Carl hated writing his monthly reports, because there was no evidence that anyone ever actually read them. Still, he had to finish it by five, so he kept at it despite the pain, all the while looking for other things to do. He was relieved when the phone rang.
It was Betsy, his boss. After the polite chitchat, she said, "Can you look at Paula's report on Marigold? Let me know what you think of the risk plan."
Paula, Betsy's peer, had recently assumed responsibility for Marigold from Betsy. Betsy had been a little peeved about this, because Marigold was Betsy's brainchild. Almost everyone thought she was still bothered about it, although she never said anything explicitly.
Betsy continued, "in strictest confidence of course."
"Sure," he said. They said good-bye, and Carl slowly and thoughtfully placed the handset in the cradle.
Carl felt uneasy. The request seemed strange, because it had come by telephone, rather than Betsy's more usual email. And Paula herself had asked Carl to comment on her risk plan, and Betsy knew it. As he wondered what was afoot, he completely forgot about his monthly report.
An ammo dump, in military parlance, is a place where ammunition is stored. "Staffing the ammo dump" is the job of retrieving ammunition for someone else to use in an attack on a third party. It's a dangerous role in the military, and it's no less dangerous in the office.
Unlike real ammo,
for safe handlingWe can't know for sure what Betsy had in mind, but it could have been a trip to the ammo dump, looking for ammunition to help her reclaim Marigold from Paula.
This is a dangerous role for Carl, because unlike real ammunition, Carl can't be sure of the safety or effectiveness of any metaphorical ammunition he provides. If something he provides harms Betsy, she might not honor her assurance of Carl's anonymity. She might be tempted to defend herself by claiming that she was relying on Carl's information. So if the ammunition is defective, or if it's misused, the staff of the ammo dump could be blamed.
What did Carl do? He replied by email to Betsy, indicating that he was perfectly comfortable with being open with Paula, and enclosed as an attachment the comments he had previously sent to Paula. What could Betsy do? She couldn't ask — or wasn't willing to ask — for ammunition explicitly, at least not in email. If she had in fact wanted ammunition, she had cloaked the request as a request for information, which Carl had honored. So Carl had complied with her request, without incurring the risk of staffing the ammo dump.
Requests for ammunition are usually ambiguous; ambiguity gives the requester deniability. But if the requester needs protection, you do too. If you think you might have been asked to staff the ammo dump, find a way to honor the literal request as openly as possible. Top Next Issue
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More articles on Workplace Politics:
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- Suppressing Dissent: II
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Forthcoming issues of Point Lookout
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- Workplace speech and writing sometimes strays into the land of pretentious but overused business phrases, which I like to call high falutin' goofy talk. We use these phrases with perhaps less thought than they deserve, because they can be trite or can evoke indecorous images. Here's Part III of a collection of phrases and images to avoid. Available here and by RSS on July 18.
- And on July 25: Exploiting Functional Fixedness: II
- A cognitive bias called functional fixedness causes difficulty in recognizing new uses for familiar things. It also makes for difficulty in recognizing devious uses of everyday behaviors. Here's Part II of a catalog of deviousness based on functional fixedness. Available here and by RSS on July 25.
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- The Race to the South Pole: The Power of Agile Development
- On 14 December 1911, four men led by Roald
Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen
had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished.
As historical drama, why this happened is interesting enough. Lessons abound. Among the more important
lessons are those that demonstrate the power of the agile approach to project management and product
development. Read more about this program. Here's
a date for this program:
- Ohio National Insurance, 1 Financial Way, Blue Ash, OH: July
Monthly Meeting, Cincinnati
chapter of the International Institute of Business Analysis. Register now.
- Ohio National Insurance, 1 Financial Way, Blue Ash, OH: July 17, Monthly Meeting, Cincinnati chapter of the International Institute of Business Analysis. Register now.
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Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.