Hurtful Clichés: I

The force of Evan's voice brought Doug back from his reverie, and mentally he played back Evan's last words. They were: "What do I have to say to get through to you people?" The meeting was now completely silent. Not everyone was as self-assured as Doug, who was now certain that some were actually frightened.

Some clichés
are both painful
to hear and
very easy to say'Sure enough,' Doug thought, 'he's lost it again.'

Evan has employed phrasing we've heard many times, beginning in childhood. It's an example of what I call a hurtful cliché — a phrase or construct that hurts, but which is also so common that we use it without thinking.

We have dozens of hurtful clichés. Not only are they painful to hear, but they also harm the speaker by threatening conversational cooperation. Here's a little catalog of some of the more common hurtful clichés. See "Hurtful Clichés: II," Point Lookout for July 27, 2005, for more.

Didn't you hear what I just said?

Heard as: I'm so important that you should attend to my every word. And if you were listening, you have no right to an independent opinion.

This question is usually rhetorical. Instead, try inquiring about the listener's views. You might learn something that would help you find convergence.

If you make a collection of hurtful clichés you use yourself, you'll use them less often — if you have half a brain, that is. Er, uh, I mean, collecting them makes you more aware of them, and if you're more aware, you're less likely to use them. Sorry about that.  Next in this series  Top    Next Issue

Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!

We sometimes use clichés as a means of achieving indirectness; indeed, that's one reason why phrases become clichés. For more on indirectness see "The True Costs of Indirectness," Point Lookout for November 29, 2006.

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Forthcoming issues of Point Lookout

Coming December 12: Effects of Shared Information Bias: II

Shared information bias is widely believed to lead to bad decisions. But over time, it can erode a group's ability to assess reality accurately. That can lead to a widening gap between reality and the group's perceptions of reality. Available here and by RSS on December 12.

And on December 19: Embarrassment, Shame, and Guilt at Work: Creation

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