Returns Policy

Welcome to When you order products or services using this Web site, you are acknowledging that you have read and accept this returns policy.

Physical Products

We will accept returns of physical products, such as books, CDs, and DVDs, within 30 days of our shipment to you for a full refund. We'll also pay the return shipping cost if the return is a result of a product defect or our error. Refunds may be partial if the product bears signs of use.

Services and Downloadable Electronic Products

We don't accept cancellations of services after delivery, or returns of downloadable electronic products after they've been released to you for downloading. These products include downloadable ebooks or downloadable recordings. If you're dissatisfied with a downloadable electronic product, we do offer a credit, but we don't offer a refund. We don't provide credits or refunds on services, workshop fees, consulting fees, or retainers.

October is Workplace Politics Awareness Month!

Workplace Politics Awareness Month KitThis October plan something to help the people you work with come to peace with workplace politics. You'll do more in October to reduce toxic politics and raise productivity than all the downsizing, reorgs, acquisitions, spinoffs, and what-not have done in the past decade. The Workplace Politics Awareness Month Kit includes:

  • A 16-slide PowerPoint presentation that you can use to kick off a discussion of workplace politics in your organization.
  • A pamphlet, "Ten Things to Do for Workplace Politics Awareness Month," which gives you ten great ideas to help organizations take action about destructive workplace politics.
  • A copy of my tips booklet 303 Secrets of Workplace Politics.

Regularly USD 39.95, but available through October 31 for only USD 29.95, a savings of USD 10.00. More · How to Order

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