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Writing and Managing Email

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Coming July 30: Obstructionist Tactics: Part II: Teams and groups depend for their success on highly effective cooperation between their members. If even one person is unable or unwilling to cooperate, the team's performance is limited. Here's Part II of a little catalog of tactics. Available here and by RSS on July 30.
And on August 6: Projection Errors at Work: Often, at work, we make interpretations of the behavior of others. Sometimes we base these interpretations not on actual facts, but on our perceptions of facts. And our perceptions are sometimes erroneous. Available here and by RSS on August 6.

Other topics:

June 11, 2008

Inbox Bloat Recovery: If you have more than ten days of messages in your inbox, you probably consider it to be bloated. If it's been bloated for a while, you probably want to clear it, but you've tried many times, and you can't. Here are some effective suggestions.

May 4, 2005

Email Antics: Part IV: Nearly everyone I know complains that email is a real time waster. Yet much of the problem results from our own actions. Here's Part IV of a little catalog of things we do that help waste our time.

April 6, 2005

Email Ethics: Ethics is the system of right and wrong that forms the foundation of civil society. Yet, when a new technology arrives, explicitly extending the ethical code seems necessary — no matter how civil the society. And so it is with email.

January 14, 2004

Email Antics: Part III: Nearly everyone complains that email is a time waster. Yet much of the problem results from our own actions. Here's Part III of a little catalog of things we do that help waste our time.

December 31, 2003

Email Antics: Part II: Nearly everyone complains that email is a time waster. Yet much of the problem results from our own actions. Here's Part II of a little catalog of things we do that help waste our time.

December 17, 2003

Email Antics: Part I: Nearly everyone I know complains that email is a time waster. Yet much of the problem results from our own actions. If you're looking around for some New Year's resolutions to make, here are some ideas, in this Part I of a little catalog of things we do that help waste our time.

July 16, 2003

Emailstorming: Most of us get too much email. Some is spam, but even if we figured out how to eliminate spam, most would still agree that we get too much email. What's happening? And what can we do about it?

September 5, 2001

Email Happens: Email is a wonderful medium for some communications, and extremely dangerous for others. What are its limitations? How can we use email safely?

May 23, 2001

Avoid Typing Under the Influence: When we communicate, we can't control how other people interpret our communications. Accidental offense is inevitable, and email is especially likely to produce examples of this problem. What can we do as members of electronic communities when trouble erupts?

February 7, 2001

The Tweaking CC: When did you last receive an email message with a "tweaking CC"? Probably yesterday. A tweaking CC is usually a CC to your boss or possibly the entire known universe, designed to create pressure by exposing embarrassing information.

Contact Information

Download vCardRichard Brenner
Chaco Canyon Consulting
700 Huron Avenue, Suite 11J
Cambridge MA, 02138

Phone: (617) 491-6289
Toll-free: (866) 378-5470 in the continental US
Fax: (617) 395-2628
Email: rbrenner@ChacoCanyon.com

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