A pyramidal silk teabag of spiced black tea. Pyramidal teabags are a relatively recent innovation. For aficionados, pyramidal bags, which allow more space for larger leaf fragments to steep, have begun to displace the conventional folded, stapled paper teabags, which still dominate the general market. The function of teabags is to contain the tea plant fragments, while permitting tea microparticles and water to pass freely during the brewing process. Containment facilitates removing the tea leaves at the end of the brewing process. One form of failure for a teabag is release of tealeaf matter into the pot or cup. This is the teabag equivalent of something "falling through the cracks."
By analogy with the purpose of teabags, we don't want to stop absolutely everything from falling through the cracks. We don't want to catch and hold every ball. We must be selective. The process described here is one which, if adopted, could lead to indiscriminate acceptance of every responsibility that comes our way, and that could lead to dysfunction even more serious than the problem this process is supposed to address. Some "balls," though tossed in our direction, aren't properly ours to catch. Maintaining (or, if necessary, strengthening) our choice-making skills can be important as we enhance our ability to avoid dropping the ball.
Photo by Shaddack, courtesy Wikipedia.
Has anything ever "fallen through the cracks?" Have you ever "dropped the ball?" Have you ever had a great idea, then lost it, only to remember it later when you would have benefited from it? If this is a familiar pattern, would you like to do something about it? Here's an approach that might reduce the incidence of these misfortunes.
- Gather data
- How often do you actually fail to do something important? How much damage is there? Maybe you remember some horrendous incidents, and you're convinced that there's a problem. But for some, the extent and the consequences of the problem are unclear. To answer these questions, track these incidents over time, possibly weeks or months. One sure sign of a problem: you start tracking and drop the ball on tracking.
- Acknowledge the problem
- Continually dropping the ball or letting things fall through the cracks isn't a path to success. If the data prove that there's a problem, then there's a problem. Fixing the problem begins with acknowledging the problem.
- Recognize that you're the one doing it
- The responsibility for repeated incidents of forgetting important issues lies with one person: the forgetter. Overload can be a cause, but if it is, then the person who's overloaded is the person most responsible for addressing the overload. Either way, the problem is the forgetter's and it's the forgetter's to address.
- Make a contract
- A contract is an agreement between two or more parties. Usually the agreement entails an exchange — one party does (or stops doing) certain things, and in exchange, Continually dropping the ball
or letting things fall through
the cracks isn't
a path to successthe other does (or stops doing) other things. Contracts describe everything from deals between partners to treaties between nations. Contracts can also help us make difficult personal changes. To make this kind of contract, tell someone else about it. Make yourself accountable to someone. If you have no one you can tell, write it down. - Do it
- Make a plan for this change for one category of item that you repeatedly drop. A To Do list usually isn't enough. Most likely you'll need to actually schedule tasks to make them happen. Some trial-and-error might be necessary. Do whatever works for you.
- Do it again
- This is your chance to practice. Find another category of item that you repeatedly drop. Deal with that category. Do the same techniques work for this category? Or did you have to invent some new approach? For items in this category, maybe you have to break them into smaller more doable parts. Or maybe you have to learn how to ask for help. Expand your tool kit. Soon you'll become an expert at not dropping the ball.
Relapses are permitted. Relapses are inevitable. We're all human, and we all make mistakes. And we can learn how to relapse less and less often. 
Top 
Next Issue
Is your organization embroiled in Change? Are you managing a change effort that faces rampant cynicism, passive non-cooperation, or maybe even outright revolt? Read 101 Tips for Managing Change to learn how to survive, how to plan and how to execute change efforts to inspire real, passionate support. Order Now!
Your comments are welcome
Would you like to see your comments posted here? rbrenogMhuqCxAnbfLvzbner@ChacigAthhhYwzZDgxshoCanyon.comSend me your comments by email, or by Web form.About Point Lookout
Thank you for reading this article. I hope you enjoyed it and
found it useful, and that you'll consider recommending it to a friend.
This article in its entirety was written by a human being. No machine intelligence was involved in any way.
Point Lookout is a free weekly email newsletter. Browse the archive of past issues. Subscribe for free.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
Related articles
More articles on Personal, Team, and Organizational Effectiveness:
Mastering Meeting Madness- If you lead an organization, and people are mired in meeting madness, you can end it. Here are a few
tips that can free everyone to finally get some work done.
Food for Thought- Most companies have employee cafeterias, with the usual not-much-better-than-high-school food service.
By upgrading — and subsidizing — food service, these companies can reduce turnover and improve
productivity dramatically.
Hyper-Super-Overwork- The prevalence of overwork has increased with the depth of the global recession, in part because employers
are demanding more, and in part because many must now work longer hours to make ends a little closer
to meeting. Overwork is dangerous. Here are some suggestions for dealing with it.
- The Artful Shirker
- Most people who shirk work are fairly obvious about it, but some are so artful that the people around
them don't realize what's happening. Here are a few of the more sophisticated shirking techniques.
Anticipating Absence: Passings- In times more normal than ours, co-workers who pass on tend to do so one at a time. Disease or accidents
rarely strike many co-workers in the same week, month, or year. There are exceptions — 9/11 was
one such. This pandemic is another.
See also Personal, Team, and Organizational Effectiveness and Organizational Change for more related articles.
Forthcoming issues of Point Lookout
Coming December 6: Off-Putting and Conversational Narcissism at Work: III- Having off-putting interactions is one of four themes of conversational narcissism. Here are seven behavioral patterns that relate to off-putting interactions and how abusers use them to control conversations. Available here and by RSS on December 6.
And on December 13: Contrary Indicators of Psychological Safety: I- To take the risks that learning and practicing new ways requires, we all need a sense that trial-and-error approaches are safe. Organizations seeking to improve processes would do well to begin by assessing their level of psychological safety. Available here and by RSS on December 13.
Coaching services
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenogMhuqCxAnbfLvzbner@ChacigAthhhYwzZDgxshoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, )
- Get 2003-4 in Why Dogs Wag (PDF, )
- Get 2005-6 in Loopy Things We Do (PDF, )
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
- Get 2009-10 in The Questions Not Asked (PDF, )
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500-1000 words in your inbox in one hour. License any article from this Web site. More info
Follow Rick
Recommend this issue to a friend
Send an email message to a friend
rbrenogMhuqCxAnbfLvzbner@ChacigAthhhYwzZDgxshoCanyon.comSend a message to Rick
A Tip A Day feed
Point Lookout weekly feed
My blog, Technical Debt for Policymakers, offers
resources, insights, and conversations of interest to policymakers who are concerned with managing
technical debt within their organizations. Get the millstone of technical debt off the neck of your
organization!
Bad boss, long commute, troubling ethical questions, hateful colleague? Learn what we can do when we
love the work but not the job.Learn how to make your virtual global team sing.Are you managing a change effort that faces rampant cynicism, passive non-cooperation, or
maybe even outright revolt?Learn how to make meetings more productive — and more rare.