Workplace boredom is to some extent the responsibility of the bored, who sometimes make choices that lead to boredom. For example, by exploiting capabilities already provided in the software we use most, we can eliminate much of the boring work we do. To do so, we must learn to make better use of the tools we have. Some of us are averse to learning, and many feel too pressed for time to learn.
Most employers can help more than they do. The net cost of training is zero or negative for many employers, because productivity increases offset the costs. But employers who use contractors, or who accept high turnover rates resulting from abominable working conditions, get little benefit from training, and therefore find the investment unjustifiable. It's a vicious cycle.
But the most fertile source of workplace boredom is the design of the work itself. Here are three examples.
- Wasteful workflows
- I've actually encountered cases in which people print documents "for the record," file one copy, and attach another to a package to be passed to the next stage of processing in another department, where it's scanned "for the record." We like to believe that such cases are rare, but they do exist. Even when all stages are electronic, the steps might not make sense from a whole-organization perspective. When organizational processes have wasteful steps, the real problem isn't the process or the boring work it creates. Rather, it's a failure of organizational leaders to see the organization as a whole.
- Cost management
- In some organizations, people of proven capability are paid very well on an annual basis. But on an hourly basis, not so much. Often they work 60- or 70-hour weeks. Possibly this happens because cost management measures make hiring enough knowledgeable people difficult. The result is that people who do have knowledge don't have time to transfer what they know to the less knowledgeable. And the less knowledgeable don't have time to learn, because they're loaded down with the more routine, boring work, which might be automated if time permitted. Thus, cost management prevents the knowledge transfer needed to reduce the amount of boring work and increase productivity.
- The illusion of cost control
- Cost control The most fertile source of
workplace boredom is the
design of the work itselfmeasures, such as layers of approvals and positional expenditure limits, are often too stringent. Whether they're actually effective is an open question, for two reasons. First, they create (boring) and costly work both for the people who must seek approvals and for the people whose approvals they seek. Second, they reduce the velocity of work, because the approvers are often busy people who cannot respond to requests in a timely fashion. Reduced velocity leads to delays, which become lost sales, delayed revenue, increased customer frustration, and reduced market share.
Are your projects always (or almost always) late and over budget? Are your project teams plagued by turnover, burnout, and high defect rates? Turn your culture around. Read 52 Tips for Leaders of Project-Oriented Organizations, filled with tips and techniques for organizational leaders. Order Now!
Your comments are welcomeWould you like to see your comments posted here? rbrentFkjteWezkHrhEnuner@ChacLMCZlWEmrDEpwubpoCanyon.comSend me your comments by email, or by Web form.
About Point Lookout
Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
More articles on Personal, Team, and Organizational Effectiveness:
- Doorknob Disclosures and Bye-Bye Bombshells
- A doorknob disclosure is an uncomfortable, painful, or embarrassing revelation offered at the end of
a meeting or conversation, usually by someone who's about to exit. When we learn about bad news in this
way, we can feel frustrated and trapped. How can we respond effectively?
- When You Think They've Made Up Their Minds
- In tough negotiations, when attempts to resolve differences have failed, we sometimes conclude that
"they've made up their minds," but other explanations abound. Keeping an open mind about why
other people seem to have closed theirs can help us find a resolution.
- A Review of Performance Reviews: Blindsiding
- Ever learn of a complaint about you for the first time at your performance review? If so, you were blindsided.
Reviews can be painful. Here are some guidelines for making them a little fairer.
- No Tangles
- When we must say "no" to people who have superior organizational power, the message sometimes
fails to get across. The trouble can be in the form of the message, the style of delivery, or elsewhere.
How does this happen?
- The Risks of Too Many Projects: I
- Some organizations try to run too many development projects at once. Whether developing new offerings,
or working to improve the organization itself, taking on too many projects can defocus the organization
and depress performance.
Forthcoming issues of Point Lookout
- Coming December 13: Reframing Revision Resentment: II
- When we're required to revise something previously produced — prose, designs, software, whatever, we sometimes experience frustration with those requiring the revisions. Here are some alternative perspectives that can be helpful. Available here and by RSS on December 13.
- And on December 20: Conceptual Mondegreens
- When we disagree about abstractions, such as a problem solution, or a competitor's strategy, the cause can often be misunderstanding the abstraction. That misunderstanding can be a conceptual mondegreen. Available here and by RSS on December 20.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenZsmsNVmfkWkQkauvner@ChacIdugpYatWqYKqFgtoCanyon.com or (617) 491-6289, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, USD 11.95)
- Get 2003-4 in Why Dogs Wag (PDF, USD 11.95)
- Get 2005-6 in Loopy Things We Do (PDF, USD 11.95)
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, USD 11.95)
- Get 2009-10 in The Questions Not Asked (PDF, USD 11.95)
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, USD 28.99)
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info
- Person-to-Person Communications: Models and Applications
- When we talk, listen, send or read emails,
read or write memos, or when we leave or listen to voice mail messages, we're communicating person-to-person.
And whenever we communicate person-to-person, we risk being misunderstood, offending others, feeling
hurt, and being confused. There are so many ways for things to go wrong that we could never learn how
to fix all the problems. A more effective approach avoids problems altogether, or at least minimizes
their occurrence. In this very interactive program we'll explain — and show you how to use —
a model of inter-personal communications that can help you stay out of the ditch. We'll place particular
emphasis on a very tricky situation — expressing your personal power. In those moments of intense
involvement, when we're most likely to slip, you'll have a new tool to use to keep things constructive.
Read more about this program. Here's a date for this
- Embassy Suites by Hilton Jacksonville Baymeadows, 9300 Baymeadows
Road, Jacksonville, Florida, 32256, USA: January 15, 2018,
Monthly Meeting, Northeast Florida Chapter of the Project Management Institute. Register now.
- Embassy Suites by Hilton Jacksonville Baymeadows, 9300 Baymeadows Road, Jacksonville, Florida, 32256, USA: January 15, 2018, Monthly Meeting, Northeast Florida Chapter of the Project Management Institute. Register now.
- Ten Project Management Fallacies: The Power of Avoiding Hazards
- Most of what we know about managing projects is useful and effective, but some of what we know "just ain't so." Identifying the fallacies of project management reduces risk and enhances your ability to complete projects successfully. Even more important, avoiding these traps can demonstrate the value and power of the project management profession in general, and your personal capabilities in particular. In this program we describe ten of these beliefs. There are almost certainly many more, but these ten are a good start. We'll explore the situations where these fallacies are most likely to expose projects to risk, and suggest techniques for avoiding them. Read more about this program. Here's a date for this program:
- The Power Affect: How We Express Our Personal Power
- Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.