To manage projects effectively, we must know the true state of the effort. We must distinguish between what we know for certain and what we merely believe. Yet many of us have acquired a habit of speaking and thinking — "mind reading" — that limits our ability to make this important distinction.
Have you ever said, "I know what you're thinking…"? It's a common expression. It's less common, though, to actually know what someone else is thinking. Heck, most of the time, we have trouble knowing our own minds. Yet, we use language that can lead us to believe that we can read minds. An example from The Wall Street Journal (August 23, 2001):
Stocks finished higher as economic worries sparked by the Fed's decision to reduce interest rates again gave way to a more accommodating view of corporate-profit potential.
I suppose (though I don't know) that the authors didn't research the opinions of all stock traders. Maybe they made a pretty good guess, but it's probably just a guess — it could be wrong. If you doubt that, maybe you haven't checked your 401(k) in the past year or two.
Mind reading is so pervasive that we no longer see it. Here are some key phrases that might indicate mind-reading:
- The real reason you're doing that is
- You're only saying that because
- Don't hand me that
- You know what I mean
- You would never do that unless
Whether you're mind reading depends on the answer to "How do you know that?" If the answer doesn't involve a direct report from the owner of the mind in question, you might be mind reading.
We don't actually know
what someone else is thinking.
Heck, most of the time,
we have trouble knowing
our own minds.When we accept uncritically any supposition that could be erroneous — such as a conclusion based on mind reading — then anything we derive from it is questionable. It's dangerous enough when we do it personally, but in the project context, we could be risking the well being of many others in addition to ourselves. Some examples:
- Our customers aren't requesting that feature, but let's include it — we know what's best for them.
- They're estimating $11.2 million for that project, but they always pad estimates — I'll cut it 30%.
- They always cut our estimates, so let's pad them by 30%.
- The engineers never cooperate if we just ask them to, so make it a condition of employment. If they don't do it, they're out.
It's difficult to catch yourself mind reading, so watch the people around you for one week. Collect the phrases they use. Gradually your observation skills will improve, and soon you'll be better able to observe yourself. Take care, though — if you ever come to conclude that someone else is mind reading, you're mind reading. Top Next Issue
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For more on mind reading and how we make meaning out of our observations, see "Making Meaning," Point Lookout for January 16, 2008.
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- In disputes or in problem solving sessions, when we can't seem to come to agreement, we often attribute the difficulty to miscommunication, histories of disagreements, hidden agendas, or "personality clashes." Sometimes the cause is much simpler. Sometimes the concept vocabularies of the parties don't overlap. Available here and by RSS on July 15.
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