Heart with Mind

To have heart is to pursue a goal with enthusiasm, resolve, and spirit even when everyone around you believes that you cannot do it, or worse, that the goal is inherently unachievable. When the pursuer succeeds, we regard the pursuit as admirable, and we say that the pursuer has heart. When the pursuer fails repeatedly, we regard the pursuit as foolhardy, and we say that the pursuer is stubborn, obsessed, or even stupid. It's easy to pass these judgments after we know the outcome.

We've all had the experience of pursuing a goal that people we respect have advised against. Sometimes we give up. Sometimes we hesitate. Sometimes we try anyway. Here are some suggestions for deciding what to do when others raise doubts.

Some dreams are unachievable

You may have heard, "If you can dream it, you can live it." While it's true of some dreams, there are many dreams that neither you nor anyone else alive today can ever live. Distinguishing livable dreams from fantasies can be difficult.

Two errors are most common. The first is believing that a perfectly achievable dream is unachievable. The second is believing that an unachievable dream is achievable. Be willing to make mistakes, for you surely will. Be willing to make mistakes,
for you surely will. And forgive
yourself when you do.Forgive yourself when you make those mistakes, and learn from them.

Some people are reliving their lives through you

Some advice you receive from others is actually advice they wish they would have received earlier in their lives.

You need not follow all the advice you receive. You need not even thank the advisor, though it's often polite to do so. When you receive advice, consider the possibility that the advice might not actually be meant for you. It could be advice the advisor would have wanted to hear at some point in the past.

It's your decision

Whether you press ahead, or change direction just a bit, or strike out in an entirely different direction, it's your decision — a decision you must live with.

You own your decision and all its consequences. Accepting or rejecting the advice of others doesn't change who owns the decision.

Now a word about failure. Sometimes we fail when we try to achieve something. Failures can be costly. When the cost of failure is mainly emotional, we do have what we need to pay the bill. It's called "heart." People with heart find a way forward, somehow, even if they perhaps adjust their direction. There is another currency that many people use to pay that bill. It's called "discouragement." It is a counterfeit currency. Discouragement doesn't pay the bill. The pain remains. Heart alone can find a way forward.  Top    Next Issue

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Threats are one form of communication common to many organizational cultures, especially as pressure mounts. Understanding the varieties of threats can be helpful in determining a response that fits for you.

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The regard we have for others as people is sometimes influenced by the regard we have for the work they do. Confusing the two is a dangerous error.

Toxic Conflict in Virtual Teams: Minimizing Authority

Toxic conflict in virtual teams is especially difficult to address, because we bring to it assumptions about causes and remedies that we've acquired in our experience in co-located teams. In this Part II of our exploration we examine how minimizing authority tends to convert ordinary creative conflict into a toxic form.

When Somebody Throws a Nutty

To "throw a nutty" — at work, that is — can include anything from extreme verbal over-reaction to violent physical abuse of others. When someone exhibits behavior at the milder end of this spectrum, what responses are appropriate?

See also Emotions at Work and Personal, Team, and Organizational Effectiveness for more related articles.

Forthcoming issues of Point Lookout

Coming July 18: High Falutin' Goofy Talk: III

Workplace speech and writing sometimes strays into the land of pretentious but overused business phrases, which I like to call high falutin' goofy talk. We use these phrases with perhaps less thought than they deserve, because they can be trite or can evoke indecorous images. Here's Part III of a collection of phrases and images to avoid. Available here and by RSS on July 18.

And on July 25: Exploiting Functional Fixedness: II

A cognitive bias called functional fixedness causes difficulty in recognizing new uses for familiar things. It also makes for difficulty in recognizing devious uses of everyday behaviors. Here's Part II of a catalog of deviousness based on functional fixedness. Available here and by RSS on July 25.

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