Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 13, Issue 24;   June 12, 2013: Pariah Professions: II

Pariah Professions: II

by

In some organizations entire professions are regarded as pariahs — outsiders. They're expected to perform functions that the organization does need, but their relationships with others in the organization are strained at best. When pariahdom is tolerated, organizational performance suffers.
Spanish Walking Stick insect (Leptynia hispanica)

Spanish Walking Stick insect (Leptynia hispanica). Numerous species use deceptive appearance to escape the notice of predators and/or prey. This evolutionary tactic is an example of passive deception, because it is an effort to mislead in order to conceal intentions, attributes, or capabilities that the deceiver possesses. Active deception, by contrast, consists of efforts to mislead in order to create the impression of intentions and capabilities that the deceiver doesn't actually possess. Photo (cc) Fritz Geller-Grimm and Felix Grimm courtesy Wikipedia.

We began to explore pariah professions last time, when we defined them as professions regarded within the enterprise as "outsiders." That view needn't be universal. That is, the people in Finance might regard the people in Engineering as "less than" because, as the people in Finance might say, "the engineers are more concerned with adding new features than they are with generating revenue." The Engineers might have similarly low regard for Testers, but the people in Finance might be neutral about Testers. A profession that is a pariah to one group might not be a pariah to another.

When one profession regards another as a pariah, the disregard can be symmetric. Pairings that often have low regard for each other include Engineering with Finance, Marketing with Product Development, Product Development with Product Testing, Doctors with Nurses, and Attorneys with People Who Aren't Attorneys. And in some organizations, for people looking for a pariah, there's always Tech Support.

In the society at large, social outsiders often lead lives of relative economic deprivation. In organizational life, the economic extremes can be much less pronounced, but compensation is often correlated with pariah status.

In organizations that permit some professions to regard others as pariahs, people exhibit behaviors that limit organizational potential. Here are two classes of behaviors related to information management.

Passive deception
When representatives of a pariah profession encounter opposition as they attempt to carry out their duties, some might resort to passively deceptive tactics, which are efforts intended to prevent detection of actual capabilities and plans. For example, employees of a financial control unit might entertain appeals for policy waivers from some politically powerful parties, while other employees of that same financial control unit — possibly even the same employees — assert to other less powerful parties that waivers are never granted.
Passive deception can be a tempting expedient in dealing with opposition. Still, its effects are caustic and durable.
Information hoarding
To defend against perceived or anticipated actions by members of pariah professions, some When one profession regards
another as a pariah, the
disregard can be symmetric
employees conceal information from members of pariah professions who need that information to properly carry out their responsibilities. The concealers feel justified, because they perceive the pariah's behavior as subverting organizational goals. This behavior can be symmetric; members of pariah professions also conceal information if they feel that they will be hindered in carrying out their duties if the information is made available internally.
These behaviors are especially toxic, because they only add to the tension between the pariah profession and other professions.

Passive deception and information hoarding are representative of a rich catalog of behaviors observable in organizational cultures that tolerate pariahdom. There are, of course, many better ways to be. Whether or not they are in reach for you depends on your position and your courage. First in this series  Go to top Top  Next issue: Deceptive Communications at Work  Next Issue

101 Tips for Managing Conflict Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!

Your comments are welcome

Would you like to see your comments posted here? rbrenFEvYJxsMsOabJxibner@ChacpwvDFMCiPMIpdqmKoCanyon.comSend me your comments by email, or by Web form.

About Point Lookout

Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Related articles

More articles on Conflict Management:

A debate between elephantsYou and I
In tense discussions, the language we use often contributes to the tension. If we can transform the statements we make about each other into statements about ourselves, we can eliminate an important source of tension and stress.
Hiding from the truthThe High Cost of Low Trust: II
Truly paying attention to Trust at work is rare, in part, because we don't fully appreciate what distrust really costs. Here's Part II of a little catalog of how we cope with distrust, and how we pay for it.
Professor John Walker Gregory and Sir Clements MarkhamObstructionist Tactics: II
Teams and groups depend for their success on highly effective cooperation between their members. If even one person is unable or unwilling to cooperate, the team's performance is limited. Here's Part II of a little catalog of tactics.
The Town Hall of Brighton, England, in 2010Social Isolation and Workplace Bullying
Social isolation is a tactic widely used by workplace bullies. What is it? How do bullies use it? Why do bullies use it? What can targets do about it?
The flagship store of the Market Basket supermarket chainCreating Toxic Conflict: I
Many managers seem to operate as if their primary goal is to create toxic conflict among their subordinates. Here's a collection of methods for sowing toxic conflict that can help bad managers become worse managers.

See also Conflict Management and Workplace Politics for more related articles.

Forthcoming issues of Point Lookout

The United States curling team at the Torino Olympics in 2006Coming November 22: Motivation and the Reification Error
We commit the reification error when we assume, incorrectly, that we can treat abstract constructs as if they were real objects. It's a common error when we try to motivate people. Available here and by RSS on November 22.
A human marionetteAnd on November 29: Manipulators Beware
When manipulators try to manipulate others, they're attempting to unscrupulously influence their targets to decide or act in some way the manipulators prefer. But some targets manage to outwit their manipulators. Available here and by RSS on November 29.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenskiLDnisBEEXDuwsner@ChacvbzBbEjIBolKtPLOoCanyon.com or (617) 491-6289, or toll-free in the continental US at (866) 378-5470.

Get the ebook!

Past issues of Point Lookout are available in six ebooks:

Reprinting this article

Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info

Public seminars

Ten Project Management Fallacies: The Power of Avoiding Hazards
Most Ten Project Management Fallaciesof what we know about managing projects is useful and effective, but some of what we know "just ain't so." Identifying the fallacies of project management reduces risk and enhances your ability to complete projects successfully. Even more important, avoiding these traps can demonstrate the value and power of the project management profession in general, and your personal capabilities in particular. In this program we describe ten of these beliefs. There are almost certainly many more, but these ten are a good start. We'll explore the situations where these fallacies are most likely to expose projects to risk, and suggest techniques for avoiding them. Read more about this program. Here's a date for this program:

The Power Affect: How We Express Our Personal Power
Many The Power Affect: How We Express Personal Powerpeople who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.

Follow Rick

Send email or subscribe to one of my newsletters Follow me at LinkedIn Follow me at Twitter, or share a tweet Follow me at Google+ or share a post Subscribe to RSS feeds Subscribe to RSS feeds
The message of Point Lookout is unique. Help get the message out. Please donate to help keep Point Lookout available for free to everyone.
21st Century Business TravelAre your business trips long chains of stressful misadventures? Have you ever wondered if there's a better way to get from here to there relaxed and refreshed? First class travel is one alternative, but you can do almost as well (without the high costs) if you know the tricks of the masters of 21st-century e-enabled business travel…
Go For It: Sometimes It's Easier If You RunBad boss, long commute, troubling ethical questions, hateful colleague? Learn what we can do when we love the work but not the job.
303 Tips for Virtual and Global TeamsLearn how to make your virtual global team sing.
101 Tips for Managing ChangeAre you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt?
101 Tips for Effective MeetingsLearn how to make meetings more productive — and more rare.
Exchange your "personal trade secrets" — the tips, tricks and techniques that make you an ace — with other aces, anonymously. Visit the Library of Personal Trade Secrets.