Have you ever felt as if you were being framed? Have you been accused falsely of organizational negligence or evil-doing by someone who knows well that the accusation is false? last time we explored how framers use communications to construct frames. Here are some other strategies framers use.
- Spin
- Using communication through multiple channels, framers ask about and report various incidents, slanting their reports to serve their aims. They might use face-to-face communication, telephone, and the entire array of electronic formats, but they prefer private and unrecorded channels, because of the risk of having their misrepresentations revealed. They portray their targets as intentional, hypocritical, or malicious; their allies as enthusiastic, honest, and public; and themselves as innocent, pure, and sympathetic.
- As the target, you can't control how the framer uses spin, but you can control what you say and do. When you have to speak about topics that are already in play, speak before multiple witnesses, on the record. Anticipate what might be spun, and explicitly close those opportunities. For instance, if you're accused of assassinating President Lincoln, you can say, "Yes, in the third grade, I did learn that Lincoln was assassinated 120 years before I was born. A sad day."
- Misled proxies
- Sometimes framers enlist proxies to construct frames. Some proxies have the same goals as the framer, but often they're simply misled by the framers' fabrications.
- Targets understandably tend to feel attacked and hurt when people repeat false accusations. Because some attackers are misled, targets fare better when they distinguish between the misled and the malevolent. Asking clarifying questions is one approach. For instance, in private: "Are you aware that I wasn't even born when Lincoln was assassinated?" When you can expose misleading statements of the framer, you disable the proxies, and perhaps rescue your relationships. Proxies who exhibit little interest in facts are probably internally motivated, rather than misled.
- Multiple-front assaults
- Sophisticated framers To targets, countering a frame
can feel like blowing out a
cakeful of trick birthday candlesknow that spin and fabrication are not durable. To maintain the frame, they work several fronts simultaneously, possibly with different parts of the audience. If audience segments interact weakly, as one might find in a dispersed or global organization, the framer can deploy the same fabrication at different times in different audience segments. To targets, this can feel like a game of whac-a-mole, or like blowing out a cakeful of trick birthday candles. - Counter the multiple-front assault with communication. Do what you can to open communications, becoming visible to all audience segments. Form personal relationships with important members of the audience. Create a sense that "My goodness, Linda couldn't possibly have said that."
Even if you effectively counter a frame, recognize that you reside in a culture where framers do succeed. Another frame is probably just over the horizon. First issue in this series Top Next Issue
Is every other day a tense, anxious, angry misery as you watch people around you, who couldn't even think their way through a game of Jacks, win at workplace politics and steal the credit and glory for just about everyone's best work including yours? Read 303 Secrets of Workplace Politics, filled with tips and techniques for succeeding in workplace politics. More info
For a discussion of the connection between false accusations and confirmation bias, see "Confirmation Bias: Workplace Consequences: I," Point Lookout for November 23, 2011.
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Related articles
More articles on Workplace Politics:
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- Many professions have entry-level roles that combine education with practice. Although these "newbies"
have unique opportunities to learn from veterans, the role's relatively low status sometimes conflicts
with the self-image of the new practitioner. Comfort in the role makes learning its lessons easier.
- Not Really Part of the Team: I
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members. How does this come about?
- Suppressing Dissent: II
- Disagreeing with the majority in a meeting, or in some cases, merely disagreeing with the Leader, can
lead to isolation and other personal difficulties. Here is Part II of a set of tactics used by Leaders
who choose not to tolerate differences of opinion, emphasizing the meeting context.
- On Reporting Workplace Malpractice
- Reporting workplace malpractice can be the right thing to do. And it's often career-dangerous. Here
are some risks to ponder before reporting what you know.
- Fear/Anxiety Bias: II
- When people sense that reporting the true status of the work underway could be career-dangerous, some
shade or "spin" their reports. Managers then receive an inaccurate impression of the state
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See also Workplace Politics and Workplace Politics for more related articles.
Forthcoming issues of Point Lookout
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- And on December 18: Subgrouping and Conway's Law
- When task-oriented work groups address complex tasks, they might form subgroups to address subtasks. The structure of the subgroups and the order in which they form depend on the structure of the group's task and the sequencing of the subtasks. Available here and by RSS on December 18.
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Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.
- Wikipedia has a nice article with a list of additional resources
- Some public libraries offer collections. Here's an example from Saskatoon.
- Check my own links collection
- LinkedIn's Office Politics discussion group