Used responsibly, communication is our method for constructively propagating ideas within and among groups, for testing those ideas, for selecting the most promising ones, and for making decisions about adopting them. Communication can also be abused to persuade organizations to adopt policies that benefit their advocates more than they benefit the organization.
Deceptive communication is one technique of communication abuse. It is any intentional action (or inaction) associated with communication that creates advantages for the deceiver by causing others to adopt or retain false models of reality.
Lies are one common example. But there are many much less obvious methods of deceptive communication. Here are three.
- Flawed metaphors
- Because metaphors are approximations to reality, some deceivers use metaphors to distort the target's thinking. One example: "Second quarter results suggest that we've hit a speed bump." Using this metaphor could be deceptive because it suggests that the slowdown is small and its duration short. But when you first encounter a speed bump, you can't really tell how long it will last or how big the bump is. Maybe it's actually a warning curb right in front of a brick wall thirty feet thick. The speed bump metaphor thus conceals the issues of severity and duration of the revenue decline. Similar tricks are possible with analogies. Unless we think very carefully about the metaphors and analogies deceivers use, we're likely to be deceived.
- Meta-deceptive communications
- Meta-deceptive communications are deceptive communications about others' communications. Thus, intentionally identifying as deceptive a communication that's known to be truthful is an example of deceptive communication, as is intentionally failing Lies are one common example
of deceptive communications,
but there are many much
less obvious methodsto identify as deceptive a communication that's known to be deceptive. Less egregious, perhaps, is identifying as deceptive a communication that one isn't certain is deceptive, without revealing the uncertainty, as is failing to identify as potentially deceptive a communication that one strongly suspects is deceptive.
- Pace of speech varies from person to person, and time to time. Occasionally, a speaker's pace is so slow that impatient audience members, unbidden, complete the speaker's thought. When this happens naturally, it can be a sign of a group working well together. But deceivers who wish to avoid explicitly stating something inflammatory or accusatory can slow-talk to exploit impatient audience members, who then "pick up the ball" and run with it. In this way, the slow-talking speaker avoids saying anything that could later be regarded as a violation of decorum or ethics. The technique is especially valuable when the unspoken thought is an accusation that the slow-talker knows to be false.
These are simple examples of deceptive communications. The full catalog is both enormous and dynamic, because as technologies evolve, some deceptions become transparent or useless, and new deceptions arise. In coming weeks, we'll explore the general properties of deceptive communications at work. Next in this series Top Next Issue
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Forthcoming issues of Point Lookout
- Coming July 18: High Falutin' Goofy Talk: III
- Workplace speech and writing sometimes strays into the land of pretentious but overused business phrases, which I like to call high falutin' goofy talk. We use these phrases with perhaps less thought than they deserve, because they can be trite or can evoke indecorous images. Here's Part III of a collection of phrases and images to avoid. Available here and by RSS on July 18.
- And on July 25: Exploiting Functional Fixedness: II
- A cognitive bias called functional fixedness causes difficulty in recognizing new uses for familiar things. It also makes for difficulty in recognizing devious uses of everyday behaviors. Here's Part II of a catalog of deviousness based on functional fixedness. Available here and by RSS on July 25.
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As historical drama, why this happened is interesting enough. Lessons abound. Among the more important
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development. Read more about this program. Here's
a date for this program:
- Ohio National Insurance, 1 Financial Way, Blue Ash, OH: July
Monthly Meeting, Cincinnati
chapter of the International Institute of Business Analysis. Register now.
- Ohio National Insurance, 1 Financial Way, Blue Ash, OH: July 17, Monthly Meeting, Cincinnati chapter of the International Institute of Business Analysis. Register now.
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Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.