Nine Positive Indicators of Negative Progress

Chris pushed back from his desk and stared at his display. The earliest completion date was now three months later than before his latest schedule changes. Resting his chin on his left fist, he let out a deep sigh.

Just then, Warren walked by, waving as he went. 'Uh-oh,' Chris thought.

Sure enough, Warren stopped, turned back, leaned into Chris's office and said, "You don't look happy."

Chris looked up. "Dropping the Bluefield requirements didn't help. Actually, it got worse."

Warren looked at his watch. "Well, if you don't figure this out by Eleven, let's all meet in my conference room."

Chris and Warren are having a familiar conversation. When we make changes that ought to speed things up, things usually slow down.

Knowing about impending negative progress can be helpful. Here's a collection of tactics and events that can indicate the potential for negative progress.

Denying negative surprises

When you deny the significance of bad news, you start losing time immediately. Review carefully all denials of the significance of surprises.

A drumbeat of bad news

When you deny the
significance of bad news,
you start losing
time immediately

Troubles often travel in herds. When things aren't going well, staying the course could be a questionable strategy. See "Flanking Maneuvers," Point Lookout for September 8, 2004.

Outdated, inadequate, or shared equipment

Using obsolete or worn out equipment, or having to schedule the use of essential equipment, costs time and creates delay. See "The Cheapest Way to Run a Project Is with Enough Resources," Point Lookout for March 21, 2001.

Extremely tight or very lax deadlines

Reasonable deadlines encourage risk-taking, which is essential for discovering innovative solutions. Extreme pressure — or the absence of all pressure — threaten both creativity and quality. See "Make Space for Serendipity," Point Lookout for September 25, 2002, and "Critical Thinking and Midnight Pizza," Point Lookout for April 23, 2003.

Fractional people

When too many projects depend on a few people with critical skills, their time becomes fragmented, and they must constantly switch between tasks. Often their productivity falls as fast as the quality of their work. See "When Is Change for a Dollar Only 82 Cents?."

Relaxing requirements to maintain schedule

In today's environment, requirements do change. But relaxing requirements solely to maintain schedule could be a warning of trouble ahead. The tactic rarely saves time, and it often has the opposite effect.

Adding staff

Adding staff always slows things down, even if your intention is to speed up.

Meetings consistently running overtime

In a well-run project, some meetings run over — but some finish early. If you always run over, look out for trouble.

Underused consensus

Consensus produces the most durable decisions. If you never use consensus, even when time does permit, some decisions could be flawed. More important, avoiding the use of consensus could be an indicator of trouble on the team. See "Decisions, Decisions: I," Point Lookout for November 17, 2004.

Closed communications

If an elite group deals with bad news, making critical decisions without participation of the team at large, and controlling the circulation of information about the bad news, then it's possible that the bad news is worse than many people believe. See "See No Evil," Point Lookout for March 30, 2005.

Most projects exhibit at least some of these traits from time to time. Track their incidence. When many are present, and when they settle into a stable pattern, you might be in for a wild ride. Spend a little extra time looking around the next turn.  Top    Next Issue

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Reader Comments

Ron Thompson, Eiscon Group, Ltd. (www.eiscon.com)

One of your best yet! I have stories about all of your nine indicators (I think eight of them come from the same project). I wanted to pass along a couple.

On adding staff I was once able to head this off. I was leading a pressure project where we were tracking on time, but tight. The manager asked me when we could deliver if he gave me another person. I looked him in the eye and said two months later. He never brought it up again (and we delivered on time).

On meetings consistently running overtime I was on a project that was running extremely late, so the manager started holding daily status meetings that usually ran at least an hour. At one, he asked if anyone had ideas to get the project back on track. A co-worker (and friend of mine) quietly says from the other end of the table, "We could try getting back to work instead of sitting in this ******* meeting." The manager never did get a clue and the project ended up dying a slow death.

On closed communications Even worse, the project team invents rumors that the bad news is worse than many people believe, even if the "elite group" isn't even dealing with bad news!

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Related articles

More articles on Project Management:

Who Would You Take With You to Mars?

What makes a great team? What traits do you value in teammates? Project teams can learn a lot from the latest thinking about designing teams for extended space exploration.

See No Evil

When teams share information among themselves, they have their best opportunity to reach peak performance. And when some information is withheld within an elite group, the team faces unique risks.

Nine Project Management Fallacies: I

Most of what we know about managing projects is useful and effective, but some of what we "know" just isn't so. Identifying the fallacies of project management reduces risk and enhances your ability to complete projects successfully.

On the Risk of Undetected Issues: I

In complex projects, things might have gone wrong long before we notice them. Noticing them as early as possible — and addressing them — is almost always advantageous. How can we reduce the incidence of undetected issues?

The Ultimate Attribution Error at Work

When we attribute the behavior of members of groups to some cause, either personal or situational, we tend to make systematic errors. Those errors can be expensive and avoidable.

See also Project Management, Critical Thinking at Work and Problem Solving and Creativity for more related articles.

Forthcoming issues of Point Lookout

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Eight hours a day — usually more — of meetings, phone calls, reading and writing email and text messages, briefing others or being briefed, is enough to drive anyone around the bend. To re-energize, to clarify one's perspective, and to restore creative capacity, play is essential. Play at work, I mean. Available here and by RSS on August 28.

And on September 4: How Messages Get Mixed

Although most authors of mixed messages don't intend to be confusing, message mixing does happen. One of the most fascinating mixing mechanisms occurs in the mind of the recipient of the message. Available here and by RSS on September 4.

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