Point Lookout: a free weekly publication of Chaco Canyon Consulting
Volume 13, Issue 2;   January 9, 2013: Patching Up the Cracks

Patching Up the Cracks

by

When things repeatedly "fall through the cracks," we're not doing the best we can. How can we deal with the problem of repeatedly failing to do what we need to do? How can we patch up the cracks?
A pyramidal silk teabag of spiced black tea

A pyramidal silk teabag of spiced black tea. Pyramidal teabags are a relatively recent innovation. For aficionados, pyramidal bags, which allow more space for larger leaf fragments to steep, have begun to displace the conventional folded, stapled paper teabags, which still dominate the general market. The function of teabags is to contain the tea plant fragments, while permitting tea microparticles and water to pass freely during the brewing process. Containment facilitates removing the tea leaves at the end of the brewing process. One form of failure for a teabag is release of tealeaf matter into the pot or cup. This is the teabag equivalent of something "falling through the cracks."

By analogy with the purpose of teabags, we don't want to stop absolutely everything from falling through the cracks. We don't want to catch and hold every ball. We must be selective. The process described here is one which, if adopted, could lead to indiscriminate acceptance of every responsibility that comes our way, and that could lead to dysfunction even more serious than the problem this process is supposed to address. Some "balls," though tossed in our direction, aren't properly ours to catch. Maintaining (or, if necessary, strengthening) our choice-making skills can be important as we enhance our ability to avoid dropping the ball.

Photo by Shaddack, courtesy Wikipedia.

Has anything ever "fallen through the cracks?" Have you ever "dropped the ball?" Have you ever had a great idea, then lost it, only to remember it later when you would have benefited from it? If this is a familiar pattern, would you like to do something about it? Here's an approach that might reduce the incidence of these misfortunes.

Gather data
How often do you actually fail to do something important? How much damage is there? Maybe you remember some horrendous incidents, and you're convinced that there's a problem. But for some, the extent and the consequences of the problem are unclear. To answer these questions, track these incidents over time, possibly weeks or months. One sure sign of a problem: you start tracking and drop the ball on tracking.
Acknowledge the problem
Continually dropping the ball or letting things fall through the cracks isn't a path to success. If the data prove that there's a problem, then there's a problem. Fixing the problem begins with acknowledging the problem.
Recognize that you're the one doing it
The responsibility for repeated incidents of forgetting important issues lies with one person: the forgetter. Overload can be a cause, but if it is, then the person who's overloaded is the person most responsible for addressing the overload. Either way, the problem is the forgetter's and it's the forgetter's to address.
Make a contract
A contract is an agreement between two or more parties. Usually the agreement entails an exchange — one party does (or stops doing) certain things, and in exchange, Continually dropping the ball
or letting things fall through
the cracks isn't
a path to success
the other does (or stops doing) other things. Contracts describe everything from deals between partners to treaties between nations. Contracts can also help us make difficult personal changes. To make this kind of contract, tell someone else about it. Make yourself accountable to someone. If you have no one you can tell, write it down.
Do it
Make a plan for this change for one category of item that you repeatedly drop. A To Do list usually isn't enough. Most likely you'll need to actually schedule tasks to make them happen. Some trial-and-error might be necessary. Do whatever works for you.
Do it again
This is your chance to practice. Find another category of item that you repeatedly drop. Deal with that category. Do the same techniques work for this category? Or did you have to invent some new approach? For items in this category, maybe you have to break them into smaller more doable parts. Or maybe you have to learn how to ask for help. Expand your tool kit. Soon you'll become an expert at not dropping the ball.

Relapses are permitted. Relapses are inevitable. We're all human, and we all make mistakes. And we can learn how to relapse less and less often. Go to top Top  Next issue: The Problem of Work Life Balance  Next Issue

101 Tips for Managing ChangeIs your organization embroiled in Change? Are you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt? Read 101 Tips for Managing Change to learn how to survive, how to plan and how to execute change efforts to inspire real, passionate support. Order Now!

Your comments are welcome

Would you like to see your comments posted here? rbrenyrWpTxHuyCrjZbUpner@ChacnoFNuSyWlVzCaGfooCanyon.comSend me your comments by email, or by Web form.

About Point Lookout

This article in its entirety was written by a 
          human being. No machine intelligence was involved in any way.Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.

This article in its entirety was written by a human being. No machine intelligence was involved in any way.

Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.

Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.

Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.

Related articles

More articles on Personal, Team, and Organizational Effectiveness:

The Town of Wescott, Wisconsin is recognized as Tree City 2005Workplace Myths: Motivating People
Up and down the org chart, you can find bits of business wisdom about motivating people. We generally believe these theories without question. How many of them are true? How many are myths? What are some of these myths and why do they persist?
The damaged Apollo 13 Service Module, as seen from the command moduleHealthy Practices
Some organizational cultures are healthy; some aren't. How can you tell whether your organizational culture is healthy? Here are some indicators.
Mess line, noon, Manzanar Relocation Center, California, 1943Remote Facilitation in Synchronous Contexts: II
Facilitators of synchronous distributed meetings — meetings that occur in real time, via telephone or video — encounter problems that facilitators of face-to-face meetings do not. Here's Part II of a little catalog of those problems, and some suggestions for addressing them.
Governor Scott Walker of WisconsinIndicators of Lock-In: I
In group decision making, lock-in occurs when the group persists in adhering to its chosen course even though superior alternatives exist. Lock-in can be disastrous for problem-solving organizations. What are some common indicators of lock-in?
A glass of red wineI've Been Right All Along
As people, we're very good at forming and holding beliefs and opinions despite nagging doubts. These doubts lead us to search for confirmation of our beliefs, and to reject information that might conflict with our beliefs. Often, this process causes us to persist in believing nonsense. How can we tell when this is happening?

See also Personal, Team, and Organizational Effectiveness and Personal, Team, and Organizational Effectiveness for more related articles.

Forthcoming issues of Point Lookout

A game of Jenga underwayComing September 4: Beating the Layoffs: I
If you work in an organization likely to conduct layoffs soon, keep in mind that exiting voluntarily before the layoffs can carry significant advantages. Here are some that relate to self-esteem, financial anxiety, and future employment. Available here and by RSS on September 4.
A child at a fork in a pathAnd on September 11: Beating the Layoffs: II
If you work in an organization likely to conduct layoffs soon, keep in mind that exiting voluntarily can carry advantages. Here are some advantages that relate to collegial relationships, future interviews, health, and severance packages. Available here and by RSS on September 11.

Coaching services

I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenyrWpTxHuyCrjZbUpner@ChacnoFNuSyWlVzCaGfooCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.

Get the ebook!

Past issues of Point Lookout are available in six ebooks:

Reprinting this article

Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500-1000 words in your inbox in one hour. License any article from this Web site. More info

Follow Rick

Send email or subscribe to one of my newsletters Follow me at LinkedIn Follow me at X, or share a post Subscribe to RSS feeds Subscribe to RSS feeds
The message of Point Lookout is unique. Help get the message out. Please donate to help keep Point Lookout available for free to everyone.
Technical Debt for Policymakers BlogMy blog, Technical Debt for Policymakers, offers resources, insights, and conversations of interest to policymakers who are concerned with managing technical debt within their organizations. Get the millstone of technical debt off the neck of your organization!
Go For It: Sometimes It's Easier If You RunBad boss, long commute, troubling ethical questions, hateful colleague? Learn what we can do when we love the work but not the job.
303 Tips for Virtual and Global TeamsLearn how to make your virtual global team sing.
101 Tips for Managing ChangeAre you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt?
101 Tips for Effective MeetingsLearn how to make meetings more productive — and more rare.
Exchange your "personal trade secrets" — the tips, tricks and techniques that make you an ace — with other aces, anonymously. Visit the Library of Personal Trade Secrets.
If your teams don't yet consistently achieve state-of-the-art teamwork, check out this catalog. Help is just a few clicks/taps away!
Ebooks, booklets and tip books on project management, conflict, writing email, effective meetings and more.