Have you ever encountered a pumper at work? Someone who seems overly inquisitive about matters political, but never seems to offer any information of value in return? Your answers never satisfy, and questions come one after the other: "What did you think of how they let Grant go? Who's next? Heard anything about the reorg?" It never ends.
Most of us consider pumpers to be pests. Some of them are just that, and nothing more. But sometimes, the matter is more serious. Pumpers can be politically dangerous.
Some pumpers are engaged in the dark side of workplace politics, either enthusiastically, or with naiveté or ignorance, or out of fear or extortion. When one of these pumpers targets you, the problem isn't finding the best response — it's finding the least bad response.
If you sense that you're being pumped, you might consider asking about it directly, if you feel safe enough to ask. Usually, though, a pumper's intentions are clear, and openness isn't really an option. What then?
Sophisticated pumpers first prime the pump. They offer information, usually unbidden, to gain trust. The less sophisticated offer no prepayment. They're easier to identify, but still potentially dangerous.
Stonewalling isn't an option. Stonewalling a pumper who's acting on behalf of someone with organizational power over you marks you as a noncooperator, or even part of the opposition. Offering something is better than offering nothing.
Cooperating enthusiastically is also unwise. If you provide useful information, you might be one of the only sources for it. If the pumper is concealing his or her client, which could indicate lack of trust, trusting the pumper is risky. If you're in, you want to be all the way in, and if you aren't trusted, you aren't in. That's why providing rare information could be risky, especially if the pumper's client considers what you provided to be harmful.
Most of us consider pumpers to
be little more than pests, but
pumpers can be politically dangerousA middle course is probably less risky. In utmost confidence, of course, offer information that many people have. That way it can't be traced to you as the sole or likely source. Ideally, you convey information that the pumper already has confirmed. Although it's of no value to the pumper, it establishes you as a reliable if naïve cooperator who believes that the information is valuable. True pumpers won't tell you that what you've told them is worthless, because they don't want to reveal that they already know it. They'll express gratitude, assuring you that your confidence will be respected. After a few incidents like this, the pumper will probably stop pumping you, because you will have demonstrated that you're fairly harmless, and not valuable as a resource.
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More articles on Workplace Politics:
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break rules get fired or disciplined. When is rule breaking a useful tactic?
- Power, Authority, and Influence: A Systems View
- Power, Authority, and Influence are often understood as personal attributes. To fully grasp how they
function in organizations, we must adopt a systems view.
- On Snitching at Work: I
- Some people have difficulty determining the propriety of reporting violations to authorities at work.
Proper or not, reporting violations can be simultaneously both risky and necessary.
- Cultural Indicators of Political Risk
- Because of fire risk, hiking in dry forests during dry seasons can be dangerous. In the forest, we stay
safe from fire if we attend to the indicators of fire risk. In the workplace, do you know the indicators
of political risk?
- I Don't Understand: II
- Unclear, incomplete, or ambiguous statements are problematic, in part, because we need to seek clarification.
How can we do that without seeming to be hostile, threatening, or disrespectful?
Forthcoming issues of Point Lookout
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- And on December 20: Contrary Indicators of Psychological Safety: II
- When we begin using new tools or processes, we make mistakes. Practice is the cure, but practice can be scary if the grace period for early mistakes is too short. For teams adopting new methods, psychological safety is a fundamental component of success. Available here and by RSS on December 20.
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Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.