Archive of Point Lookout for 2022

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Coming April 24: Antipatterns for Time-Constrained Communication: 1

Knowing how to recognize just a few patterns that can lead to miscommunication can be helpful in reducing the incidence of problems. Here is Part 1 of a collection of communication antipatterns that arise in technical communication under time pressure. Available here and by RSS on April 24.

And on May 1: Antipatterns for Time-Constrained Communication: 2

Recognizing just a few patterns that can lead to miscommunication can reduce the incidence of problems. Here is Part 2 of a collection of antipatterns that arise in technical communication under time pressure, emphasizing those that depend on content. Available here and by RSS on May 1.

This page has links to articles from 2022. For other years:

December 28, 2022

Joint Leadership Teams: OODA

Some teams, business units, or enterprises are led not by individuals, but by joint leadership teams of two or more. They face special risks that arise from the organizations that host them, from the team they lead, or from within the joint leadership team itself.

December 21, 2022

Attributes of Joint Leadership Teams

The leadership of most teams, business units, or enterprises consists of a single individual. Others have joint leadership teams. What kinds of joint leadership teams are there, and what factors can affect their success?

December 14, 2022

Straw Man Variants

The Straw Man fallacy is a famous rhetorical fallacy. Using it distorts debate and can lead groups to reach faulty conclusions. It's readily recognized, but it has some variants that are more difficult to spot. When unnoticed, trouble looms.

December 7, 2022

Reaching Agreements in Technological Contexts

Reaching consensus in technological contexts presents special challenges. Problems can arise from interactions between the technological elements of the issue at hand, and the social dynamics of the group addressing that issue. Here are three examples.

November 30, 2022

Avoiding Speed Bumps: II

Many of the difficulties we encounter when working together don't create long-term harm, but they do cause delays, confusion, and frustration. Here's Part II of a little catalog of tactics for avoiding speed bumps.

November 23, 2022

Avoiding Speed Bumps: I

Many of the difficulties we encounter while working together have few long-term effects. They just cause delays, confusion, and frustration. Eventually we sort things out, but there is a better way: avoid the speed bumps.

November 16, 2022

Collaborations That Need to Be Cooperations

Modern products and services are so complex that many people cooperate and collaborate to produce them. When people are collaborating but the work actually requires merely cooperating, risks arise that can threaten the success of the group's efforts.

November 9, 2022

Cooperations That Need to Be Collaborations

Modern products and services are so complex that many people cooperate and collaborate to produce them. When people are cooperating but the work actually requires collaborating, risks arise that can threaten the success of the effort.

November 2, 2022

Collaborations or Cooperations?

Modern products and services are so complex that many people cooperate and collaborate to produce them. Strangely, few of us have given much thought to the difference between cooperating and collaborating. The two do differ, and the differences matter.

October 26, 2022

Bullying by Proxy: II

Bullying by proxy occurs when A bullies B at the behest of C. Organizational control of bullying by proxy is difficult, in part, because C's contribution is covert. Policies that control overt bullying are less effective at controlling bullying by proxy.

October 19, 2022

Bullying by Proxy: I

The form of workplace bullying perhaps most often observed involves a bully and a target. Other forms are less obvious. One of these, bullying by proxy, is especially difficult to control, because it so easily evades most anti-bullying policies.

October 12, 2022

Downscoping Under Pressure: II

We sometimes "downscope" projects to bring them back on budget and schedule when they're headed for overruns. Downscoping doesn't always work. Cognitive biases like the sunk cost effect and confirmation bias can distort decisions about how to downscope.

October 5, 2022

Downscoping Under Pressure: I

When projects overrun their budgets and/or schedules, we sometimes "downscope" to save time and money. The tactic can succeed — and fail. Three common anti-patterns involve politics, the sunk cost effect, and cognitive biases that distort estimates.

September 28, 2022

The Illusion of Explanatory Depth

The illusion of explanatory depth is the tendency of humans to believe they understand something better than they actually do. Discovering the illusion when you're explaining something is worse than embarrassing. It can be career ending.

September 21, 2022

Online Ethics

The array of media for exchanging our thoughts in text has created new opportunities for acting unethically. Cyberbullying is one well-known example. But sending text is just one way to cross the line ethically. Here are some examples of alternatives.

September 14, 2022

Unrecognized Bullying: III

Much workplace bullying goes unrecognized because of cognitive biases that can cause targets, perpetrators, bystanders, and supervisors of perpetrators not to notice bullying. The Halo Effect and the Horn Effect are two of these biases.

September 7, 2022

Incoherent Initiatives

Mission statements of organizational initiatives serve as recruiting instruments as advocates seek support for their missions. When advocates compromise coherence of mission to maximize the depth and breadth of support, trouble looms.

August 31, 2022

Covert Obstruction in Teams: II

Some organizational initiatives enjoy the full support of the teams responsible for executing them. But some repeatedly confront attempts to deprive them of resources or to limit their progress. When team members covertly obstruct progress, what techniques do they use?

August 24, 2022

Covert Obstruction in Teams: I

Some organizational initiatives are funded and progressing, despite opposition. They continue to confront attempts to deprive them of resources or to limit their progress. When team members covertly obstruct progress, what techniques do they use?

August 17, 2022

Why Meetings Go Down Rabbit Holes

When a meeting goes "down the rabbit hole," it has swerved from the planned topic to detail-purgatory, problem-solving hell, irrelevance, or worse. All participants, not only the Chair, contribute to the problem. Why does this happen?

August 10, 2022

Covert Verbal Abuse at Work

Verbal abuse at work uses written or spoken language to disparage, disadvantage, or harm others. Perpetrators favor tactics they can subsequently deny having used. Even more favored are abusive tactics that are so subtle that others don't notice them.

August 3, 2022

Significance Messages

Communications about important matters must provide both the facts of a situation and the significance of those facts. The facts often receive adequate attention, but at times the significance of the facts is worthy of more attention than the facts.

July 27, 2022

Gratuitous Use of Synonyms, Aliases, and Metaphors

The COVID-19 pandemic has permanently changed how we work. We're now more virtual than before. In this new environment, synonyms, aliases, and metaphors can pave the path to trouble. To avoid expensive mistakes, our use of language must be more precise.

July 20, 2022

Overt Verbal Abuse at Work

Verbal abuse in the workplace involves using written or spoken language to disparage, to disadvantage, or to otherwise harm others. Perpetrators tend to favor tactics that they can subsequently deny having used to harm anyone.

July 13, 2022

What Do We Actually Know?

Precision in both writing and speech can be critical in determining the success of collaborations in the modern workplace. Precision is especially important when we distinguish between what we surmise or assume and what we actually know.

July 6, 2022

Fake Requests for Help

When a colleague asks for assistance, we can feel validated, even flattered. But not all requests for help are what they seem. The more devious amongst us can be endlessly creative in employing requests for help to achieve devious ends.

June 29, 2022

Formulaic Utterances: III

Formulaic utterances are phrases that follow a pre-formed template. They're familiar, and they have standard uses. "For example" is an example. In the workplace, some of them can help establish or maintain dominance and credibility. Some do the opposite.

June 22, 2022

Double Binds at Work

At work, a double bind arises when someone in authority makes contradictory demands of a subordinate, who has no alternative but to choose among options that all lead to unwelcome results. Double binds are far more common than most of us realize.

June 15, 2022

We Can 'Moneyball' Bullying

Capturing data about incidents of bullying is helpful in creating awareness of the problem. But it's like trying to drive a car by looking only in the rearview mirror. Forward-looking data that predicts bullying incidents is also necessary.

June 8, 2022

Flexible Queue Management

In meetings of 5-30 participants, managing the queue of contributors can be challenging. A strict first-in-first-out order can cause confusion and waste time if important contributions are delayed. Some meetings need more flexible queue management.

June 1, 2022

Mental Accounting and Technical Debt

In many organizations, technical debt has resisted efforts to control it. We've made important technical advances, but full control might require applying some results of the behavioral economics community, including a concept they call mental accounting.

May 25, 2022

On Reporting Noncompliance

Regulating compliance with process design in organizations requires monitoring process usage. Typically, process monitors depend on reports from process participants. In blame-oriented cultures, fear of retribution can limit what these reports contain.

May 18, 2022

Obscuring Ignorance

Some people are uncomfortable revealing that they have limited understanding of topics related to the issues at hand. They can't allow themselves to ask, "Pardon me, what does X mean?" Here are a few of the techniques they use to obscure their ignorance.

May 11, 2022

Capability Inversions and Workplace Abuse

A capability inversion occurs when the person in charge of an effort is far less knowledgeable about the work than are the people doing that work. In some capability inversions, abusive behavior by the unit's leader might be misinterpreted as bullying.

May 4, 2022

Rational Scope Management

In project management, rational, responsible scope management helps us focus on the task at hand. But rational scope management lets us adapt our work to changes in external factors, and changes in our understanding of the problem.

April 27, 2022

Depth First or Breadth First?

When investigating candidate solutions to a problem, we tend to focus first on what we believe is the "best bet." But a more systematic approach can sometimes yield dramatic advantages by reducing the cost of the investigation and the time it requires.

April 20, 2022

Anticipatory Disappointment at Work

Disappointment is usually unpleasant, and sometimes benign. But when it occurs before we have evidence of bad news — when it is anticipatory — disappointment can be unnecessary and expensive. What is anticipatory disappointment? What are the risks?

April 13, 2022

Cassandra at Work

When a team makes a wrong choice, and only a tiny minority advocated for what turned out to have been the right choice, trouble can arise when the error at last becomes evident. Maintaining team cohesion can be a difficult challenge for team leaders.

April 6, 2022

The Risks of Rehearsals

Rehearsing a conversation can be constructive. But when we're anxious about it, we can imagine how it would unfold in ways that bias our perceptions. We risk deluding ourselves about possible outcomes, and we might even experience stress unnecessarily.

March 30, 2022

More Things I've Learned Along the Way: V

When I gain an important insight, or when I learn a lesson, I make a note. Example: If you're interested in changing how a social construct operates, knowing how it came to be the way it is can be much less useful than knowing what keeps it the way it is.

March 23, 2022

Premortems

Premortems are simulated retrospective examinations of future events, conducted as if those future events had already occurred. By combining the benefits of psychological safety with a shift in temporal perspective, they offer advantages for planners.

March 16, 2022

Resolving Ambiguity

Ambiguity is anathema to success in collaborations. It causes errors and rework, extending time-to-market. When we interpret information, we often choose the first interpretation we find, never recognizing that others are possible. That leads to failure.

March 9, 2022

Quasi-Narcissistic Quasi-Subordinates

One troublesome kind of workplace collaboration includes those that combine people of varied professions and ranks for a specific short-term mission. Many work well, but when one of the group members displays quasi-narcissistic behaviors, trouble looms.

March 2, 2022

Logical Presentation Can Be Ineffective

Although logic and reasoning are useful tools for problem solving and decision making, they're less useful for exchanging ideas among collaborators. Effectiveness in presenting one's own views to others requires more clarity than logic.

February 23, 2022

Disproof of Concept

Proof-of-concept studies of system designs usually try to devise solution options and discover the system's operating constraints. But limitations can become clear too late. A different approach — disproof of concept — can be a useful alternative.

February 16, 2022

Vendor Mismanagement

When we outsource knowledge work to vendors, we expect to achieve the desired result with less risk and uncertainty than if we did the work ourselves. But mission creep, mission retrenchment and employee capture can lead to less welcome results.

February 9, 2022

Defect Streams and Their Sources

Regarding defects as elements of a stream provides a perspective that aids in identifying causes other than negligence. Examples of root causes are unfunded mandates, misallocation of the cost of procedure competence, and frequent changes in procedures.

February 2, 2022

The Risk of Astonishing Success

When we experience success, we're more likely to develop overconfidence. And when the success is so extreme as to induce astonishment, we become even more vulnerable to overconfidence. It's a real risk of success that must be managed.

January 26, 2022

Cyber Rumors in Organizations

Rumor management practices in organizations haven't kept up with rumor propagation technology. Rumors that propagate by digital means — cyber rumors — have longer lifetimes, spread faster, are more credible, and are better able to reinforce each other.

January 19, 2022

Comply, Resist, or Exploit?

When we encounter obstacles, we have choices about how we deal with them. Generally, we can comply, we can resist, or sometimes, we can find ways to use the obstacles — to exploit them — to advance to our objectives. The pandemic provides two examples.

January 12, 2022

On Gratuitous Harshness

Rejecting with gratuitous harshness the contributions of others can be an expensive pattern to tolerate — or to indulge. Understanding how the costs arise and what factors exacerbate them is the first step to controlling the pattern.

January 5, 2022

Covert Inter-Team Noncooperation

Occasionally teams find that they must cooperate with another team despite strong misgivings. Because noncooperation isn't an option, they find covert ways to avoid cooperating. Here's a little catalog of techniques of Covert Inter-Team Noncooperation.