| April 25, 2007 | Volume 7, Issue 17 |
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by Rick Brenner
Most of what we know about person-to-person communication applies when levels of stress are low. But when stress is high, as it is in emergencies, we're more likely to make mistakes. Knowing those mistakes in advance can be helpful in avoiding them.
tress complicates person-to-person communication, especially when it affects several people in a group simultaneously. Angry outbursts come immediately to mind, but there are many other ways to mess up. Knowing the stress traps, and talking about them in advance of the action, gives a group tools for preventing them when the action starts.

These patterns can occur even when stress is low. The good news is that when we learn to control them for the stressful times, we learn to control them for the other times, too. It's an effort worth making.
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