Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 11, Issue 11;   March 16, 2011: Personnel-Sensitive Risks: II

Personnel-Sensitive Risks: II

by

Personnel-sensitive risks are risks that are difficult to discuss openly. Open discussion could infringe on someone's privacy, or lead to hurt feelings, or to toxic politics or toxic conflict. If we can't discuss them openly, how can we deal with them?
Harry Stonecipher, former CEO of The Boeing Company

Harry Stonecipher, former CEO of The Boeing Company. Mr. Stonecipher, who had been recalled from retirement in 2003 to repair Boeing's image following a string of procurement scandals at the company, was asked to resign in 2005 following revelations of a love affair with a female executive. Ironically, Mr. Stonecipher had been viewed as "the fixer," and had presided over adoption of a new code of conduct for Boeing employees.

It's difficult to know for certain whether a situation like Mr. Stonecipher's might have been managed more effectively if more robust confidentiality-preserving procedures had been in place. But one can easily imagine similar situations that are allowed to persist much longer than they would have if such procedures were in place. Photo courtesy ChinaDaily.com.

A few weeks ago, we explored managing risks arising from situations of a delicate nature that cannot be widely disclosed within the enterprise. Because the conventional risk management apparatus — plans, meetings, publication, review and approval — is likely to lead to inappropriate disclosure of sensitive personal information, either such risks are not managed properly, or sensitive personal information is disclosed inappropriately or even illegally.

Let's examine what we would need to do to manage these risks while maintaining an appropriate level of confidentiality.

Confidentiality infrastructure
Whatever infrastructure we deploy must be capable of maintaining the confidentiality of sensitive personal information. It's likely that we need a tiered structure for access to personnel-sensitive risk management information. When designing or modifying procedures for managing personnel-sensitive risks, experts in management, security, risk management, and human resources must be involved.
Multi-part risk plans
Because some parts of a given risk plan could contain sensitive information, those parts might have to be separated and have controlled access. The number of controlled-access components of a risk plan could depend on the individuals who present personnel-sensitive risks. For instance, in a need-to-know based system, if risks associated with two people are involved and they have different supervisors, we might need independently confidential risk plan components for the two personnel-sensitive risks.
Access for project managers and sponsors
For a given project, the project manager and sponsor must have full access to risk management artifacts. To develop and manage their risk plan, they might need access to personnel-sensitive information not normally available to them. This could require adjustment of existing policies.
Confidential risk reviews for personnel-sensitive risks
Currently, It's likely that we need a tiered
structure for controlled access
to personnel-sensitive risk
management information
risk plan review is usually conducted without regard to personnel confidentiality. That process can continue for the enterprise-public portions of risk plans, but the personnel-sensitive components must be reviewed in a confidential manner.
Confidential budgeting and resource allocation
Components of project budgets and resource allocation plans intended to cover personnel-sensitive risks can remain enterprise-public, but the documents justifying these budgets and allocations are likely to be confidential and have controlled access, in parallel with the risk plans that drive them.
Training
Since the people involved in these procedures include some who are unfamiliar with procedures for maintaining confidentiality of personnel matters, training in personnel confidentiality is probably required. And since many of those already familiar with personnel matters are probably unfamiliar with the ways of risk management, they might also require some training.

Because the set of people with access to a given controlled-access document or decision can vary with the content of the document or decision, the requirement for confidentiality of some risk plan components can become cumbersome. But the alternatives — either noncompliance with regulations or poor risk management or both — is worse.  Personnel-Sensitive Risks: I First issue in this series  Go to top Top  Next issue: Indicators of Lock-In: I  Next Issue

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Related articles

More articles on Ethics at Work:

Shaking an orange treeWhen You Aren't Supposed to Say: III
Most of us have information that's "company confidential," or even more sensitive than that. Sometimes people who want to know what we know try to suspend our ability to think critically. Here are some of their techniques.
A Julius Caesar coinOn Organizational Coups d'Etat
If your boss is truly incompetent, or maybe even evil, organizing a coup d'etat might have crossed your mind. In most cases, it's wise to let it cross on through, all the way. Think of alternative ways out.
Representative Sam Graves, Republican of MissouriOn the Appearance of Impropriety
Avoiding the appearance of impropriety is a frequent basis of business decisions. What does this mean, what are the consequences of such avoiding, and when is it an appropriate choice?
The interior of an Apple store, location unknownPersonnel-Sensitive Risks: I
Some risks and the plans for managing them are personnel-sensitive in the sense that disclosure can harm the enterprise or its people. Since most risk management plans are available to a broad internal audience, personnel-sensitive risks cannot be managed in the customary way. Why not?
The Costanza MatrixThe Costanza Matrix
The Seinfeld character "George Costanza" is famous for having said, "It's not a lie if you believe it." What if you don't believe it and it's true? Some musings.

See also Ethics at Work and Project Management for more related articles.

Forthcoming issues of Point Lookout

A close-up view of a chipseal road surfaceComing July 3: Additive bias…or Not: II
Additive bias is a cognitive bias that many believe contributes to bloat of commercial products. When we change products to make them more capable, additive bias might not play a role, because economic considerations sometimes favor additive approaches. Available here and by RSS on July 3.
The standard conception of delegationAnd on July 10: On Delegating Accountability: I
As the saying goes, "You can't delegate your own accountability." Despite wide knowledge of this aphorism, people try it from time to time, especially when overcome by the temptation of a high-risk decision. What can you delegate, and how can you do it? Available here and by RSS on July 10.

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