If you use Excel to model businesses, business processes, or business transactions, this course will change your life. You’ll learn how to create tools for yourself that will amaze even you. Unrestricted use of this material is available in two ways.
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To use the course software you’ll need some other applications, which you very probably already have. By placing your order, you’re confirming that you have the software you need, as described on this site.
Service facility properties | 12/8 Session Links |
Service facilities come in a wide variety of configurations. They can be staged, as in cafeterias, airports, and toll-booths. They can display parallelism in servers or in the waiting area, or they can be any of various hybrid forms. The available geometries are even more varied for non-physical service systems, such as are found in the telephone system, the Internet, or inside computers.
When there are parallel servers, they can be uniform or not. Non-uniform parallelism offers distinctive servers. For instance, in banks, there is often a commercial teller in addition to the “retail” tellers. In supermarkets, we find “10 items or less” checkouts. In airports, we find a first-class-only check-in.
Last Modified: Wednesday, 27-Apr-2016 04:15:26 EDT
Modeling service systems in general is extraordinarily complex, but as we’ve seen, if we make reasonable approximations, we can gain powerful tools that are very easy to apply. In the case of service systems, we assumed that the system was at equilibrium or close to it. Analogously, we can make simplifying assumptions for many other complex questions. Examples are process control, resource scheduling, resource allocation, cost allocation, vehicle routing, and many more.