Point Lookout
a free weekly publication of Chaco Canyon Consulting

Archive of Point Lookout for 2017

Reverse chronological order

Here are links to all previous issues of Point Lookout, a weekly email newsletter. Bookmark this page. Or browse this archive by topic. Subscribe now.

Balancing talk time and the value of the contributionComing March 29: Virtual Blowhards
Controlling meeting blowhards is difficult enough in face-to-face meetings, but virtual meetings present next-level problems, because techniques that work face-to-face are unavailable. Here are eight tactics for controlling virtual blowhards. Available here and by RSS on March 29.
kudzu enveloping a Mississippi landscapeAnd on April 5: Listening to Ramblers
Ramblers are people who can't get to the point. They ramble, they get lost in detail, and listeners can't follow their logic, if there is any. How can you deal with ramblers while maintaining civility and decorum? Available here and by RSS on April 5.

This page has links to articles from 2017. For other years:

March 22, 2017

Director of the Federal Bureau of Investigation, James ComeyUnanswerable Questions
Some questions are beyond our power to answer, but many of us try anyway. What are some of these unanswerable questions and how can we respond?

March 15, 2017

The 1934 rally of the Nazi Party in GermanyInfluence and Belief Perseverance
Belief perseverance is the pattern that causes us to cling more tightly to our beliefs when contradictory information arrives. Those who understand belief perseverance can use it to manipulate others.

March 8, 2017

Promotional poster for the 1957 film Twelve Angry MenThe Opposite of Influence
The question of why some people are so influential has a partner question: why are others largely ignored, or opposed, even when their contributions are valuable?

March 1, 2017

Rosemary Woods, President Richard Nixon's personal secretaryYet More Obstacles to Finding the Reasons Why
Part III of our catalog of obstacles encountered in retrospectives, when we try to uncover why we succeeded — or failed.

February 22, 2017

Heart with mindHeart with Mind
We say people have "heart" when they continue to pursue a goal despite obstacles that would discourage almost everyone. We say that people are stubborn when they continue to pursue a goal that we regard as unachievable. What are our choices when achieving the goal is difficult?

February 15, 2017

A sunlit glenDirected Attention Fatigue
Humans have a limited capacity to concentrate attention on thought-intensive tasks. After a time, we must rest and renew. Most brainwork jobs aren't designed with this in mind.

February 8, 2017

The FBI wanted poster for Evgeniy Mikhailovich Bogachev, a Russian cyber criminalToxic Conflict in Teams: Attacks
In toxic conflict, people try to resolve their differences by eliminating each other's ability to provide opposition. In the early stages of toxic conflict, the attacks often escape notice. Here's a catalog of covert attack tactics.

February 1, 2017

FlamesHow to Get Out of Firefighting Mode: Part II
We know we're in firefighting mode when a new urgent problem disrupts our work on another urgent problem, and the new problem makes it impossible to use the solution we thought we had for some third problem we were also working on. Here's Part II of a set of suggestions for getting out of firefighting mode.

January 25, 2017

Firefighter lighting grass using a drip torchHow to Get Out of Firefighting Mode: Part I
When new problems pop up one after the other, we describe our response as "firefighting." We move from fire to fire, putting out flames. How can we end the madness?

January 18, 2017

Many different viewpoints make for many different choicesOn Differences and Disagreements
When we disagree, it helps to remember that our differences often seem more marked than they really are. Here are some hints for finding a path back to agreement.

January 11, 2017

Drawing the line between one category and the nextMeets Expectations
Many performance management systems include ratings such as "meets expectations," "exceeds expectations," and "needs improvement." Many find the "meets" rating demoralizing. Why?

January 4, 2017

Lt. Gen. Donald Kutyna, Ret., when he was Commander of the U.S. Space CommandMore Obstacles to Finding the Reasons Why
Retrospectives — also known as lessons learned exercises or after-action reviews — sometimes miss important insights. Here are some additions to our growing catalog of obstacles to learning.

Previous Year  Next Year

Follow Rick

Send email or subscribe to one of my newsletters Follow me at LinkedIn Follow me at Twitter, or share a tweet Follow me at Google+ or share a post Subscribe to RSS feeds Subscribe to RSS feeds
The message of Point Lookout is unique. Help get the message out. Please donate to help keep Point Lookout available for free to everyone.
21st Century Business TravelAre your business trips long chains of stressful misadventures? Have you ever wondered if there's a better way to get from here to there relaxed and refreshed? First class travel is one alternative, but you can do almost as well (without the high costs) if you know the tricks of the masters of 21st-century e-enabled business travel…
The Collected Issues of Point Lookout: 2001-2012Looking for insights, tips, and concrete suggestions for the conundrums and kerfuffles of workplace life? The Collected Issues of Point Lookout is a collection of articles from my weekly newsletter, all in a single ebook of 1263 pages, searchable and cross referenced. Check it out!
Support
Point Lookout by
starting your Amazon search here
When you start here, a part of every purchase you make goes to support Point Lookout, at no cost to you.
Search Now:
101 Tips for Managing ConflictFed up with tense, explosive meetings? Are you the target of a bully? Learn how to make peace with conflict.
101 Tips for Effective MeetingsLearn how to make meetings more productive — and more rare.
Ebooks, booklets and tip books on project management, conflict, writing email, effective meetings and more.
Comprehensive collection of all e-books and e-bookletsSave a bundle and even more important save time! Order the Combo Package and download all ebooks and tips books at once.