As if face-to-face meetings weren't challenging enough, most organizations have moved along to Level Five of the Game of Meetings: virtual meetings. They hope to accomplish much more work in much less time. Often they actually accomplish much less work in much more time. Of the many dangers awaiting them in Level 5 is the Virtual Trip to Abilene, which is the virtual version of a face-to-face danger.
In a Trip to Abilene, which is a group dysfunction first identified by Jerry Harvey, a group commits to something no members favor. Privately, nobody feels that the group is behaving sensibly, but everybody feels that the rest of the group favors the decision. Nobody objects. Everybody expresses support.
Trips to Abilene happen because everyone wants to accommodate everyone else. The same can happen in virtual meetings, but the probabilities are different because virtual meetings are different.
Here are some of the differences. Trips to Abilene in virtual meetings are…
- …more likely because expressing misgivings is more difficult
- Expressing To avoid offending others,
some will go along with
what they see as a
gathering consensusmisgivings is more difficult in virtual meetings. For example, in conference calls, people cannot see others' facial expressions or gestures. Raising objections tactfully is more difficult, which makes some people reluctant to object. Even when someone does raise objections, grasping accurately the sense and intensity of the objections is more difficult.
- …both more likely and less likely because people are less connected
- People in virtual meetings typically know each other less well than do people in face-to-face meetings. Some are therefore unsure about where others stand on the question at hand. To avoid offending others, some will go along with what they see as a gathering consensus. On the other hand, because people are less connected, they're sometimes less concerned about offending each other by raising objections, which reduces the likelihood of Trips to Abilene.
- …more likely because of the perception that the mistake won't affect me
- In virtual meetings, if the group undertakes a decision that a member feels is incorrect, a reduced sense of connection makes it easier for members to shrug it off and let the group go ahead with the blunder.
- …more likely because some people aren't paying attention
- Inattentiveness is common in virtual meetings. People who don't pay attention can sometimes miss details of the question at hand. They might have objected if they realized the full import of the decision, but because of inattentiveness, they can mistakenly support something they might otherwise oppose. Because of the mechanisms described above, inattentiveness can kick off a cascade of support for a proposal that would otherwise fail.
In all meetings, education is the best defense against Trips to Abilene. Make sure people know how Trips work, and when in doubt, do an anonymous Abilene Check to be sure you aren't going there. Top Next Issue
Read more in a wonderful book by Jerry B. Harvey, The Abilene Paradox and Other Meditations on Management. San Francisco: Jossey-Bass, 1988. Order from Amazon.com.
Are your virtual meetings plagued by inattentiveness, interruptions, absenteeism, and a seemingly endless need to repeat what somebody just said? Do you have trouble finding a time when everyone can meet? Do people seem disengaged and apathetic? Or do you have violent clashes and a plague of virtual bullying? Read Leading Virtual Meetings for Real Results to learn how to make virtual meetings much more productive and less stressful — and a lot shorter. Order Now!
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More articles on Effective Meetings:
- Take Any Seat: I
- When you attend a meeting, how do you choose your seat? Whether you chair or not, where you sit helps
to determine your effectiveness and your stature during the meeting. Here are some tips for choosing
your seat strategically.
- Mastering Q and A
- The question-and-answer exchanges that occur during or after presentations rarely add much to the overall
effort. But how you deal with questions can be a decisive factor in how your audience evaluates you
and your message.
- Our Last Meeting Together
- You can find lots of tips for making meetings more effective — many at my own Web site. Most are
directed toward the chair, or the facilitator if you have one. Here are some suggestions for everybody.
- The Fallacy of Composition
- Rhetorical fallacies are errors of reasoning that introduce flaws in the logic of arguments. Used either
intentionally or by accident, they often lead us to mistaken conclusions. The Fallacy of Composition
is one of the more subtle fallacies, which makes it especially dangerous.
- Toward More Engaging Virtual Meetings: II
- Here's Part II of a set of simple techniques to help virtual meeting facilitators enhance attendee engagement.
Forthcoming issues of Point Lookout
- Coming August 23: Look Where You Aren't Looking
- Being blindsided by an adverse event could indicate the event's sudden, unexpected development. It can also indicate a failure to anticipate what could have been reasonably anticipated. How can we improve our ability to prepare for adverse events? Available here and by RSS on August 23.
- And on August 30: They Just Don't Understand
- When we cannot resolve an issue in open debate, we sometimes try to explain the obstinacy of others. The explanations we favor can tell us more about ourselves than they do about others. Available here and by RSS on August 30.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenryZWOlBfXAHVSYHIner@ChacEtBdidAvWbRCnTZdoCanyon.com or (617) 491-6289, or toll-free in the continental US at (866) 378-5470.
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- The Race to the South Pole: Ten Lessons for Project Managers
- On 14 December 1911, four men led by Roald
Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen
had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished.
As historical drama, why this happened is interesting enough, but to organizational leaders, business
analysts, project sponsors, and project managers, the story is fascinating. Lessons abound. Read
more about this program. Here are some dates for this program:
- The Westin Virginia Beach Town Center, 4535 Commerce Street,
Virginia Beach, VA 23462: September 13,
Monthly Meeting, Hampton Roads Chapter of the Project Management Institute. Register now.
- CTCPA, 716 Brook Street,
Rocky Hill, CT 06067: September 20,
Full-day Workshop, Southern New England Chapter of the Project Management Institute. Register now.
- The Westin Virginia Beach Town Center, 4535 Commerce Street, Virginia Beach, VA 23462: September 13, Monthly Meeting, Hampton Roads Chapter of the Project Management Institute. Register now.
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- Many people experience virtual teams as awkward, slow, and sometimes
frustrating. Even when most team members hail from the same nation or culture, and even when they all
speak the same language, geographic dispersion or the presence of employees from multiple enterprises
is often enough to exclude all possibility of high performance. The problem is that we lead, manage,
and support virtual teams in ways that are too much like the way we lead, manage, and support co-located
teams. In this program, Rick Brenner shows you how to change your approach to leading, managing, and
supporting virtual teams to achieve high performance using Simons' Four Spans model of high performance.
Read more about this program. Here's a date for this
- Baci Grill, 134 Berlin
Road, Berlin, CT 06416: September 19,
Monthly Meeting, Southern New England Chapter of the Project Management Institute. Register now.
- Baci Grill, 134 Berlin Road, Berlin, CT 06416: September 19, Monthly Meeting, Southern New England Chapter of the Project Management Institute. Register now.
- The Power Affect: How We Express Our Personal Power
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