Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 8, Issue 30;   July 23, 2008: Obstructionist Tactics: Part I

Obstructionist Tactics: Part I

by

Teams and groups depend for their success on highly effective cooperation between their members. If even one person is unable or unwilling to cooperate, the team's performance is limited. What tactics do obstructors use?

Obstructionism is the intentional, often covert, attempt to subvert, confuse, or delay the efforts of the group or team. It is toxic to collaboration, it is expensive to the organization, and it is fairly common. If you've worked in teams for five years or so, you've almost certainly experienced obstructionism. If you've worked for even one year, you've probably also experienced obstructionism, but you might not have recognized it.

President Richard Nixon resigns

President Richard Nixon resigns. The term stonewall was popularized in recent years in the U.S. after it was revealed that President Nixon had issued instructions to subordinates during the Watergate scandal and impeachment proceedings: "I want you to stonewall it, let them plead the Fifth Amendment." The term — and the tactic — have since become common in Presidential politics. Photo courtesy George Mason University Special Collections and Archives.

Motives for obstruction are numerous. Perhaps the simplest motive is the desire of a political operator to delay or subvert a rival's effort. But some obstructors simply want to avoid the embarrassment and pressure of being in the critical path of a project; by obstructing progress elsewhere, they gain time to complete their own tasks before those tasks slide into the critical path.

Since motives can be far more complex than tactics, we begin the discussion of obstructionism with a look at tactics. Here's Part I of a little catalog of tactics in common use by people who seek to obstruct group efforts. See "Obstructionist Tactics: Part II," Point Lookout for July 30, 2008, for more.

Stonewalling
To stonewall is to refuse to provide information that others need to advance the organizational agenda. It is often done with finesse, for example, by delaying responses to requests, by providing disingenuously non-responsive responses, or by endlessly responding to requests with requests for elaboration of the initial request. More
Roiling
Roiling is a technique used in group debate, in which the roiler heats up the debate or keeps the debate heated, or keeps questions open, forestalling consensus and convergence. The roiler often tries to instigate toxic conflict between other group members.
Re-allocating
Obstructionism is toxic to
collaboration, expensive to
the organization, and
fairly common
This technique is most available to managers at levels higher than the team members. By applying the team's resources to efforts other than those to which those resources had already been committed, the manager effects an up-and-down pattern in the level of resources available to the targeted team. The repeated stand-up and stand-down costs depress the effective utilization rate of the resources in question, but they are charged to the targeted team's budget at full rate for the periods during which they are available. For extra effect, the re-allocating manager might decline to provide estimates of when the resources in question will be available, which limits the ability of the team's lead to plan activities.
Dysfunctional creativity
An obstructionist technique useful not only in debate, but also at the organizational scale, is creating a new idea or introducing innovations as a means of making decisions more complex. Increasing the complexity of the question at hand introduces delay. If the team members elect to ignore or bypass the offering, they risk being charged later with recklessness, especially if the approach they did select encounters difficulty. In any case, they're immediately vulnerable to charges of closed-mindedness or favoritism if they reject the offering.

We'll continue our survey of obstructionist tactics next time. Next in this series  Go to top Top  Next issue: Obstructionist Tactics: Part II  Next Issue

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