A skip-level interview is a dialog, usually private, between an employee and the employee's supervisor's supervisor. Skip-level interviews can be initiated either by superiors or subordinates. When they're used properly, they provide benefits to all concerned. For example, when a subordinate is troubled by the policies or behavior of the subordinate's supervisor, a conversation with the supervisor's supervisor enables the subordinate to register concerns and seek corrective action if appropriate. Alternatively, when supervisors want a more complete and unfiltered view of the operations of groups within their areas of responsibility, conversations with subordinates of their direct subordinates can provide them with a fresh perspective.
Nevertheless, with these benefits come hazards. Some risks apply to skip-level interviews initiated by supervisors, and others apply to skip-level interviews initiated by subordinates. Here's a short catalog of some of the risks associated with supervisor-initiated skip-level interviews. In what follows, the subordinate is Frodo, Frodo's supervisor is Bilbo, and Bilbo's supervisor is Gandalf.
- Fishing expeditions
- Some supervisors use skip-level interviews to gather information they intend to use in termination proceedings against their direct subordinates. For example, if Gandalf suspects that Bilbo isn't actually present during periods when Bilbo is expected to be at work, Gandalf might interview Frodo and ask a series of questions intended to determine whether Bilbo's work hours have been in line with Gandalf's expectations.
- If Frodo feels free to talk about whatever comes to mind, the interview can be valuable. But if Gandalf seems interested in anything in particular, Frodo will sense it, which puts at risk Bilbo's effectiveness as a supervisor. Whatever agenda Gandalf has, Frodo might detect it, Some supervisors use skip-level
interviews to gather information
they intend to use in
termination proceedingseven if Gandalf words his questions cleverly. Indeed, even if Gandalf asks no questions, but merely steers the interview toward the topics he wants to cover, Frodo might detect Gandalf's agenda. Skip-level interviews must therefore be agenda-free. Gandalfs everywhere would do well to listen, rather than speak. Supervisors who bring agendas to skip-level interviews are likely to exacerbate any problems that already exist, at best. Worse, they might create problems where none existed.
- If Gandalf habitually brings agendas to skip-level interviews, Bilbo has few options for defending himself. He can brief his subordinates about skip-level interviews in general, and about the dangers of prior agendas. He can warn his subordinates that if they detect Gandalf's agenda, and decline on principle to supply information that supports it, they might be at risk themselves. On the other hand, they cannot get much protection for themselves by offering flimsy, false, or dubious support for Gandalf's agenda. Their safest option is to earnestly try to support Gandalf's agenda, but to offer only information they know to be factual from first-hand, concrete evidence. If Bilbo has earned the loyalty of his subordinates, they will likely be grateful for this advice.
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More articles on Devious Political Tactics:
- Devious Political Tactics: Divide and Conquer, Part I
- While most leaders try to achieve organizational unity, some do use divisive tactics to maintain control,
or to elevate performance by fostering competition. Understanding the risks of these tactics can motivate
you to find another way.
- Devious Political Tactics: A Field Manual
- Some practitioners of workplace politics use an assortment of devious tactics to accomplish their ends.
Since most of us operate in a fairly straightforward manner, the devious among us gain unfair advantage.
Here are some of their techniques, and some suggestions for effective responses.
- Active Deceptions at Work
- Among the vast family of workplace deceptions, those that involve presenting fiction as reality are
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of this type, but there are others, and some are fiendishly clever.
- Ten Approaches to Managing Project Risks: II
- Managing risk entails coping with unwanted events that might or might not happen, and which can be costly
if they do happen. Here's Part II of our exploration of coping strategies for unwanted events.
- Pushing the "Stupid" Button
- Some people know exactly how to lead others to feel ignorant or unintelligent. Here's a little catalog
of tactics to watch for.
Forthcoming issues of Point Lookout
- Coming July 25: Exploiting Functional Fixedness: II
- A cognitive bias called functional fixedness causes difficulty in recognizing new uses for familiar things. It also makes for difficulty in recognizing devious uses of everyday behaviors. Here's Part II of a catalog of deviousness based on functional fixedness. Available here and by RSS on July 25.
- And on August 1: Strategies of Verbal Abusers
- Verbal abuse at work has special properties, because it takes place in an environment in which verbal abuse is supposedly proscribed. Yet verbal abuse does happen at work. Here are three strategies abusers rely on to avoid disciplinary action. Available here and by RSS on August 1.
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- The Power Affect: How We Express Our Personal Power
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