
A portion of the Viet Nam Veterans Memorial in Washington, D.C. The United States' approach to conduct of the Viet Nam War is now viewed as having suffered from several strategic errors. One of these was the emphasis on enemy "body count" as a metric for engagement success. Pressure on field commanders to achieve high levels of this metric was so great that "body count inflation" occurred, as field commanders took steps to deliver reports that their superiors wanted to receive. The ensuing distorted view of "ground truth" made for difficulties in prosecuting the war. See "Declassification of the BDM Study, 'The Strategic Lessons Learned in Vietnam,'" available here.
Many of us file status reports regularly. Writing them is no fun. When the work is going well, writing the reports can feel like a boring chore that seems to be taking time away from doing real work. And when the work isn't going well, writing a status report can be a dreaded, painful chore that many find difficult to perform with integrity.
Whatever your role, reporting status with integrity is part of being a professional. Management relies on truth in status reporting as the foundation of its decision-making process. Because making appropriate decisions on the basis of misleading or incomplete status information is essentially impossible, misleading status reports are a threat to the enterprise, and therefore they threaten everyone's jobs.
Here's an example:
Jenn manages a sizeable enterprise effort — 85 people and a budget to match, over a period of just over two years. She and her team have divided the work into a set of tasks, each led by a task lead. Late last week, over coffee in his office, Mike told Jenn that Marigold, the module Mike's task team is working on, finally looks like it will pass its tests. Marigold has been a real problem. It's now two months late, but Mike is "very certain" that Marigold is "over the hump," as he put it.
So Jenn was looking forward to Mike's status report, which was due at the close of business last Friday. It didn't arrive. She texted him, emailed him, and voicemailed him, but here it is, 9:05 Monday morning, and he hasn't yet responded. Jenn's status report was due at 9:00. She needs to say something about Marigold.
Jenn has a difficult choice. Mike is a friend and respected engineering manager. Her choices for reporting Marigold's status are "Green" (all is well); or "Yellow" (probably OK pending resolution of an outstanding issue); or "Red" (in deep trouble needing prompt intervention); or "TBD" (I'm still investigating); or "Unknown" (no status report received).
Senior management has previously given everyone guidance: if status is unreported they want to know it. A missing status report could indicate communication system failures, accidents, ill health, concealment of major failure, insubordination — almost anything. Jenn also realizes that reporting status as "Unreported" could make trouble for her friend. She's tempted to report Marigold status as TBD.
I hope the problem is now a little clearer. Misleading status reports
are a threat to the
enterprise, and therefore
to everyone's jobsJenn is pondering the TBD choice, because Marigold's status is still being determined. Or she could report Marigold status as Yellow, because she had received an oral status report from Mike that indicated that the test was underway and the results would be available soon. Or she could report Marigold status as Green, because Mike was "very certain" that all is well, and Marigold would pass the test.
All of these choices are "technically" honest in the sense that there exist facts to support each choice. But these choices are also "technically" dishonest, because they would convey a misimpression of the true situation, namely, that Marigold's status is unreported.
The choice one makes in these situations depends on one's definition of "honesty" in status reporting. One test people use to determine honesty is the Evidence Test:
Do I have the facts and evidence I need to support the status I chose to report?
And another very different test is the Reality Test:
Upon receiving my report, will the recipient of my report have an impression of the situation that's actually in alignment with reality, as I know it?
Reports that pass the Evidence Test might not pass the Reality Test. But even though the reports Management needs are those that pass the Reality Test, many people write reports that pass the Evidence Test more closely than they do the Reality Test. Because Reality reports can trigger management actions that friends, colleagues, managers, and executives don't like, some people are reluctant to file Reality reports. Reporting Reality sometimes requires integrity, and it can be difficult at times. But avoiding reporting Reality can be the more difficult course. Why is reporting status with integrity so difficult? I'll examine that question in more detail next time. Next in this series Top
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Related articles
More articles on Workplace Politics:
The Advantages of Political Attack: I
- In workplace politics, attackers sometimes prevail even when the attacks are specious, and even when
the attacker's job performance is substandard. Why are attacks so effective, and how can targets respond
effectively?
A Critique of Criticism: I
- Whether we call it "criticism" or "feedback," the receiver can sometimes experience
pain, even when the giver didn't intend harm. How does this happen? What can givers of feedback do to
increase the chance that the receiver hears the giver's message without experiencing pain?
Getting Into the Conversation
- In well-facilitated meetings, facilitators work hard to ensure that all participants have opportunities
to contribute. The story is rather different for many meetings, where getting into the conversation
can be challenging for some.
Narcissistic Behavior at Work: IX
- An arrogant demeanor is widely viewed as a hallmark of the narcissist. But truly narcissistic arrogance
is off the charts. It's something beyond the merely annoying arrogance of a sometimes-obnoxious individual.
What is narcissistic arrogance and how can we cope with it?
Workplace Politics and Social Exclusion: I
- In the workplace, social exclusion is the practice of systematically excluding someone from activities
in which they would otherwise be invited to participate. When used in workplace politics, it's ruinous
for the person excluded, and expensive to the organization.
See also Workplace Politics and Managing Your Boss for more related articles.
Forthcoming issues of Point Lookout
Coming April 21: Choice-Supportive Bias
- Choice-supportive bias is a cognitive bias that causes us to evaluate our past choices as more fitting than they actually were. The erroneous judgments it produces can be especially costly to organizations interested in improving decision processes. Available here and by RSS on April 21.
And on April 28: The Self-Explanation Effect
- In the learning context, self-explanation is the act of explaining to oneself what one is learning. Self-explanation has been shown to increase the rate of acquiring mastery. The mystery is why we don't structure knowledge work to exploit this phenomenon. Available here and by RSS on April 28.
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- The Power Affect: How We Express Our Personal Power
Many
people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.
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- A recording of a program presented June 29, 2017, Monthly
Webinar, sponsored by Technobility
Webinar Series. PMI members can earn 1.0 Category 'A' PDU by viewing this program. View this program now.
- A recording of a program presented June 29, 2017, Monthly
Webinar, sponsored by Technobility
Webinar Series. PMI members can earn 1.0 Category 'A' PDU by viewing this program. View this program now.
- Bullet Points: Mastery or Madness?
Decis
ion-makers in modern organizations commonly demand briefings in the form of bullet points or a series of series of bullet points. But this form of presentation has limited value for complex decisions. We need something more. We actually need to think. Briefers who combine the bullet-point format with a variety of persuasion techniques can mislead decision-makers, guiding them into making poor decisions. Read more about this program.
- A recording of a program presented June 24, 2020, Monthly
Webinar, sponsored by Technobility
Webinar Series. PMI members can earn 1.0 Category 'A' PDU by viewing this program. View this program now.
- A recording of a program presented June 24, 2020, Monthly
Webinar, sponsored by Technobility
Webinar Series. PMI members can earn 1.0 Category 'A' PDU by viewing this program. View this program now.
- A recording of a program presented June 24, 2020, Monthly
Webinar, sponsored by Technobility
Webinar Series. PMI members can earn 1.0 Category 'A' PDU by viewing this program. View this program now.
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