
A gray wolf. Most gray wolves are affiliated with a pack, which patrols and maintains a marked territory, defending it from neighboring packs and unaffiliated wolves. To a pack, territory means food and den sites — in short, survival. Territory violations by members of neighboring packs and unaffiliated animals are seen as threats to survival, and often result in fights to the death. This mechanism helps ensure a healthy balance between predator and prey populations. More about the gray wolf from the Wisconsin Department of natural Resources.
In the workplace, animosity can serve a similar function. When a particular organization becomes too crowded with people of similar ambitions, contention can result in displacement of some to other organizations. Although animosity can serve such a constructive role, the price in terms of lost productivity and depressed morale can be very high. Unlike the gray wolf, humans are capable of devising alternative mechanisms perhaps better suited to distributing talent. Photo by Gary Kramer courtesy U.S. Fish and Wildlife Service.
The causes of animosity between two people might be outside the awareness of bystanders, or even outside the awareness of either party or both. But animosity usually has roots somewhere. One common explanation for animosity between two people — overused, I believe — is a "personality clash."
But animosity can arise from other sources. For example, it can be structural, arising when the people involved represent groups that are in a state of toxic conflict. And animosity can be a tactic — created by one or both parties, who might use animosity to achieve an undisclosed goal.
When animosity is a tactic, addressing it as anything else probably won't work. Here's a little catalog of animosity patterns I've seen people use. It might help you recognize when animosity is a tactic.
- The indirect target
- Sometimes the actual target of the operator isn't obvious. For example, if the actual target is a team lead, and the operator hopes to displace the team lead, the operator might target someone else to create dissension, providing evidence that the team lead is ineffective. This tactic works better when the dissension created doesn't involve the team lead directly.
- Feet of clay
- Disrupting a team's social structure can be one route to becoming a dominant figure on a team. The disrupter gradually antagonizes the current dominant figure, intending to force what appear to be unforced errors. Flustered, dominant figures under such attack might commit blunders serious enough to compromise their positions, and the displacement is then complete. This approach is more effective when the current dominant figure champions noble, higher ideals.
- Intimidation
- Some believe that all their relationships must be pleasant and cheerful. Their willingness to bend is what many would term "beyond reasonable" or even "self-destructive." They're easy targets for those who use animosity as a tactic. By creating tension in the relationship, the operator can use it for all manner of workplace favors, such as freeing up assignments or obtaining political support for their endeavors.
- Discrediting the competition
- Some operators When animosity is a tactic,
addressing it as anything
else probably won't workuse animosity to discredit potential competitors. By creating difficulty between the competitor and those around him or her, they create the impression that the competitor is difficult to work with. This approach is more effective if the operator is especially productive and ingratiating to the shared superior. In some cases, the operator actually becomes the superior's close confidant.
One more pattern of animosity is particularly troubling. It could be called "Just for kicks." There are those who derive satisfaction or comfort from animosity in the atmosphere. Perhaps they're unaware of what they're doing, but that matters little to those around them. If you find someone like this in your world, it's probably best to show him or her the way out, or find a way out for yourself. Top
Next Issue
Are you fed up with tense, explosive meetings? Are you or a colleague the target of a bully? Destructive conflict can ruin organizations. But if we believe that all conflict is destructive, and that we can somehow eliminate conflict, or that conflict is an enemy of productivity, then we're in conflict with Conflict itself. Read 101 Tips for Managing Conflict to learn how to make peace with conflict and make it an organizational asset. Order Now!
Your comments are welcome
Would you like to see your comments posted here? rbrentSgXnAlNVWlhxNIJner@ChacAtZoEYrrmofzZnjPoCanyon.comSend me your comments by email, or by Web form.About Point Lookout
Thank you for reading this article. I hope you enjoyed it and
found it useful, and that you'll consider recommending it to a friend.
This article in its entirety was written by a human being. No machine intelligence was involved in any way.
Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
Related articles
More articles on Conflict Management:
Corrosive Buts
- When we discuss what we care deeply about, and when we differ, the word "but" can lead us
into destructive conflict. Such a little word, yet so corrosive. Why? What can we do instead?
Creating Toxic Conflict: I
- Many managers seem to operate as if their primary goal is to create toxic conflict among their subordinates.
Here's a collection of methods for sowing toxic conflict that can help bad managers become worse managers.
Clearing Conflict Fog
- At times, groups can become so embroiled in destructive conflict that conventional conflict resolution
becomes ineffective. How does this happen? What can we do about it?
Overt Belligerence in Meetings
- Some meetings lose their way in vain attempts to mollify a belligerent participant who simply will not
be mollified. Here's one scenario that fits this pattern.
Conversation Irritants: I
- Conversations at work can be frustrating even when everyone tries to be polite, clear, and unambiguous.
But some people actually try to be nasty, unclear, and ambiguous. Here's Part I of a small collection
of their techniques.
See also Conflict Management and Conflict Management for more related articles.
Forthcoming issues of Point Lookout
Coming April 2: Mitigating the Trauma of Being Laid Off
- Trauma is an emotional response to horrible events — accidents, crimes, disasters, physical abuse, emotional abuse, gross injustices — and layoffs. Layoff trauma is real. Employers know how to execute layoffs with compassion, but some act out of cruelty. Know how to defend yourself. Available here and by RSS on April 2.
And on April 9: Defining Workplace Bullying
- When we set out to control the incidence of workplace bullying, problem number one is defining bullying behavior. We know much more about bullying in children than we do about adult bullying, and more about adult bullying than we know about workplace bullying. Available here and by RSS on April 9.
Coaching services
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrentSgXnAlNVWlhxNIJner@ChacAtZoEYrrmofzZnjPoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, )
- Get 2003-4 in Why Dogs Wag (PDF, )
- Get 2005-6 in Loopy Things We Do (PDF, )
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
- Get 2009-10 in The Questions Not Asked (PDF, )
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500-1000 words in your inbox in one hour. License any article from this Web site. More info
Follow Rick





Recommend this issue to a friend
Send an email message to a friend
rbrentSgXnAlNVWlhxNIJner@ChacAtZoEYrrmofzZnjPoCanyon.comSend a message to Rick
A Tip A Day feed
Point Lookout weekly feed

