Have you ever had problems meeting a schedule because of the nonresponsiveness of people outside your department, outside your division, or outside your company? When your priorities differ from the priorities of the people you depend on, your work and your projects can suffer. Sometimes this can feel like a trap.
When your priorities differ
from the priorities
of collaborators,
projects can sufferI've felt trapped many times. And I've learned that it isn't really a trap, though it can feel like one. Here are some tips for finding your way out of the trap of the recalcitrant collaborator.
- Find out what's happening
- Have a conversation with the noncollaborator, and explain the situation as you see it. Try to find out three things: what's preventing cooperation, when the problem might end, and what it would take to make it happen earlier.
Sometimes the answers aren't forthcoming, but when they are, the information can be useful and it might even be a basis for joint problem solving.
- Gather intelligence about patterns
- Find out what you can about recent history. Is there a pattern of difficulty between your team and theirs? Or is the pattern more widespread, affecting many others who work with them?
- If some organizational elements get preferential attention, the resolution of the problem will likely involve politics. On the other hand, if your experience is universal, a more mechanical issue might be the cause.
- Give your noncollaborator a last chance
- Have a conversation with the noncollaborator before you inform your boss. Explain that because of the schedule impact, you're compelled to inform your boss of the situation as you understand it.
- Sometimes this helps to persuade the noncollaborator to collaborate. And sometimes, it's seen as a threat, gravely damaging your relationship. If you don't tell the noncollaborator beforehand, though, you also risk damaging the relationship. Be judicious about this tactic.
- Keep you boss informed
- If your boss expects progress, and you're falling behind, keep him or her informed. Without asking for help or advice, explain what you know about the problem in a "heads up" conversation or a series of such conversations.
- When you explain the problem, your boss might offer advice or assistance. Usually, you're free to accept or decline, but unless you have some plan to resolve the problem, accept.
- Ask for advice
- Ask colleagues for advice first, and then ask your boss. Some will have bad advice, some no advice, and some great advice. Caveat emptor.
- Be circumspect about asking your boss for advice — you'll have to follow it.
When everything you know how to do has failed, ask your boss for help, especially if you sense that the problem resides somewhere above you in the org chart. Your boss might decline, or might be unable to help, but if the problem isn't yours, pretending that it is probably won't work. Top
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Related articles
More articles on Personal, Team, and Organizational Effectiveness:
Take Regular Temperature Readings
- Team interactions are unimaginably complex. To avoid misunderstandings, offenses, omissions, and mistaken
suppositions, teams need open communications. But no one has a full picture of everything that's happening.
The Temperature Reading is a tool for surfacing hidden and invisible information, puzzles, appreciations,
frustrations, and feelings.
Poverty of Choice by Choice
- Sometimes our own desire not to have choices prevents us from finding creative solutions. Life
can be simpler (if less rich) when we have no choices to make. Why do we accept the same tired solutions,
and how can we tell when we're doing it?
Take Any Seat: I
- When you attend a meeting, how do you choose your seat? Whether you chair or not, where you sit helps
to determine your effectiveness and your stature during the meeting. Here are some tips for choosing
your seat strategically.
Tangled Thread Troubles
- Even when we use a facilitator to manage a discussion, managing a queue for contributors can sometimes
lead to problems. Here's a little catalog of those difficulties.
Virtual Clutter: II
- Thorough de-cluttering at work involves more than organizing equipment and those piles of documents
that tend to accumulate so mysteriously. We must also address the countless nonphysical entities that
make work life so complicated — the virtual clutter.
See also Personal, Team, and Organizational Effectiveness and Conflict Management for more related articles.
Forthcoming issues of Point Lookout
Coming June 14: Pseudo-Collaborations
- Most workplace collaborations produce results of value. But some collaborations — pseudo-collaborations — are inherently incapable of producing value, due to performance management systems, or lack of authority, or lack of access to information. Available here and by RSS on June 14.
And on June 21: Asking Burning Questions
- When we suddenly realize that an important question needs answering, directly asking that question in a meeting might not be an effective way to focus the attention of the group. There are risks. Fortunately, there are also ways to manage those risks. Available here and by RSS on June 21.
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