Why Dogs Wag Their Tails

The meeting ended mercifully, before any of them could charge their weapons. After the team from Diamond Square filed out of the room, Glen and Barb silently stared across the table at each other for maybe a month. Then Glen said, "I guess I blew it, huh?"

It wasn't a question, but Barb felt relieved to receive a license to be honest. "In some ways, yes. But their keeping us all in the dark for so long didn't help."

Glen was intrigued. "Say more."

Barb explained, "Your were clearly out of bounds. Clearly. But if we knew how sensitive they were about being excluded last time, you might've done things differently. Their silence helped create this mess."

Barb has noticed that in tense situations, we can be reluctant to let others know how we really feel. On the surface, we might appear to be fine — even happy — while inside, we feel low, or hurt, or even steamed.

While we steer
by our own insides,
people around us
steer by our outsidesWhile we steer by our own insides, people around us steer by our outsides. When we conceal how we feel, or when we pretend to feel what we don't, we deprive others of information they could use to adjust their behavior. When our insides and our outsides are different enough, danger is always near.

We can learn a lot about communicating feelings by paying attention to our dogs.

Let the people around you know how you're doing

Dogs wag their tails to make sure everyone around them knows how they feel, even when nothing much is happening.

When you conceal your feelings, the people around you must make something up, and they often get it wrong. Why leave it to them?

Expand your feelings vocabulary

Dogs are very expressive. To describe their feelings, they adjust their tail-wagging frequency, tail-wagging amplitude, and even their tail curl.

How many different smiles do you have? How many ways do you know to tell someone that you feel hurt or offended, or to ask for what you need to put things right?

Send consistent messages

Dogs also use facial expressions, ear position, posture, and vocalization to communicate. Usually all these messages are consistent, and when they aren't, the dog is saying, "I have many different feelings."

When we conceal or pretend, a little bit of truth leaks out, and we confuse the people around us. When we drop the concealment and pretense, consistency is easier.

Perhaps you have a dog, or you have a friend who does. Spend some time with him or her — just you and the dog. Go for a walk together (the dog will not object). Laze around. Play. Notice how easily the dog communicates feelings. Soon, you'll be doing it too. Effortlessly.  Top    Next Issue

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When we distinguish good change from bad, we often get it wrong: we favor things that would harm us, and shun things that would help. When we do get it wrong, we're sometimes misled by social factors.

See also Emotions at Work and Effective Communication at Work for more related articles.

Forthcoming issues of Point Lookout

Coming August 2: Linear Thinking Bias

When assessing the validity of problem solutions, we regard them as more valid if their discovery stories are logical, than we would if they're less than logical. This can lead to erroneous assessments, because the discovery story is not the solution. Available here and by RSS on August 2.

And on August 9: Counterproductive Knowledge Workplace Behavior: II

In knowledge-oriented workplaces, counterproductive work behavior takes on forms that can be rare or unseen in other workplaces. Here's Part II of a growing catalog. Available here and by RSS on August 9.

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The Power Affect: How We Express Our Personal Power

Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.

• A recording of a program presented 6:00 PM June 29 (Eastern Time), Monthly Webinar, Technobility Webinar Series. You can earn 1.0 Category 'A' PDU by viewing this program. View this program now.