious choice: do you really want to leave a message? Or would you rather call back later, send email, or do nothing?
Decide how to set your answering system
You can turn it off altogether, or set it to announcement mode: "I'm not taking messages or calls just now, please send email or call back after 4 PM." This reduces both the number of messages you have to listen to, and the number of calls you have to return. Close friends and family with urgent business probably have your cell anyway.

Your comments are important to me, so please send me email. My voice mailbox is full. Go to top Top  Next issue: Status-Report as a Second Language  Next Issue

Rick BrennerThe article you've been reading is an archived issue of Point Lookout, my weekly newsletter. I've been publishing it since January, 2001, free to all subscribers, over the Web, and via RSS. You can help keep it free by donating either as an individual or as an organization. You'll receive in return my sincere thanks — and the comfort of knowing that you've helped to propagate insights and perspectives that can help make our workplaces a little more human-friendly. More

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