Creating distrust in oneself is easy — tell a few lies, originate a few nasty rumors, dishonor your commitments, and then get caught at it. But creating distrust in others — and getting away with it — takes real talent, because the obvious ploys often backfire. For instance, telling a lie about someone else might work for a while, but people might someday learn the truth, and when they do, they often realize where the lie came from.
To give people reasons to distrust someone else, and get away with it, you must be in the right place, with the right set of tools, and use a little bit of cleverness.
This essay isn't intended as a handbook for the ruthless, but it's written that way for clarity. I hope that when you sense yourself beginning to distrust someone, you'll suspend judgment until after you determine whether anyone is using any of these techniques, or anything similar. With that cautionary note, here are some methods for creating distrust of someone else. We'll call the target Tom.
- Withhold all good news
- Repeating any good news about Tom, his accomplishments, or his abilities undermines your goal. Never give your target anything of value for free.
- Raise questions
- Although questions aren't actually accusations, and therefore need no evidence, they can nevertheless have the effect of accusations. At every opportunity, raise questions about Tom's talents, his situation, his past, his intentions, or his prospects. If opportunities to raise questions don't arise, create some.
- Elevate competitors
- If any others can do what Tom can do, extol their capabilities. Elevating potential substitutes makes people comfortable with Tom's eventual disappearance or exclusion. Tom becomes less important.
- Characterize past events
- Minimize Tom's past accomplishments by re-interpreting or inventing history. The elements of the past most suitable for this purpose are those that reside mostly in people's memories, with a minimum of factual evidence to contradict your assertions.
- Exploit repetition
- Repeat your Although questions aren't actually
accusations, and therefore need no
evidence, they can nevertheless
have the effect of accusationsquestions about Tom, your assertions about his past, and your praise for his competitors at every opportunity. People need frequent reminding and re-enforcement before they can truly internalize your misrepresentations. - Craft a memorable slur
- Build a tight connection between the idea of Tom and reasons for distrusting him. A crisp, short slur that captures one or more of Tom's supposed negative attributes makes your campaign "sticky."
- Elevate the tempo
- Rapid execution of multiple techniques tends to overload Tom's ability to respond with defensive tactics. High tempo also saturates the audience's ability to process your charges and Tom's defenses. After all, everyone does have other things to do.
Most important, limit the effectiveness of Tom's defenses by refuting them in advance. Accuse him of harboring ill will towards you, and characterize his responses as evidence of his vengefulness and defensiveness. That should finish him off. Trust me. Top Next Issue
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See "When Over-Delivering Makes Trouble," Point Lookout for December 5, 2012, for an additional behavior that erodes trust.
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Related articles
More articles on Workplace Politics:
- Telephonic Deceptions: I
- People have been deceiving each other at work since the invention of work. Nowadays, with telephones
ever-present, telephonic deceptions are becoming more creative. Here's Part I of a handy guide for telephonic
self-defense.
- Staying in Abilene
- A "Trip to Abilene," identified by Jerry Harvey, is a group decision to undertake an effort
that no group members believe in. Extending the concept slightly, "Staying in Abilene" happens
when groups fail even to consider changing something that everyone would agree needs changing.
- Workplace Anti-Patterns
- We find patterns of counter-effective behavior — anti-patterns — in every part of life,
including the workplace. Why? What are their features?
- Commenting on the Work of Others
- Commenting on the work of others risks damaging relationships. It can make future collaboration more
difficult. To be safe when commenting about others' work, know the basic principles that distinguish
appropriate and inappropriate comments.
- Briefing Uphill
- Briefing small groups is a common occurrence for members of most organizations. Briefing executives
is one of the more challenging forms of such exercises. Here are 14 guidelines for briefing uphill successfully.
See also Workplace Politics and Workplace Politics for more related articles.
Forthcoming issues of Point Lookout
- Coming December 11: White Water Rafting as a Metaphor for Group Development
- Tuckman's model of small group development, best known as "Forming-Storming-Norming-Performing," applies better to development of some groups than to others. We can use a metaphor to explore how the model applies to Storming in task-oriented work groups. Available here and by RSS on December 11.
- And on December 18: Subgrouping and Conway's Law
- When task-oriented work groups address complex tasks, they might form subgroups to address subtasks. The structure of the subgroups and the order in which they form depend on the structure of the group's task and the sequencing of the subtasks. Available here and by RSS on December 18.
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Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.
- Wikipedia has a nice article with a list of additional resources
- Some public libraries offer collections. Here's an example from Saskatoon.
- Check my own links collection
- LinkedIn's Office Politics discussion group