Towards the end of my mother's life, she fell ill, and my brothers and I rotated care-giving duties. For some weeks, she made daily trips to a local hospital for outpatient treatment. During one of my rotations, I chauffeured her to the hospital. I lost count of how many times.
This particular hospital offered valet parking service for outpatients, and we came to know the parking valets as people. One man was an extremely energetic, voluble, happy guy who I figure was aged somewhere in his seventies. When we pulled into the driveway to give him the car, he'd greet us. Then began the repartee. Somehow, we learned quite a bit about him. Four kids, a stint in the Army, and some aches and pains, but he wasn't complaining: "The usual things, ya know."
One morning, he said something I'll never forget. He asked how we were today, and I said my usual, "Pretty good, how about you?"
Smiling broadly, he answered, "Oh, pretty good myself, thanks, but ya know, at my age, every day that I wake up and I'm still alive…that's a wonderful day!"
Many of us have jobs that compel us to focus on defects in products or processes, or tasks frustratingly incomplete, or insubordinate subordinates, or any of myriads of other unexpected difficulties or disasters. We're fixated on what's wrong or troubling, rather than what's going well, or even better than well.
And from our employers' perspectives, that is as it should be. Our responsibility is to make desirable things happen. When they don't, we figure out why, and we make adjustments.
But this pattern, so useful in our work, has a risk for us personally. Our uninterrupted focus on what's wrong at work can interfere with our ability to appreciate what's right — at work or in Life.
Ironically, appreciating what's right can help us fix what isn't. The experience of appreciating gives us ideas, hope, and renewed energy. It brings us together, and working Appreciating what's right and
working well, when we're
in the midst of tangled
confusion with no clear
way through, takes skilltogether we find new insight. But appreciating what's right, when we're in the midst of tangled confusion with no clear way through, takes skill.
Fortunately, skill comes with practice. Start with something — anything — that seems troubling, or you feel confused about, but not totally hopeless. Try finding three things about it that are right, wonderful, and working fine. It might take time. When you find one, contemplate it for a while. Give yourself time to appreciate it. Then look for another. I like to write them down as I go. You'll be surprised how fast the list grows.
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More articles on Personal, Team, and Organizational Effectiveness:
- No Surprises
- If you tell people "I want no surprises," prepare for disappointment. For the kind of work
that most of us do, surprises are inevitable. Still, there's some core of useful meaning in "I
want no surprises," and if we think about it carefully, we can get what we really need.
- Virtual Communications: II
- Participating in or managing a virtual team presents special communications challenges. Here's Part
II of some guidelines for communicating with members of virtual teams.
- The Solving Lamp Is Lit
- We waste a lot of time finding solutions before we understand the problem. And sometimes, we start solving
before everyone is even aware of the problem. Here's how to prevent premature solution.
- Clueless on the Concept
- When a team member seems not to understand something basic and important, setting him or her straight
risks embarrassment and humiliation. It's even worse when the person attempting the "straightening"
is wrong, too. How can we deal with people we believe are clueless on the concept?
- Bottlenecks: II
- When some people take on so much work that they become "bottlenecks," they expose the organization
to risks. Managing those risks is a first step to ending the bottlenecking pattern.
Forthcoming issues of Point Lookout
- Coming September 27: Meeting Troubles: Collaboration
- In some meetings, we collaborate not in reaching objectives, but in preventing our doing so. Here are three examples of this pattern. Available here and by RSS on September 27.
- And on October 4: Meeting Troubles: Culture
- Sometimes meetings are less effective than they might be because of cultural factors that are outside our awareness. Here are some examples. Available here and by RSS on October 4.
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- The Power Affect: How We Express Our Personal Power
- Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.