Conventional Foolishness

Everything that we consider "conventional wisdom" was once a radical new idea — the gene, monotheism, and relativity, to name a few. Each innovative concept that becomes a piece of the conventional wisdom either displaces, covers over or extends something that was already there. But often, an idea becomes so solidly accepted that nobody ever questions it again. When that happens in management, it creates an opportunity.

To achieve leadership,
question conventional wisdomWhen people question what we all accept without question, they sometimes create something new, useful, and even powerful. For instance, many once believed that for an organization to be a leader, it needed a powerful mainframe computer, and a terminal on every desk to connect everyone to it. They also believed that people had to work in the office, not at home.

To achieve leadership, first identify, and then question the conventional wisdom. Here are some examples of conventional wisdom in brainwork. They're from different perspectives, but often their adherents believe them completely. All of them are sometimes true, but all of them are questionable.

• People work better under pressure
• With today's technology, there's no advantage to working in the same building (city, country, …)
• We must lower costs because we can't raise revenue
• Numeric performance ratings are meaningful
• Cubicles are cheaper than offices
• This is a young person's game
• Only a seasoned veteran can handle this
• People can't manage others who are more experienced
• We can get this done with 10% fewer people
• We can save money by keeping our computers one more year
• We can't afford training
• Contractors are the cheapest way to go. No, wait, outsourcing is.
• People are most motivated by money
• The most qualified person is someone who's done it before
• Adding features increases market share
• Charging more decreases unit sales
• Being first is more important than getting it right
• We have to because customers are pressing us
• Competition is the best way to stimulate creativity
• If we add people (reduce requirements, increase the budget, announce it publicly) they'll finish sooner
• If we tell them they have to do it, they'll find a way
• If we tell them we can't do it, we'll be fired
• Product Development people are clueless about Marketing and Sales
• Marketing and Sales people are clueless about Product Development
• HR is just clueless
• We need the most modern technology

Although these dogma constrain our industries, our companies, and ourselves, the constraints are effective only to the extent that we don't notice the dogma. Becoming aware of the assumptions we make, and questioning them, is the first step along the path to higher performance and achievement. Sometimes. And sometimes not.  Top    Next Issue

Is your organization embroiled in Change? Are you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt? Read 101 Tips for Managing Change to learn how to survive, how to plan and how to execute change efforts to inspire real, passionate support. Order Now!

For a careful look at one of the more commonly-invoked "truths" of organizational life, see "Definitions of Insanity," Point Lookout for January 17, 2007.

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He's No Longer Here

Sometimes we adopt inappropriate technologies, or we deploy unworkable processes, largely because of the political power of their advocates, and despite widespread doubts about the wisdom of the moves. Strangely, though, the decisions often stick long after the advocates move on. Why? And what can we do about it?

Comfortable Ignorance

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Way Over Their Heads

For organizations in crisis, some but not all their people understand the situation. Toxic conflict can erupt between those who grasp the problem's severity and those who don't. Trying to resolve the conflict by educating one's opponents rarely works. There are alternatives.

See also Organizational Change and Organizational Change for more related articles.

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