When groups engage in joint problem solving, and members make contributions, other members sometimes identify the contribution with the contributor. We speak of (or think of) Chet's idea, or Jen's approach. Often we're unaware of doing it, and we intend no malice. It's a convenience. For many, it's actually a way of acknowledging the contributor, to confer credit. And it usually works well when used that way.
And then there are the other times.
As the discussion turns to the idea's disadvantages, identifying contribution with contributor presents risks. The contributor might experience criticism of the idea as personal criticism, even if the critique isn't offered in that spirit.
In some cases, though, the critique might have been intended to be personal. The criticizer might be using the problem solving exercise as cover for a personal attack. The situation can become ambiguous, complicated, and hostile, jeopardizing possibilities for a constructive outcome. That's one reason why identifying contribution with contributor is risky.
Misidentification is a second risk. We create most contribution-contributor identifications without discussion. Perhaps a facilitator does it, or the first person to use the phrase "Jen's idea," for example. The identification can stick whether or not it's welcome or correct. Others might feel offended if they have a sense of authorship of the contribution, but the idea is named for someone else. And rightly so, since most ideas that arise in group discussions have multiple authors.
Confusion is a third risk. If someone authors multiple contributions, should we number them? Jen's first idea, Jen's second idea, and so on? Usually, we give them names, but we still use the author's name too: Jen's Rotation idea, Jen's FIFO idea, or some such. It's almost as if we want to stay on the risky path.
Formal brainstorming processes deal with these risks by banning criticism altogether. Some brainstorming session designs also ban tagging ideas with their contributors' names. But in other group processes, how can we mitigate identification risk? Here are two suggestions.
- Name the idea impersonally
- As a contributor, We speak of (or think of)
Chet's idea, or Jen's approach.
Often we're unaware of doing it,
and we intend no malice.as the first to reference a contribution, or as facilitator, when referring to a previously mentioned idea, use an impersonal name, and ask the group for approval. For example, "I have a thought about the Rotation idea, where we fill the role of scribe by everyone taking a turn from week to week. Is calling it Rotation OK?"
- As scribe, record the idea with an impersonal name
- When the Scribe, or the Facilitator acting as Scribe, records the contribution on a real or virtual flip chart, the Scribe can also create an impersonal name and check with the group for approval. For example, "Jen, have I captured that idea? And, everyone, is Rotation a good name for it?"
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More articles on Effective Communication at Work:
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interrupt each other. Interruptions can be disruptive, distracting, funny, essential, and frustratingly
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- On Facilitation Suggestions from Meeting Participants
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- When Over-Delivering Makes Trouble
- When responding to inquiries such as "Is that correct?" we sometimes err by giving too many
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- In this Part II of our look at solving hard problems, we continue developing properties of the solution, and look at how we get from the beginning to the end. Available here and by RSS on July 5.
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teams. In this program, Rick Brenner shows you how to change your approach to leading, managing, and
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