People in businesses around the world use common terminology for practices, concepts, and procedures that can be found in most organizations. You can find these terms in business dictionaries and at business glossary Web sites, and most serve us well. Some, though, help to defeat us. They carry baggage, and some evoke problematic images. Here are a few examples.
- Cross-functional teams
- The purpose of the "cross-functional team" is to blur boundaries, to have a team that functions beyond provincial departmental interests. Why, then, do we use a term that evokes the differences between the team's members, and emphasizes that the members are drawn from the different functional units of the organization?
- Work/Life balance
- Drawing a distinction between Work and Life adds to the tension between work and the rest of life, and then exaggerates it by using the balance metaphor. Work is part of Life. Whether I'm at work or not, I'm still alive. The problems with this term arise not from an imbalance between parts of Life, but from a failure of the employee, the organization, or both, to acknowledge all the needs of the whole Person.
- Task force
- A task force is a temporary team formed to investigate, to create, or to find a new perspective. Usually its work changes the way the organization sees or accomplishes its mission. It's a wonder how we can use the term "Force," and then complain later about the "resistance" we meet when we try to implement the results of the Task Force. Force, by its nature, spawns counterforce. In calling a group a "task force" we take the first step in creating the counterforce.
- Golden handcuffs
- When we In calling a group
a "task force" we take
the first step in creating
the counterforcewant key people to remain in place through difficult transitions, we need not only their physical presence, but their hearts and their passion. A promise of cash does persuade people to stay, but because it's an extrinsic motivator, it tends to dampen passion. Calling the mechanism "handcuffs" makes explicit our intention of depriving people of their freedom.
- In business, compensation refers to the array of benefits and payments employees receive. But almost everywhere else in life, to compensate is to provide offsets for harm done. Compensation evokes the idea that to work is to sacrifice, creating an obligation for employers to provide offsets. The reality for most knowledge workers today is very different. Most of us have made great sacrifices all through our lives for the opportunity to hold the jobs we hold. We usually don't view work as a sacrifice that employers must compensate for — until we hear the term "compensation."
This little essay probably won't bring an end to these terms. Only you can do that. If you want to, you can stop using them, and you can suggest that the people around you find other words, too. We'll all be a little bit better off. Top Next Issue
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More articles on Personal, Team, and Organizational Effectiveness:
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- Bottlenecks: I
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- When we disagree about abstractions, such as a problem solution, or a competitor's strategy, the cause can often be misunderstanding the abstraction. That misunderstanding can be a conceptual mondegreen. Available here and by RSS on December 20.
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- Person-to-Person Communications: Models and Applications
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read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person.
And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling
hurt, and being confused. There are so many ways for things to go wrong that we could never learn how
to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes
their occurrence. In this very interactive program we'll explain — and show you how to use —
a model of inter-personal communications that can help you stay out of the ditch. We'll place particular
emphasis on a very tricky situation — expressing your personal power. In those moments of intense
involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive.
Read more about this program. Here's a date for this
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Road, Jacksonville, Florida, 32256, USA: January 15, 2018,
Monthly Meeting, Northeast Florida Chapter of the Project Management Institute. Register now.
- Embassy Suites by Hilton Jacksonville Baymeadows, 9300 Baymeadows Road, Jacksonville, Florida, 32256, USA: January 15, 2018, Monthly Meeting, Northeast Florida Chapter of the Project Management Institute. Register now.
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