Ellen looked at the clock. Three minutes to eleven — just barely enough time. She looked at Glen, then at Mort. "So, we have a deal?" she asked. Glen nodded. Mort sat quietly, looking down at some figures on his pad. Ellen knew he was on the edge. She prodded him. "Mort?"
Mort sighed and looked up at Glen. "We have the test bed until June 30?"
Glen nodded. "Yes," he said.
"And you have it April 1 to 15?" Mort asked.
Glen said yes again.
"OK," Mort said. "Deal."
Mort, Ellen, and Glen have just worked out a compromise. Even when the result is fairly simple, finding a compromise can be difficult. Here are some reasons why.
- Emotions are involved
- Finding design compromises — we call them tradeoffs — is easier because designs aren't people. A design can't feel hurt.
- Trading off the needs and desires of people, though, triggers emotions. We must learn to propose and to make those trades with care and respect. And we must deal with the sometimes-emotional consequences.
- The word "compromise" has baggage
- Trading off needs
and desires tends
to trigger emotions.
- We use the word compromise in negative ways. For instance, when we fall ill, we say that our health is compromised. This is one reason why we tend to see compromises as undesirable.
- Learning to appreciate the elegance of a compromise makes it easier to find compromises when we need them.
- We need to be "right"
- Many of us need to be right, and too often, we feel more "right" when we prove others "wrong." In such a black-and-white world, compromise appears gray and unsatisfying.
- But compromise isn't about being right or wrong. Rather, compromise is about satisfying everyone's needs and desires, and these are often non-rational.
- We misunderstand compromise
- Too often, we view compromise as "give and take." And sometimes it is, when we transfer resources or status to our partners in contention.
- But compromise needn't involve such transfers — it's possible to compromise without any exchange at all. Often, to achieve new goals, we simply let go of goals we once had.
- The compromise itself is new to us
- We usually have a clear view of what we want, and what we don't want. When someone proposes a compromise, it often contains elements we haven't considered before, and we're unsure of the consequences.
- Since we're uncertain of the value of the proposed compromise, we manage the perceived risk by devaluing the proposal, or by rejecting it outright. Instead, seek to understand the risks, and ask for what you need to manage those risks.
These are some of the troubles we encounter when we try to find compromises. Just as there are troubles, there are also workable techniques for finding compromises. I just didn't have space to cover both in one week. So I compromised: we'll explore techniques for finding compromises in a future issue. Top Next Issue
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Forthcoming issues of Point Lookout
- Coming January 29: Higher-Velocity Problem Definition
- Typical approaches to shortening time-to-market for new products usually involve accelerating problem solving. Accelerating problem definition can also help. Available here and by RSS on January 29.
- And on February 5: Unrecognized Bullying: I
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