Obstructionism is the intentional, often covert, attempt to subvert, confuse, or delay the efforts of the group or team. It is toxic to collaboration, it is expensive to the organization, and it is fairly common. If you've worked in teams for five years or so, you've almost certainly experienced obstructionism. If you've worked for even one year, you've probably also experienced obstructionism, but you might not have recognized it.
Motives for obstruction are numerous. Perhaps the simplest motive is the desire of a political operator to delay or subvert a rival's effort. But some obstructors simply want to avoid the embarrassment and pressure of being in the critical path of a project; by obstructing progress elsewhere, they gain time to complete their own tasks before those tasks slide into the critical path.
Since motives can be far more complex than tactics, we begin the discussion of obstructionism with a look at tactics. Here's Part I of a little catalog of tactics in common use by people who seek to obstruct group efforts. See "Obstructionist Tactics: II," Point Lookout for July 30, 2008, for more.
- To stonewall is to refuse to provide information that others need to advance the organizational agenda. It is often done with finesse, for example, by delaying responses to requests, by providing disingenuously non-responsive responses, or by endlessly responding to requests with requests for elaboration of the initial request. More
- Roiling is a technique used in group debate, in which the roiler heats up the debate or keeps the debate heated, or keeps questions open, forestalling consensus and convergence. The roiler often tries to instigate toxic conflict between other group members.
- Obstructionism is toxic to
collaboration, expensive to
the organization, and
- This technique is most available to managers at levels higher than the team members. By applying the team's resources to efforts other than those to which those resources had already been committed, the manager effects an up-and-down pattern in the level of resources available to the targeted team. The repeated stand-up and stand-down costs depress the effective utilization rate of the resources in question, but they are charged to the targeted team's budget at full rate for the periods during which they are available. For extra effect, the re-allocating manager might decline to provide estimates of when the resources in question will be available, which limits the ability of the team's lead to plan activities.
- Dysfunctional creativity
- An obstructionist technique useful not only in debate, but also at the organizational scale, is creating a new idea or introducing innovations as a means of making decisions more complex. Increasing the complexity of the question at hand introduces delay. If the team members elect to ignore or bypass the offering, they risk being charged later with recklessness, especially if the approach they did select encounters difficulty. In any case, they're immediately vulnerable to charges of closed-mindedness or favoritism if they reject the offering.
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More articles on Workplace Politics:
- Group Problem-Solving Tangles
- When teams solve problems together, discussions of proposed solutions usually focus on combinations
of what the solution will do, how much it will cost, how long it will take, and much more. Disentangling
these threads can make discussions much more effective.
- Managing Non-Content Risks: II
- When we manage risk, we usually focus on those risks most closely associated with the tasks at hand
— content risks. But there are other risks, to which we pay less attention. Many of these are
outside our awareness. Here's Part II of an exploration of these non-content risks, emphasizing those
that relate to organizational politics.
- Failure Foreordained
- Performance Improvement Plans help supervisors guide their subordinates toward improved performance.
But they can also be used to develop documentation to support termination. How can subordinates tell
whether a PIP is a real opportunity to improve?
- Before You Blow the Whistle: I
- When organizations know that they've done something they shouldn't have, or they haven't done something
they should have, they often try to conceal the bad news. When dealing with whistleblowers, they can
be especially ruthless.
- The Costanza Matrix
- The Seinfeld character "George Costanza" is famous for having said, "It's not a lie if
you believe it." What if you don't believe it and it's true? Some musings.
Forthcoming issues of Point Lookout
- Coming October 25: Workplace Memes
- Some patterns of workplace society reduce organizational effectiveness in ways that often escape our notice. Here are five examples. Available here and by RSS on October 25.
- And on November 1: Risk Creep: I
- Risk creep is a term that describes the insidious and unrecognized increase in risk that occurs despite our every effort to mitigate risk or avoid it altogether. What are the dominant sources of risk creep? Available here and by RSS on November 1.
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- Most of what we know about managing projects is useful and effective, but some of what we know "just ain't so." Identifying the fallacies of project management reduces risk and enhances your ability to complete projects successfully. Even more important, avoiding these traps can demonstrate the value and power of the project management profession in general, and your personal capabilities in particular. In this program we describe ten of these beliefs. There are almost certainly many more, but these ten are a good start. We'll explore the situations where these fallacies are most likely to expose projects to risk, and suggest techniques for avoiding them. Read more about this program. Here's a date for this program:
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Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.