Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 4, Issue 43;   October 27, 2004:

Bois Sec!

by

When your current approach isn't working, you can scrap whatever you're doing and start again — if you have enough time and money. There's a less radical solution, and if it works, it's usually both cheaper and faster.

It's late summer in the Gatineau Valley in Quebec. I'm with five friends, and we're on our way to the Cabonga Reservoir to fish. In the morning after an overnight stop in the forest of a provincial park, a light rain is falling. At this time of year in Quebec, any rain is cold and uncomfortable, so we're trying to fix flapjacks for breakfast. We're failing.

It has been a wet month, and we haven't found any dry wood. Despite many attempts, we can manage only a smoky little fire that's nowhere near hot enough for flapjacks.

A flapjack breakfast

"Father and son feast on pancakes, May 15, 1999." Photo by Paul Schnaittacher, for "World's Largest Pancake Breakfast," a Massachusetts Local Legacies project

We hear a vehicle crunching along the gravel road approaching our campsite, and soon a government pickup truck pulls up and stops in the empty campsite across from us. Three men hop out and one waves hello, calling to us in French. We wave back. Smiling, he comes over for a visit. He quickly figures out that we don't understand his French, and just as quickly, he figures out that we don't know what we're doing.

He points to our hatchet lying on a stone and says, "OK?" One of us replies, "Oui." He speaks about as much English as we do French.

With the hatchet, he begins splintering a large log lying beside our dysfunctional fire. He piles the splinters onto the fire, and they immediately explode into flame. He exclaims, "Bois sec! Bois sec!"

Making small adjustments
to what you're already
doing is often the answer
One of us remembers enough French to translate: "Dry wood! Dry wood!" We thank him and in mime we offer him breakfast, but he waves us off, and goes back across the road to rejoin his work mates.

Soon we're full of coffee and flapjacks.

When things aren't working, how do you find an approach that does work? Making small adjustments to what you're already doing is often the answer. But even when the adjustments do look small in retrospect, discovering them in the moment can require great imagination and insight. Here are some tips for finding small adjustments that have big impact.

Assume that whatever you have to change will be small
You're more likely to find an ingenious small adjustment if you're actually looking for one.
Rewrite the problem description
Write down a description of the problem. Then rewrite it so that it uses none of the same words, except prepositions, articles and the various forms of is.
Get fresh eyes
Find some people who haven't been working on the current approach. They're more likely to ask the right questions. Brief them and let them question everything.
Explain it to some kids
Children not only have fresh eyes, they have fresh brains. They can understand way more than you might think. To engage them, tell them you're stuck and ask for their help.

Next time your team is stuck, treat them to a breakfast of flapjacks. Tell them the story of bois sec and watch what happens. Go to top Top  Next issue: Status Risk and Risk Status  Next Issue

Rick BrennerThe article you've been reading is an archived issue of Point Lookout, my weekly newsletter. I've been publishing it since January, 2001, free to all subscribers, over the Web, and via RSS. You can help keep it free by donating either as an individual or as an organization. You'll receive in return my sincere thanks — and the comfort of knowing that you've helped to propagate insights and perspectives that can help make our workplaces a little more human-friendly. More

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