Saying No

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Conflict Haiku

When tempers flare, or tension fills the air, many of us contribute to the stew, often without realizing that we do. Here are some haiku that describe some of the many stances we choose that can lead groups into tangles, or let those tangles persist once they form.

The Fine Art of Quibbling

We usually think of quibbling as an innocent swan dive into unnecessary detail, like calculating shares of a lunch check to the nearest cent. In debate about substantive issues, a detour into quibbling can be far more threatening — it can indicate much deeper problems.

Top Ten Signs of a Blaming Culture

The quality of an organization's culture is the key to high performance. An organization with a blaming culture can't perform at a high level, because its people can't take reasonable risks. How can you tell whether you work in a blaming culture?

See No Evil

When teams share information among themselves, they have their best opportunity to reach peak performance. And when some information is withheld within an elite group, the team faces unique risks.

Shining Some Light on "Going Dark"

If you're a project manager, and a team member "goes dark" — disappears or refuses to report how things are going — project risks escalate dramatically. Getting current status becomes a top priority problem. What can you do?

See also Conflict Management, Effective Communication at Work and Managing Your Boss for more related articles.

• Get 2001-2002 in Geese Don't Land on Twigs (PDF, USD 11.95)
• Get 2003-2004 in Why Dogs Wag Their Tails (PDF, USD 11.95)
• Get 2005-2006 in Loopy Things We Do (PDF, USD 11.95)
• Get all of the first six years (2001-2006) in Six Years of Point Lookout (PDF, USD 23.95)

Available in early 2009: 2007-2008.

Managing Virtual Teams for Real Results

Managing global or dispersed teams is challenging — miscommunications, misunderstandings, and interpersonal conflict all thrive in the typical environment of the distributed team. And they're even more common in global teams, because of time-zone offsets and language and cultural differences. We'll inventory the challenges distributed and global teams face, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees will learn concrete techniques for preventing and dealing with the problems that accompany global and distributed teams. Read more about this program. Here are some upcoming dates for this program:

• Download to
  your calendarSinclair Community College, Dayton, Ohio: September 16, Monthly Meeting, Dayton Miami Valley Chapter of the Project Management Institute.
   
• Download to
  your calendarWherever you are: it's a teleseminar: November 6, Teleseminar, Computer Aid, Inc. (CAI). Register now.
   

Person-to-Person Communication for Project Managers

When we talk, listen, send or read emails, read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person. And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling hurt, and being confused. There are so many ways for things to go wrong that we could never learn how to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes their occurrence. In this very interactive program you'll learn a model of inter-personal communications that can help you stay out of the ditch. In those moments of intense involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive. Read more about this program. Here are some upcoming dates for this program:

• Download to
  your calendarNew Orleans, Louisiana: October 15, Monthly Meeting, Greater New Orleans Chapter of the Project Management Institute. Register now.
   
• Richmond, Virginia (West End): February 18, 2009, Monthly Meeting, Central Virginia Chapter of The Project Management Institute. Register now.
   
• Richmond, Virginia (South End): February 19, 2009, Monthly Meeting, Central Virginia Chapter of The Project Management Institute. Register now.
   

Organizational Politics for People Who Hate Politics

Have you ever felt powerless to implement an important new idea? Have you ever been "blind-sided" at a meeting? Have you ever lost two good employees because you could find no way to keep them from attacking each other? These are some of the issues of organizational politics. Many of us have become enmeshed in them from time to time, but we've also known some people who seem to be able to engage and prosper. How is that done? We'll inventory the challenges of organizational politics, and provide tools for anticipating and addressing them. The focus of this program is practical — attendees learn concrete techniques for dealing with the problems that arise in workplace politics, while keeping their integrity intact. Read more about this program. Here are some upcoming dates for this program:

• Download to
  your calendarWherever you are: it's a teleseminar: October 22, Teleseminar, Computer Aid, Inc. (CAI). Register now.
   
• Albany, New York: January 21, 2009, Dinner Meeting, Upstate New York Chapter of the Project Management Institute. Register now.
   

The Politics of Meetings for People Who Hate Politics

There's a lot more to running an effective meeting than having the right room, the right equipment, and the right people. With meetings, the whole really is more than the sum of its parts. How the parts interact with each other and with external elements is as important as the parts themselves. And those interactions are the essence of politics for meetings. This program explores techniques for leading meetings that are based on understanding political interactions, and using that knowledge effectively to meet organizational goals. Read more about this program. Here's an upcoming date for this program:

• Download to
  your calendarBedford, Massachusetts: January 20, 2009, Monthly Meeting, Boston SPIN.