
A member or members of a social group can be the targets of a tactic called social exclusion if another member or members of that group acts to exclude them from group activities in which the excluded persons would otherwise be invited to participate. This definition is overly broad for our purposes, because it includes such macro-societal processes as racial segregation and voter suppression. Our interest is much narrower; namely, social exclusion as it occurs in workgroups. Definitions vary, but some call this phenomenon workplace ostracism [Fiset 2017]; some call it workplace exclusion [Hitlan 2009]. Here's an example:
Geoff is new to the group, recently hired over Marie's openly expressed objections. He's expected to assume responsibility for a set of activities that Marie has been handling. Her effectiveness has been limited because of her oppressive workload, and because the activities in question really are outside her area of expertise, and even outside her area of interest. Nevertheless, ever since Geoff reported for work, Marie has been on a campaign of social exclusion. She doesn't invite Geoff to the meetings he needs to attend; she excludes him from email messages that announce or discuss matters that are important for Geoff to know; and she uses her control of access rights to the group's SharePoint sites to limit Geoff's ability to find information on his own.
It isn't difficult to add more detail to this scenario, of course, but you probably get the idea: Marie is using social exclusion to sabotage Geoff's job performance.
Bullies also use social exclusion, but they do so for very specific reasons. When bullies use social exclusion, they intend to inflict pain on the target by limiting the target's access to social support. And because targets of bullies can use social support to execute defensive or counter-offensive maneuvers, social exclusion also helps the bully by limiting the target's access to social support. But social exclusion in the bullying context isn't our focus here. Our focus is the use of social exclusion in political conflict; that is, its use in struggles for control or dominance, or as a means of imposing a particular decision on people who might otherwise reject that decision.
We can analyze this problem according to the number of Social exclusion can be
carried out on the basis of
the professional role of the target,
the organizational role of the target,
or personal attributes of the targetpeople involved. On the part of the users of social exclusion tactics, we can have either one individual or many; similarly on the part of those excluded, we can also have either one individual or many. The simplest problem is 1-by-1, mainly because of the reduced incidence of differences of opinion and levels of commitment on any one side. So let's consider the 1-by-1 case, exemplified above by Marie (the Excluder) and Geoff (the Excluded).
To execute social exclusion tactics, excluders usually rely on one or more of three factors — the professional role of the target, the organizational role of the target, and personal attributes of the target. Each kind of exclusion has its own characteristic set of results. Each kind suggests its own characteristic set of responses by the target. In this Part I, we explore the effects of excluding someone on the basis of professional role.
In what follows, the name "Marie" denotes someone using social exclusion in a 1-by-1 context. And the name "Geoff" denotes the person Marie is trying to exclude.
- Professional role of the target
- In situations in which the professional role of the target provides the principal motivation for Marie's use of social exclusion, she has advantages that enable her to conceal what she's doing. For example, she can be warm and cordial toward Geoff in public settings, to convey the impression that she is supportive and respectful. And she can exclude Geoff from meetings or conversations when his role threatens her most, including him only when she has little to lose by his presence. For instance, if Geoff represents the Marketing function for the Marigold product, Marie can include him in meetings that don't address marketing issues, or which don't address Marigold marketing. When excluders can be selective in this way, they can obfuscate the exclusion pattern, which helps them conceal their exclusion tactics and provides them a defense if their actions are ever questioned.
- However, even when Marie excludes Geoff selectively, he's likely to notice that Marie's actions are affecting his job performance. He would be wise to accumulate data about the exclusion before registering a complaint with Marie or with anyone else. To be effective, the data must provide unambiguous evidence of the pattern, even if Marie has been selective about excluding Geoff. Actually, her selectivity can strengthen Geoff's case: "Marie invites me only to meetings that I wouldn't want to attend."
Next time, we'll examine exclusion on the basis of organizational affiliation and exclusion on the basis of more personal factors. We'll close next time with a brief look at the organizational consequences of this practice, and what might be required to control it. Next in this series Top
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Related articles
More articles on Workplace Politics:
Breaking the Rules
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break rules get fired or disciplined. When is rule breaking a useful tactic?
Things We Believe That Maybe Aren't So True
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little too much.
Impasses in Group Decision Making: III
- In group decision making, impasses can develop. Some are related to the substance of the issue at hand.
With some effort, we can usually resolve substantive impasses. But treating nonsubstantive impasses
in the same way doesn't work. Here's why.
The Perils of Novel Argument
- When people use novel or sophisticated arguments to influence others, the people they're trying to influence
are sometimes subject to cognitive biases triggered by the nature of the argument. This puts them at
a disadvantage relative to the influencer. How does this happen?
Covert Obstruction in Teams: II
- Some organizational initiatives enjoy the full support of the teams responsible for executing them.
But some repeatedly confront attempts to deprive them of resources or to limit their progress. When
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See also Workplace Politics and Effective Meetings for more related articles.
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