Not Really Part of the Team: II

Withholding our energy, what we know, or even what we guess might be true, can hurt our teams when they face difficult situations. Unless team members feel safe enough to take reasonable risks, they limit their contributions to such an extent that team performance can suffer. Here's Part II of our little catalog of factors that can cause team members to hang back. Read Part I for more.

Bully targets

Some team members bully others, who then withdraw to find safety. They don't speak at meetings unless required to. They volunteer neither effort, nor opinion, nor information. They might be motivated, in part, by bitterness or anger, but the initial motivation is fear, which usually remains central. If bullying occurs in meetings, the team lead bears some responsibility, but if the bullying occurs elsewhere, the team might be unaware of it.

Indirect bully targets

Some people, aware of bullying by one or more team members, aren't targets themselves. Intimidated into near-silence, they seek safety by hanging back, depriving the team of their contributions. Their withholding seems mysterious, because there are no direct interactions that could explain it.

Clique excludees

Some teams harbor cliques whose relationships are much stronger than their relationships with other team members. Even when the clique intends no malice, others can feel excluded. Over time, perceived exclusionary incidents can cause excludees to "check out." They cease trying to gain acceptance, because previous efforts have produced such small returns. Clique members then might feel judged, and might begin to actively exclude the excludees. Enmity can develop from nothing.

Airdropped team leads

The airdropped team lead (ADTL) arrived when the previous team lead left unexpectedly. Unhappy about the assignment, the ADTL sometimes knows (or cares) little about the task or the team's status, which can prevent the ADTL from anticipating difficulties, or resolving existing difficulties. Viewing their assignments as dues to be paid, ADTLs accept them believing that "stepping up" will help their careers. ADTLs sometimes set unachievable goals for their teams, either out of repressed anger, out of ignorance, or to prove their own worth.

Replacements

Some team members Some team members bully
others, who then withdraw
to find safetyare replacements for those reassigned following a "staff raid" by another team. Replacements are sometimes less capable than the people they replace. When they and the rest of the team know or believe that, replacements can feel unwanted and "less than." Unless replacements feel respected, they can withdraw into themselves, thinking that by just doing their jobs they can get through this assignment and someday find one that comes with some respect.

With so many alternative explanations to consider, it's remarkable how often — and how quickly — people decide that the person who hangs back is the only one making the bad choice. First in this series   Top    Next Issue

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And on October 12: Downscoping Under Pressure: II

We sometimes "downscope" projects to bring them back on budget and schedule when they're headed for overruns. Downscoping doesn't always work. Cognitive biases like the sunk cost effect and confirmation bias can distort decisions about how to downscope. Available here and by RSS on October 12.

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