In-person business greetings vary around the world. There are nods, bows, kisses, hugs, handshakes, and many more. In the United States, the customary greeting is a handshake.
There's no one right way to shake hands. We each shake hands in our own unique ways. Wherever we learned it, our teachers are all different. Men and women are different too.
Even though we all do it differently, any culture that has a handshake custom has an "ideal" handshake, and it attaches meanings to slight deviations from the ideal. Here's Part I of some guidelines for handshakes, as the custom is practiced in business in the USA.
- It's a right hand thing
- Unless you have a disability, or your right hand is obviously occupied in some way, the right hand is the rule. Extending your left hand can be seen as insulting.
- If you expect to be shaking hands, keep your right hand free and remove your gloves. Having to shift items to your left hand while your partner waits can seem disrespectful to some, and might even feel embarrassing to you.
- If you're seated when a handshake is imminent, rise. Some feel that this applies only to men, but that's changing, especially in the business setting. Still, in some microcultures, ladies need not stand.
- Make eye contact
- Shaking hands requires eye contact and attention. Not a glare or stare, but caring attention. Looking away can mean, "I don't really care about you."
- Even though we all do it differently,
any culture that has a handshake
custom has an "ideal" handshake
- Stand far enough away
- If you're too close, your extended hand will invade your partner's personal space, which in the U.S. is about three-quarters of an arm's length.
- Know who should offer first
- Some women feel that courtesy demands that a man wait for a woman to extend her hand, though in business, it's now rare for women to be treated differently. The powerful — both men and women — often expect the less powerful to offer first.
- Say your name
- Introduce yourself, even if someone else has already done so. All you need do is say your name, beginning just before you extend your hand.
- Say your partner's name
- Toward the end of the handshake, say your partner's name. Speaking it will help you remember it, and demonstrates that you're paying attention and that you care. "Nice to meet you" is optional and usually welcome.
- Point your thumb upward
- Some people shake hands with palm pointing slightly downward. For many people, this is insulting, because it places them in a subordinate position.
If you've grown up in the United States, and you shake hands with someone who was reared elsewhere, you might notice deviations from these customs. Interpreting those deviations as if they were intended to give offense would probably be a mistake. We'll continue next time with more guidelines and deviations. Next in this series Top Next Issue
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- Illysa Izenberg, Lecturer, Johns Hopkins University
- Many people are unaware that religiously-observant Jewish and Muslim people do not shake the hand of someone of the opposite gender (the religion of other person is not relevant — only the gender).
- I've spoken with some men in sales positions who were highly insulted when they reached out to shake a woman's hand and it was not reciprocated. I've counseled them to simply say, "oops, my mistake," smile, and move on. In their own minds, they have to let it go. They can say to themselves, "very few things that other people say and do are about me" so as to learn not to take these things personally.
- I've counseled the religious people to simply say to someone of the opposite gender who reaches their hand out, "I'm glad to meet you and I'm sorry I can't shake your hand." A smile and clear statement goes a long way to eliminating discomfort.
- To eliminate discomfort, we all should take note of the other person's likelihood to avoid shaking hands. A woman in a head-covering or a man in a kippah are clear signs. For religiously-observant Jewish women and Muslim men, the signs may be more subtle as many of them do not wear head-coverings that are obvious. You may be able to tell by the way they are dressed or other cues.
- There are no foolproof measures to ensure no one is insulted. I once asked a man whom I was meeting for the first time and who self-identified as Muslim, "shall we shake hands?", and he was annoyed I'd asked. That's okay — the next person might appreciate being asked.
- Given the lack of absolutes, I think it's best to let any faux-pas go. Be clear about your own boundaries and apologize briefly if you've overstepped another person's.
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More articles on Personal, Team, and Organizational Effectiveness:
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directed toward the chair, or the facilitator if you have one. Here are some suggestions for everybody.
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say no? Do you grant the favor? How do you decide what to do?
- Seven Ways to Get Nowhere
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no real progress towards the goal. How does this happen? What can you do about it?
- Intentionally Unintentional Learning
- Intentional learning is learning we undertake by choice, usually with specific goals. When we're open
to learning not only from those goals, but also from whatever we happen upon, what we learn can have
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- Meeting Troubles: Culture
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Forthcoming issues of Point Lookout
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- When we make decisions based on appearance we risk making errors. We create hostile work environments, disappoint our customers, and create inefficient processes. Maintaining congruence between the appearance and the substance of things can help. Available here and by RSS on July 3.
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- The Power Affect: How We Express Our Personal Power
- Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.