
J. R. R. Tolkien (1892-1973) at age 24 in army uniform. Photograph taken in 1916. Tolkien was best known as the author of The Hobbit, The Lord of the Rings, and The Silmarillion. Frodo, Bilbo, and Gandalf are characters (variously) from The Hobbit and The Lord of the Rings. Photo courtesy Wikipedia.
A skip-level interview is a dialog, usually private, between an employee and the employee's supervisor's supervisor. Skip-level interviews can be initiated either by superiors or subordinates. When they're used properly, they provide benefits to all concerned. For example, when a subordinate is troubled by the policies or behavior of the subordinate's supervisor, a conversation with the supervisor's supervisor enables the subordinate to register concerns and seek corrective action if appropriate. Alternatively, when supervisors want a more complete and unfiltered view of the operations of groups within their areas of responsibility, conversations with subordinates of their direct subordinates can provide them with a fresh perspective.
Nevertheless, with these benefits come hazards. Some risks apply to skip-level interviews initiated by supervisors, and others apply to skip-level interviews initiated by subordinates. Here's a short catalog of some of the risks associated with supervisor-initiated skip-level interviews. In what follows, the subordinate is Frodo, Frodo's supervisor is Bilbo, and Bilbo's supervisor is Gandalf.
- Fishing expeditions
- Some supervisors use skip-level interviews to gather information they intend to use in termination proceedings against their direct subordinates. For example, if Gandalf suspects that Bilbo isn't actually present during periods when Bilbo is expected to be at work, Gandalf might interview Frodo and ask a series of questions intended to determine whether Bilbo's work hours have been in line with Gandalf's expectations.
- If Frodo feels free to talk about whatever comes to mind, the interview can be valuable. But if Gandalf seems interested in anything in particular, Frodo will sense it, which puts at risk Bilbo's effectiveness as a supervisor. Whatever agenda Gandalf has, Frodo might detect it, Some supervisors use skip-level
interviews to gather information
they intend to use in
termination proceedingseven if Gandalf words his questions cleverly. Indeed, even if Gandalf asks no questions, but merely steers the interview toward the topics he wants to cover, Frodo might detect Gandalf's agenda. Skip-level interviews must therefore be agenda-free. Gandalfs everywhere would do well to listen, rather than speak. Supervisors who bring agendas to skip-level interviews are likely to exacerbate any problems that already exist, at best. Worse, they might create problems where none existed. - If Gandalf habitually brings agendas to skip-level interviews, Bilbo has few options for defending himself. He can brief his subordinates about skip-level interviews in general, and about the dangers of prior agendas. He can warn his subordinates that if they detect Gandalf's agenda, and decline on principle to supply information that supports it, they might be at risk themselves. On the other hand, they cannot get much protection for themselves by offering flimsy, false, or dubious support for Gandalf's agenda. Their safest option is to earnestly try to support Gandalf's agenda, but to offer only information they know to be factual from first-hand, concrete evidence. If Bilbo has earned the loyalty of his subordinates, they will likely be grateful for this advice.
We'll continue this exploration next time. Next in this series Top
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Related articles
More articles on Devious Political Tactics:
Some Hazards of Skip-Level Interviews: III
- Skip-level interviews — dialogs between a subordinate and the subordinate's supervisor's supervisor
— can be hazardous. Here's Part III of a little catalog of the hazards, emphasizing subordinate-initiated
skip-level interviews.
Is It Arrogance or Confidence?
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is the difference between them?
Career Opportunity or Career Trap: I
- When we're presented with an opportunity that seems too good to be true, as the saying goes, it probably
is. Although it's easy to decline free vacations, declining career opportunities is another matter.
Here's a look at indicators that a career opportunity might be a career trap.
On Gratuitous Harshness
- Rejecting with gratuitous harshness the contributions of others can be an expensive pattern to tolerate
— or to indulge. Understanding how the costs arise and what factors exacerbate them is the first
step to controlling the pattern.
Obscuring Ignorance
- Some people are uncomfortable revealing that they have limited understanding of topics related to the
issues at hand. They can't allow themselves to ask, "Pardon me, what does X mean?" Here are
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See also Devious Political Tactics and Workplace Politics for more related articles.
Forthcoming issues of Point Lookout
Coming February 1: The Big Power of Little Words
- Big, fancy words, like commensurate or obfuscation, tend to be more noticed than the little everyday words, like yet or best. That might be why the little words can be so much more powerful, steering conversations where their users want them to go. Available here and by RSS on February 1.
And on February 8: Kerfuffles That Seem Like Something More
- Much of what we regard as political conflict is a series of squabbles commonly called kerfuffles. They captivate us while they're underway, but after a month or two they're forgotten. Why do they happen? Why do they persist? Available here and by RSS on February 8.
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