Deanna hated chairing meetings. She looked around the room. "So, have we dealt with that item? Is everyone OK?" Nobody replied. Most were looking down at their pads or their coffee mugs. Dave continued peeling the label from his water bottle.
Having waited long enough, Deanna continued, "I'll take that as a yes." But she thought to herself, 'This is so discouraging. Nobody cares.'
She might be right about that. And there's an alternative explanation, too. The agenda item she's asking about is simply, "Marigold." With such a vague and ambiguous statement of the agenda item, many on the team can't really tell whether they're free to express their concerns. Rather than risk being ruled out of order, some just sit quietly. Others are willing to move on because they just hate meetings.
Deanna and her team are suffering some of the consequences of stating agenda items ambiguously. How you express the agenda, and the order of the items, helps set expectations, which strongly influences the effectiveness of any meeting. Here are some tips for making effective agendas.
- Phrase each agenda item as an imperative
- For instance, not "Marigold" but "Resolve issues in Marigold." This sets a mental framework for attendees to actually do something.
- Make agenda items specific
- Phrasing each agenda item
as an imperative sets
a mental framework
- Not "Resolve issues in Marigold", but rather "Resolve staffing issues in Marigold." Make agenda items describe a goal that's objectively measurable.
- Allocate time to each agenda item
- If you don't allocate time, you won't be able to tell whether the meeting is running late or by how much.
- Deal with overruns honestly
- If an item takes longer than planned, don't steal time from other items. Halt discussion, and decide which later agenda item(s) you'll postpone or shift to committee.
- Have a timekeeper
- The facilitator has enough work to do, especially if the facilitator is also chair.
- Exploit order
- If one item is likely to smoke out information that will help other items — or render them moot — do it first.
- Address emotionally charged items early
- Charged items require energy, and they're also dangerous. Address them while everyone is fresh. Leaving them for the end as a way of managing time doesn't actually work. The tension will only build if you leave them for the end.
- Poll everyone for contributions in advance
- You don't want people bringing up new and possibly irrelevant or unaddressable items right at the start of the meeting. When you poll attendees for agenda items before you distribute your draft agenda, you find out where the energy is, and it's a big win to pick up important items you hadn't thought of. Move to the "Not-Agenda" any items you don't want to address or can't address.
Ironically, we tend to pay more attention to agendas for larger meetings. Smaller meetings actually require more care, because of the temptation to slip into informal conversation. I could go on about that, but it isn't on today's agenda. Top Next Issue
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More articles on Project Management:
- Scheduling as Risk Management
- When we schedule a complex project, we balance logical order, resource constraints, and even politics.
Here are some techniques for using scheduling to manage risk and reduce costs.
- Durable Agreements
- People at work often make agreements in which they commit to cooperate — to share resources, to
assist each other, or not to harm each other. Some agreements work. Some don't. What makes agreements durable?
- Scope Creep, Hot Hands, and the Illusion of Control
- Despite our awareness of scope creep's dangerous effects on projects and other efforts, we seem unable
to prevent it. Two cognitive biases — the "hot hand fallacy" and "the illusion
of control" — might provide explanations.
- Wishful Interpretation: II
- Wishful "thinking," as we call it, can arise in different ways. One source is the pattern
of choices we make when we interpret what we see, what we hear, or any other information we receive.
Here's Part II of an inventory of ways our preferences and wishes affect how we interpret the world.
- How We Waste Time: I
- Time is the one workplace resource that's evenly distributed. Everyone gets exactly the same share,
but some use it more wisely than others. Here's Part I of a little catalog of ways we waste time.
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