Teams enable us to do things we could never accomplish working individually — or if we could accomplish them, they would just take too long to be worth doing. For that reason alone, we need teams. But working in teams carries with it risks that arise much more often than when we work as individuals. Here's a short catalog of these risks.
- Runaway damage risk
- The power of teamwork amplifies not only the team's ability to do good, but also its ability to do damage. When we produce wrong-headed output for whatever reason, we must undo the damage we do. But before recognizing what happened, a team can do much more damage than an individual can.
- Interpersonal conflict risk
- When there are interpersonal problems in teams, everyone's productivity can be degraded. And the conflict might be unrelated to the work at hand. It can be a residual effect of a previous effort, or it can arise from something as unrelated to the work as unfounded rumors of changes in office assignments.
- Decision-making risk
- The word team means different things to different people. For example, with respect to decision processes, some of us believe that team means that each person's opinion is of equal weight. Others are searching only for work to do, and will do that work without question. Teams must define their decision processes for corresponding classes of situations. If they don't, each member will assume that their preferred decision process is in force. That difference in expectations can lead to interpersonal conflict. See "Decisions, Decisions: I," Point Lookout for November 17, 2004, for a summary of common decision processes.
- Coordination risk
- Teamwork is inherently parallel. The working members of the team assume that the parts they're working on will fit with the parts other people are working on. If a problem develops, and one of the parts has to be revised, some of the work already completed might have to be done again. This possibility is much less likely when a single person does all the work, because that person is presumably aware of all that has been done or will be done. Coordination risk is highest when interpersonal communication is the least effective, or when uncertainty is greatest.
- Wariness risk
- Inherent in The power of teamwork amplifies
not only the team's ability to do
good, but also its ability to do damageparallelism is the need to trust that teammates working on other elements are honoring their commitments. That is, we give our all to one portion of the work, trusting teammates to do the same with theirs. If trust is absent, and people become wary, they devote some of their efforts to protecting themselves from blame. That is what makes wariness so expensive.
- Intra-task deadlock risk
- Within the team's task, deadlock occurs when some members of the team are waiting for the output of one or more of the rest of the team. The whole thing can lock up if a dependency loop develops. If a subtask is late because of unanticipated difficulty or lost workdays, the rest of the team can become stuck.
Projects never go quite as planned. We expect that, but we don't expect disaster. How can we get better at spotting disaster when there's still time to prevent it? How to Spot a Troubled Project Before the Trouble Starts is filled with tips for executives, senior managers, managers of project managers, and sponsors of projects in project-oriented organizations. It helps readers learn the subtle cues that indicate that a project is at risk for wreckage in time to do something about it. It's an ebook, but it's about 15% larger than "Who Moved My Cheese?" Just . Order Now! .
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More articles on Project Management:
- Nine Project Management Fallacies: IV
- Some of what we "know" about managing projects just isn't so. Understanding these last three
of the nine fallacies of project management helps reduce risk and enhances your ability to complete
- Ground Level Sources of Scope Creep
- We usually think of scope creep as having been induced by managerial decisions. And most often, it probably
is. But most project team members — and others as well — can contribute to the problem.
- Managing Non-Content Risks: II
- When we manage risk, we usually focus on those risks most closely associated with the tasks at hand
— content risks. But there are other risks, to which we pay less attention. Many of these are
outside our awareness. Here's Part II of an exploration of these non-content risks, emphasizing those
that relate to organizational politics.
- Wishful Interpretation: II
- Wishful "thinking," as we call it, can arise in different ways. One source is the pattern
of choices we make when we interpret what we see, what we hear, or any other information we receive.
Here's Part II of an inventory of ways our preferences and wishes affect how we interpret the world.
- How to Get Out of Firefighting Mode: II
- We know we're in firefighting mode when a new urgent problem disrupts our work on another urgent problem,
and the new problem makes it impossible to use the solution we thought we had for some third problem
we were also working on. Here's Part II of a set of suggestions for getting out of firefighting mode.
Forthcoming issues of Point Lookout
- Coming December 13: Contrary Indicators of Psychological Safety: I
- To take the risks that learning and practicing new ways require, we all need a sense that trial-and-error approaches are safe. Organizations seeking to improve processes would do well to begin by assessing their level of psychological safety. Available here and by RSS on December 13.
- And on December 20: Contrary Indicators of Psychological Safety: II
- When we begin using new tools or processes, we make mistakes. Practice is the cure, but practice can be scary if the grace period for early mistakes is too short. For teams adopting new methods, psychological safety is a fundamental component of success. Available here and by RSS on December 20.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenogMhuqCxAnbfLvzbner@ChacigAthhhYwzZDgxshoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
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