Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 15, Issue 7;   February 18, 2015: Grace Under Fire: I

Grace Under Fire: I

by

If you're ever in a tight spot in a meeting, one in which you must defend your actions or past decisions, the soundness of your arguments can matter less than your demeanor. What can you do when someone intends to make you "lose it?"
Rep. Elijah Cummings and Rep. Darryl Issa

Rep. Darryl Issa (right), Chairman of the Oversight and Government Reform Committee of the U.S. House of Representatives of the 112th and 113th U.S. Congresses, and Rep. Elijah Cummings (left), Ranking Member of the committee. On March 5, 2014, during a hearing being conducted by the committee, Chairman Issa interrupted the testimony of Ms. Lois Lerner, former Director of the Exempt Organizations Unit of the U.S. Internal Revenue Service, and after a brief explanation, adjourned the hearing. Ms. Lerner had been in the midst of being questioned, and on advice of counsel, she had been responding to all questions by invoking her Fifth Amendment right not to testify because her testimony might tend to incriminate her. After a number of such responses, Chairman Issa apparently lost control of himself, unable to withstand Ms. Lerner's persistent invocation of Fifth Amendment rights. By abruptly terminating the hearing, over Rep. Cummings' forceful protestations, and even cutting off Rep. Cummings' microphone, Chairman Issa violated committee rules and customs of long standing. He thereby created an arguably bitter confrontation, which ultimately led to his public apology to Rep. Cummings. Watch the entire incident. Photo courtesy U.S. House of Representatives.

We're all flawed. We don't always behave in the way we hoped we would. Sometimes, our errors are 100% our own doing. And sometimes, what we regret is our response to what someone else has said or done (or hasn't said or hasn't done), intending to cause us to slip. We have names for that kind of error. We call it "taking the bait," "falling for that trap," "caving under pressure," or other similar phrases.

Successfully avoiding such traps is described as "showing grace under fire," "keeping your cool," or "keeping your head." Searching for tips about how to do that, we find suggestions like "control your emotions," "be positive," or "don't take it personally." But how does one do that?

Recognizing attackers' tactics in the moment, as they're being used, is helpful. Some tactics are obvious to most people, but here's a little catalog of some of the less obvious tactics people use to bait others.

Cloaked insults
Cloaked insults accomplish the attacker's goal more effectively than do obvious insults, because, to witnesses, a graceless response to obvious insults is understandable. But a comment that's insulting only if one knows important information might instead seem to be an innocent, factual observation. Responding gracelessly to such comments can seem to be over the top or inexplicable. Examples of cloaked insults include references to past private disagreements, or oblique references to the target's past failures or transgressions.
Subtle attacks
When attacks are subtle enough, they don't appear to bystanders to be attacks at all. As an example of a subtle attack, consider an assertion that the attacker expects to be selected for a possible future assignment to which both attacker and target aspire, but which bystander witnesses know little about. Witnesses might see the remark as innocent; the target might see it otherwise. Counterattacking, even deftly, can seem to be unprovoked.
Verbal triggering
If attacker When attacks are subtle enough,
they don't appear to bystanders
to be attacks at all
and target have had a relationship of significant duration, or if somehow the attacker has gained knowledge of topics that are sore spots for the target, the attacker can use word choices that bring these tender areas to mind for the target. For example, consider a discussion at a meeting. If the target led an effort in the past that is now widely regarded as a disappointment, the attacker can use an example from that effort as an illustration in support of a point someone else has made in the course of the current discussion. The attacker thus makes it necessary for the target to expend effort to maintain composure. In itself, this barb might not precipitate the target's loss of composure, but such expenditures of effort do accumulate. See "Ego Depletion: An Introduction," Point Lookout for November 20, 2013 for more.

We'll continue next time with more techniques for baiting other people.  Next in this series Go to top Top  Next issue: Grace Under Fire: II  Next Issue

101 Tips for Managing Conflict Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!

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Forthcoming issues of Point Lookout

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Hard problems need not be big problems. Even when they're small, they can halt progress on any project. Here's Part I of an approach to working on hard problems by breaking them down into smaller steps. Available here and by RSS on June 28.
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In this Part II of our look at solving hard problems, we continue developing properties of the solution, and look at how we get from the beginning to the end. Available here and by RSS on July 5.

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On 14The Race to the Pole: Ten Lessons for Project Managers December 1911, four men led by Roald Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical drama, why this happened is interesting enough, but to organizational leaders, business analysts, project sponsors, and project managers, the story is fascinating. Lessons abound. Read more about this program. Here's an upcoming date for this program:

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