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Archive for 2013

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Coming May 29: Managing Hindsight Bias Risk

Performance appraisal practices and project retrospectives both rely on evaluating performance after outcomes are known. Unfortunately, a well-known bias — hindsight bias — can limit the effectiveness of many organizational processes, including both performance appraisal and project retrospectives. Available here and by RSS on May 29.

And on June 5: Pariah Professions: Part I

In some organizations entire professions are held in low regard. Their members become pariahs to some people in the rest of the organization. When these conditions prevail, organizational performance suffers. Available here and by RSS on June 5.

This page has links to articles from 2013. For other years:

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May 22, 2013

Embolalia and Stuff Like That: Part II

Continuing our exploration of embolalia — filler syllables, filler words, and filler phrases — let us examine the more complex forms. Some of them are so complex that they appear to be actual content, even when what they contain is little more than "um."

May 15, 2013

Embolalia and Stuff Like That: Part I

When we address others, we sometimes use filler — so-called automatic speech or embolalia — without thinking. Examples are "uh," "um," and "er," but there are more complex forms, too. Embolalia are usually harmless, if mildly annoying to some. But sometimes they can be damaging.

May 8, 2013

The Myth of Difficult People

Many books and Web sites offer advice for dealing with difficult people. There are indeed some difficult people, but are they as numerous as these books and Web sites would have us believe? I think not.

May 1, 2013

Devious Political Tactics: Mis- and Disinformation

Practitioners of workplace politics intent on gaining unfair advantage sometimes use misinformation, disinformation, and other information-related tactics. Here's a short catalog of techniques to watch for.

April 24, 2013

First Aid for Wounded Conversations

Groups that meet regularly sometimes develop patterns of tense conversations that become obstacles to forward progress. Here are some ideas for releasing the tension.

April 17, 2013

Toxic Conflict in Virtual Teams: Virtuality

In virtual teams, toxic conflict sometimes seems to erupt spontaneously. People who function effectively in co-located teams can find themselves repeatedly embroiled in conflicts that seem to lack specific causes. What triggers toxic conflict in virtual teams?

April 10, 2013

Toxic Conflict in Virtual Teams: Minimizing Authority

Toxic conflict in virtual teams is especially difficult to address, because we bring to it assumptions about causes and remedies that we've acquired in our experience in co-located teams. In this Part II of our exploration we examine how minimizing authority tends to convert ordinary creative conflict into a toxic form.

April 3, 2013

Toxic Conflict in Virtual Teams: Dissociative Anonymity

Toxic conflict in teams disrupts relationships and interferes with (or prevents) accomplishment of the team's goals. It's difficult enough to manage toxic conflict in co-located teams, but in virtual teams, dissociative anonymity causes toxic conflict to be both more easily triggered and more difficult to resolve.

March 27, 2013

The Restructuring-Fear Cycle: Part II

When enterprises restructure, reorganize, downsize, outsource, lay off, or make other organizational adjustments, they usually focus on financial health. Here's Part II of an exploration of how the fear induced by these changes can lead to the need for further restructuring.

March 20, 2013

The Restructuring-Fear Cycle: Part I

When enterprises restructure, reorganize, downsize, outsource, spin off, relocate, lay off, or make other adjustments, they usually focus on financial health. Often ignored is the fear these changes create in the minds of employees. Sadly, that fear can lead to the need for further restructuring.

March 13, 2013

Before You Blow the Whistle: Part II

When organizations become aware of negligence, miscalculations, failures, wrongdoing, or legal infractions, they often try to conceal the bad news. People who disagree with the concealment activity sometimes decide to reveal what the organization is trying to hide. Here's Part II of our catalog of methods used to suppress the truth.

March 6, 2013

Before You Blow the Whistle: Part I

When organizations know that they've done something they shouldn't have, or they haven't done something they should have, they often try to conceal the bad news. When dealing with whistleblowers, they can be especially ruthless.

February 27, 2013

More Limitations of the Eisenhower Matrix

The Eisenhower Matrix is useful for distinguishing which tasks deserve attention and in what order. It helps us by removing perceptual distortion about what matters most. But it can't help as much with some kinds of perceptual distortion.

February 20, 2013

On Badly Written Email

Even those who aren't great writers do occasionally write clearly, just by chance. But there are some who consistently produce unintelligible email messages. Why does this happen?

February 13, 2013

Preventing the Hurt of Hurtful Dismissiveness

When we use the hurtfully dismissive remarks of others to make ourselves feel bad, there are techniques for recovering relatively quickly. But we can also learn to respond to these remarks altogether differently. When we do that, recovery is unnecessary.

February 6, 2013

Reframing Hurtful Dismissiveness

Targets of dismissive remarks often feel that their concerns are being judged as unimportant, which can be painful when their concerns are real. But there is an alternative to pain. It requires a little skill and discipline, but it can work.

January 30, 2013

Recognizing Hurtful Dismissiveness

"Never mind" can mean anything from "Excuse me, I'm sorry," to, "You lame idiot, it's beyond you," and more. The former is apologetic and courteous. The latter is dismissive and hurtful. We have dozens of verbal tactics for hurting each other dismissively. How can we recognize them?

January 23, 2013

Preventing Spontaneous Collapse of Agreements

Agreements between people at work are often the basis of resolving conflict or political differences. Sometimes agreements collapse spontaneously. When they do, the consequences can be costly. An understanding of the mechanisms of spontaneous collapse of agreements can help us craft more stable agreements.

January 16, 2013

The Problem of Work Life Balance

When we consider the problem of work life balance, we're at a disadvantage from the start. The term itself is part of the problem.

January 9, 2013

Patching Up the Cracks

When things repeatedly "fall through the cracks," we're not doing the best we can. How can we deal with the problem of repeatedly failing to do what we need to do? How can we patch up the cracks?

January 2, 2013

Coercion by Presupposition

Coercion, physical or psychological, has no place in the workplace. Yet we see it and experience it frequently. We can end the use of presupposition as a tool of coercion, but only if we take personal responsibility for ending it.