Workplace bullies select targets carefully, focusing on those who can't or won't fight back, because bullies fear counterattacks. If you've been targeted, the bully probably believes you won't fight back, and, paradoxically, that's the key to successful confrontation. Here is Part II of our series on confronting the workplace bully, including six tips for managing an effective confrontation. See "Confronting the Workplace Bully: I," Point Lookout for February 3, 2010, for more.
- Have a clear objective
- You probably can't "fix" or instruct or improve the bully, because you haven't been asked to. But you can force the bully to find another target, or at least, cease targeting you. That is a clear, achievable objective.
- It can't be achieved in one dramatic incident. Prepare for a campaign — a series of small face-offs.
- Rely on strategic surprise
- As you begin formulating a campaign, you'll feel an urge to counterattack immediately in small ways. Resist the urge. Bullies sense these changes. If you counterattack before you're really ready, the bully can prepare for whatever you finally decide to do.
- Strategic surprise is a significant advantage. Maintain the posture of a helpless target until you can suddenly apply overwhelming force. See "Biological Mimicry and Workplace Bullying," Point Lookout for March 31, 2010, for more.
- Most workplace bullying is psychological, not physical
- While physical bullying does occur, most workplace bullying is psychological, consisting of rumors, lies, shunning, innuendo, exclusion, humiliation, shouting, insults, and more. Avoid physical confrontation, because criminal charges are likely.
- Tactics for effective counterattacks depend on the tactics of the bully. Choose an approach at which you're more skilled — or can become more skilled — than the bully is.
- In private, initiate; in public, respond
- In each As you begin formulating a
campaign of counterattack,
you'll feel an urge to counter-
attack immediately in small
ways. Resist the urge.confrontation incident, choose between initiating and responding. In private, initiating the confrontation is a powerful display of confidence and courage. Without witnesses, you have more tactical freedom. In public, wait to be attacked, and respond powerfully.
- If you counterattack in public without provocation, you might seem yourself to be a bully. Provocation by the bully is essential to success in public counterattacks.
- Choose a favorable setting
- Choose the setting for counterattacks carefully. The most favorable setting is either private or one in which most onlookers are hostile to the bully.
- Don't expect open demonstrations of support, because bullies make such demonstrations risky for your supporters. All you need is a few witnesses who are willing to say that the bully provoked you, and that you acted reasonably.
- In attack, be cool
- Screaming, tears, and other expressions of emotion reduce your chances of success. A cool, deliberative posture says, "I enjoy making trouble for you, because you've made so much trouble for me." It shows that you can carry out your plan for as long as necessary.
- The goal of counterattack is to demonstrate that bullying you will be an expensive, painful affair. Coolness emphasizes and supports that message.
Are you being targeted by a workplace bully? Do you know what to do to end the bullying? Workplace bullying is so widespread that a 2014 survey indicated that 27% of
American workers have experienced bullying firsthand, that 21% have witnessed it, and that 72% are aware that bullying happens. Yet, there are few laws to protect workers from bullies, and bullying is not a crime in most jurisdictions. 101 Tips for Targets of Workplace Bullies is filled with the insights targets of bullying need to find a way to survive, and then to finally end the bullying. Also available at Apple's iTunes store! Just USD 9.99. Order Now!
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More articles on Workplace Bullying:
- Some Truths About Lies: II
- Knowing when someone else is lying doesn't make you a more ethical person, but it sure can be an advantage
if you want to stay out of trouble. Here's Part II of a catalog of techniques misleaders use.
- Covert Bullying
- The workplace bully is a tragically familiar figure to many. Bullying is costly to organizations, and
painful to everyone within them — especially targets. But the situation is worse than many realize,
because much bullying is covert. Here are some of the methods of covert bullies.
- On Being the Canary
- Nobody else seems to be concerned about what's going on. You are. Should you raise the issue? What are
the risks? What are the risks of not raising the issue?
- The Paradox of Structure and Workplace Bullying
- Structures of all kinds — organizations, domains of knowledge, cities, whatever — are both
enabling and limiting. To gain more of the benefits of structure, while avoiding their limits, it helps
to understand this paradox and learn to recognize its effects.
- So You Want the Bullying to End: II
- If you're the target of a workplace bully, ending the bullying can be an elusive goal. Here are some
guidelines for tactics to bring it to a close.
Forthcoming issues of Point Lookout
- Coming December 12: Effects of Shared Information Bias: II
- Shared information bias is widely believed to lead to bad decisions. But over time, it can erode a group's ability to assess reality accurately. That can lead to a widening gap between reality and the group's perceptions of reality. Available here and by RSS on December 12.
- And on December 19: Embarrassment, Shame, and Guilt at Work: Creation
- Three feelings are often confused with each other: embarrassment, shame, and guilt. To understand how to cope with these feelings, begin by understanding what different kinds of situations we use when we create these feelings. Available here and by RSS on December 19.
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- The Power Affect: How We Express Our Personal Power
- Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.