Management by Design, Reengineering, Management by Wandering Around, TQM, Excellence, Chaos Theory, Balanced Scorecard, Lean and Mean, Management by Objectives, Empowerment, High-Performance Teams, T-Groups, Quality Circles, and on and on.
One change follows another. One training program follows another. And from each training program, we bounce back to the old ways — or something pretty close. We spend big money to bring in a consultant or training company, we spend a day or two or more learning whatever they're teaching, and then weeks, or months, or a year later, all is forgiven and it's back to business as usual.
Why does this happen? Here are four causes of this pattern and four strategies for achieving lasting results.
- This too shall pass
- When leaders believe in their own credibility, and expect the organization to follow unquestioningly, almost any change is doomed. The most aware among the staff know the futility of embracing enthusiastically anything that will be forgotten within a year.
- We've been down this path so many times that "management fad" is now a legitimate buzz phrase. Acknowledge the failures of the past and deal with skepticism directly.
- Education isn't Change
- When we believe change comes from learning a few facts or skills or theories, change efforts tend to consist of training. But if education were change, with all the diet books in print, by now we would all be the perfect weight.
- Lasting change requires much more than training. One essential item that's usually missing from change efforts is practice. Practice isn't part of training — it's part of doing.
- Resistance comes — in part — from the organization
- We often assume that people choose to stay in Old Status Quo — that if they would just "buy in," all would be well. But culture, policies, procedures, the performance evaluation program, and the actions of others can all cause old behaviors to persist.
- Plan to transform all organizational components that interact with the change. Recognize that you might have to educate some people even though their actual jobs might not be changing.
- To practice, people need slack
- When leaders expect
the organization to
almost any change
- We often expect the newly trained to use what they've learned, at or above the old level of performance, immediately. Worse, we relax the workflow neither for the training nor the practice.
- As we learn new ways, we need to practice them. At first, we might even be less effective than when we do things the old way. Relax the flow of work temporarily to allow people to try the new methods in a less pressured environment.
If you adopt any of these strategies, and if that constitutes change, you'll probably run into a little bounceback. Keep at it. Let yourself practice. Expect others to expect your old ways. And give yourself slack. Top Next Issue
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More articles on Organizational Change:
- Pick-Up Sticks and the Change Game
- When we change organizational culture, we often stumble over unexpected obstacles. Sometimes the tangle
can be so frustrating that we want to start the company over again. Here are some tips for managing
large-scale cultural change.
- He's No Longer Here
- Sometimes we adopt inappropriate technologies, or we deploy unworkable processes, largely because of
the political power of their advocates, and despite widespread doubts about the wisdom of the moves.
Strangely, though, the decisions often stick long after the advocates move on. Why? And what can we
do about it?
- Piling Change Upon Change: Management Credibility
- When leaders want to change organizational directions, processes, or structures, some questions arise:
How much change is too much change? Here's a look at one constraint: the risk to management credibility.
- The True Costs of Cost-Cutting
- The metaphor "trimming the fat" rests on the belief that some parts of the organization are
expendable, and we can remove them with little impact on the remainder. Ah, if only things actually
worked that way...
- When Change Is Hard: II
- When organizational change is difficult, we sometimes blame poor leadership or "resistance."
But even when we believe we have good leadership and the most cooperative populations, we can still
encounter trouble. Why is change so hard so often?
See also Organizational Change for more related articles.
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