Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 11, Issue 13;   March 30, 2011: Indicators of Lock-In: II

Indicators of Lock-In: II

by

When a group of decision makers "locks in" on a choice, they can persist in that course even when others have concluded that the choice is folly. Here's Part II of a set of indicators of lock-in.
Example of an unsecured driver-side floor mat trapping the accelerator pedal in a 2007 Toyota Lexus ES350

Example of an unsecured driver-side floor mat trapping the accelerator pedal in a 2007 Toyota Lexus ES350. In 2009, Toyota recalled approximately 3.9 million vehicles. No investigation to date has uncovered any irregularity in Toyota's recall decision and certainly there is not evidence sufficient to conclude that lock-in played any part in preventing an earlier recall.

However, it is possible that there exists in group decision-making a phenomenon less severe than lock-in that might make organizations sluggish in reaching correct responses to dynamic situations, rather than halting them altogether. Perhaps not "lock-in" but "slog-in." Photo courtesy U.S. National Highway Traffic Safety Administration

Lock-in occurs in group decision making, when groups engage in, for instance, negotiations, politics, diplomacy, war, management, and problem solving. It happens when groups fail to adapt to changing situations, rejecting or failing to see alternatives to their choices even when those alternatives are clearly superior. Instead, they escalate their commitment to the chosen course.

Knowing the indicators of lock-in can be helpful to anyone who wants to move a group toward alternatives. Here are four indicators relating to the history of the group's decisions.

Path dependence
Although the group's decisions depend on both its composition and its current perceptions of the problem, they also depend on the path the group traveled in arriving at its current position.
The path traveled determines the state of knowledge within the organization, the hires made, the consultants known and trusted, the sites and locations that were developed, the equipment and software acquired, and many more personnel and physical factors. This history can cause decision makers to persist with a solution beyond the point where they would have if they had a different history.
The need for justification
Closely related to path dependence is the need for justification. The need for internal justification can arise when the decision makers have personally supported choices that led to the current situation. By escalating commitment, they hope that the eventual outcome will justify to themselves both the choice they are now making and all their past choices as well.
External justification is similar, except that the audience of the justifying action is the group's perception of others' assessment of the group's performance.
Inflexibility
To those Detecting lock-in in your organization
can be difficult if you're one of
the decision makers
outside the group, inflexibility is both an obvious indicator of lock-in and difficult to understand. For seemingly unfathomable reasons, decision makers reject alternatives that seem promising.
Because seeming inflexible or irrational can be damaging to one's career, groups that adopt inflexible positions do so most often in desperation. They feel beset. They feel that adaptive behavior will make them seem weak, and thereby cause more damage than inflexibility will.
Closure of alternatives
Closure, or exclusion, of alternatives does not present inherent difficulties in achieving high-quality decisions. However, premature closure of alternatives, or continuing exclusion of alternatives in the face of repeated failure, does threaten decision quality.
When a group enforces or accepts closure of alternatives in the face of failure of its chosen course, lock-in is likely in place. One exception: a person or people who have power over the group's decisions can impose closure. In this case, the lock-in has occurred not in the decision-making group, but in the mind of the person executing the closure.

Detecting lock-in in your organization can be difficult if you're one of the decision makers. To practice, use a different organization — your national or local government probably provides some truly rich examples. First in this series  Go to top Top  Next issue: OODA at Work  Next Issue

101 Tips for Managing Conflict Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!

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