Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 5, Issue 41;   October 12, 2005: Looking the Other Way

Looking the Other Way

by

Sometimes when we notice wrongdoing, and we aren't directly involved, we don't report it, and we don't intervene. We look the other way. Typically, we do this to avoid the risks of making a report. But looking the other way is also risky. What are the risks of looking the other way?

When we see wrongdoing at work, the temptation to look away is strong. To report wrongdoing can entail risk of retaliation, risk to relationships, risk of termination, and even risk to life and limb. But these are only the most evident risks. Less evident are the risks of looking the other away, which vary with the nature of the wrongdoing. Here are some of those risks.

Discrimination
Unfair treatment based on race, religion, sex, age, sexual orientation, or ethnicity implies two things. First, it weakens the organization, which is deprived of contributions it pays for. Second, since you yourself have a race, a religion, a sex, and so on, you could be next.
Cronyism
The risks of looking away
can be just as serious as
the risks of taking action
Although rarely formal, cronyism is a form of tribalism. When people make decisions based on tribalism, rather than on the merits, decision quality suffers. And because those in the excluded tribes feel frozen out, they're more likely to move on — possibly to a competitor.
Bullying
Bullies use coercion to control the behavior of both targets and bystanders, which inevitably deprives the organization of contributions that would otherwise be available. Bullying might even drive some out of the organization. When bystanders are decision makers, bullies can affect the course of the enterprise.
Theft and goldbricking
A thiefTheft from the company, or its cousin, goldbricking, hurts the company economically. Damage arises both from the actual losses and from the security measures that are deployed to control those losses. Theft and goldbricking can jeopardize the company's financial health, and thus the job security of the employees.
Sexual, political, or religious harassment
Harassment intended to procure favors, contributions, or espousal of belief can also distort organizational posture. When we make decisions on the basis of personal beliefs, biases, or proclivities, we enhance the likelihood of acting contrary to the interests of the organization and its stakeholders.

When we look the other way, there's a good chance that we're acting unethically, but deciding that question can get pretty sticky. It's usually much easier to decide whether inaction ultimately leads to harm to the organization or to ourselves. When patterns of wrongdoing become entrenched, the organization risks eclipse by a healthier one, and it risks forcible transformation by regulatory authorities or stakeholders.

Still, taking individual direct action might not be a smart course, because the offenders can retaliate. A bully or harasser might turn on you, or if management is involved, reporting the problem could be career suicide. But looking away can create ethical problems, and hanging around could be a kind of career suicide that just takes longer. If you have no option that leads to effective change, consider moving on. The sooner the better. Go to top Top  Next issue: Some Things I've Learned Along the Way  Next Issue

Rick BrennerThe article you've been reading is an archived issue of Point Lookout, my weekly newsletter. I've been publishing it since January, 2001, free to all subscribers, over the Web, and via RSS. You can help keep it free by donating either as an individual or as an organization. You'll receive in return my sincere thanks — and the comfort of knowing that you've helped to propagate insights and perspectives that can help make our workplaces a little more human-friendly. More

For information about fairness issues in the workplace, check out WorkplaceFairness.org.

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Related articles

More articles on Workplace Bullying:

The U.S. Federal Correctional Institution at Danbury, ConnecticutConfronting the Workplace Bully: I
When a bully targets you, you have three options: accept the abuse; avoid the bully or escape; and confront or fight back. Confrontation is a better choice than many believe — if you know what you're doing.
Gregory B. Jaczko, the Chairman of the U.S. Nuclear Regulatory Commission (NRC).When the Chair Is a Bully: I
Most meetings have chairs or "leads." Although the expression that the chair "owns" the meeting is usually innocent shorthand, some chairs actually believe that they own the meeting. This view is almost entirely destructive. What are the consequences of this attitude, and what can we do about it?
Gen. Robert E. Lee's traveling chess setSo You Want the Bullying to End: II
If you're the target of a workplace bully, ending the bullying can be an elusive goal. Here are some guidelines for tactics to bring it to a close.
A bullying managerEven "Isolated Incidents" Can Be Bullying
Many organizations have anti-bullying policies that address only repeated patterns of interpersonal aggression. Such definitions expose the organization and its people to the harmful effects of "isolated incidents" of interpersonal aggression, because even isolated incidents can be bullying.
A fist crushing a small cardboard containerOn Gratuitous Harshness
Rejecting with gratuitous harshness the contributions of others can be an expensive pattern to tolerate — or to indulge. Understanding how the costs arise and what factors exacerbate them is the first step to controlling the pattern.

See also Workplace Bullying and Ethics at Work for more related articles.

Forthcoming issues of Point Lookout

Old books, the standard symbol of knowledgeComing April 17: How to Answer When You Don't Know How to Answer
People engaged in knowledge work must often respond to questions that test the limits of their knowledge, or the limits of everyone's knowledge. Responding effectively to such questions advances us all. Available here and by RSS on April 17.
Three gears in a configuration that's inherently locked upAnd on April 24: Antipatterns for Time-Constrained Communication: 1
Knowing how to recognize just a few patterns that can lead to miscommunication can be helpful in reducing the incidence of problems. Here is Part 1 of a collection of communication antipatterns that arise in technical communication under time pressure. Available here and by RSS on April 24.

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