The Deck Chairs of the Titanic: Strategy

In the modern workplace, much effort is irrelevant to the goals espoused by the organization — so much, in fact, that exploring the causes of useless work is worthwhile. In this part of our exploration, we focus on examples of deck-chair-rearranging pertaining to strategic decision-making. See for a discussion of obvious waste, and for a discussion of task duration.

Insupportably detailed plans

Adequate planning is critical to the success of any complex project, but planning in detail not justified by current knowledge is wasteful. It can even threaten success, because it limits flexibility and closes our minds to alternatives. (More on lock-in) By contrast, "just-in-time" planning, the essence of agile development, tends to preserve flexibility.

Excessively detailed planning can be viewed as scope creep in the planning process; or as a manifestation of perfectionism; or as a result of hoarding of the planning budget or schedule or both. More

Preoccupation with efficiency over effectiveness

In manufacturing, efficiency is effectiveness, but in knowledge work, distinguishing the two is essential. About 30 years ago, management theorists came to recognize that efficiency relates to using resources wisely, given an objective, while effectiveness relates to selecting objectives wisely, given a set of resources.

In knowledge work, emphasizing efficiency over effectiveness risks engaging in deck-chair-rearranging behavior. In meetings, for example, we sometimes debate how to discuss an issue, without considering whether that issue is worth discussing at all.

Impulsively changing strategy

Sometimes we must change strategy — at times, suddenly. When it's appropriate, we call this behavior flexibility. But a pattern of sudden, inappropriate changes is something else: impulsiveness. Impulsiveness can arise along with the urge to hoard, or to expand scope, or to plan in excessive detail.

For example, In knowledge work, emphasizing
efficiency over effectiveness
risks engaging in deck-chair-
rearranging behaviorwhen a strategy "threatens" to succeed, and deck-chair-rearrangers fear the result of task completion, they can feel an urge to change strategy. Conversely, when things aren't going well, deck-chair-rearrangers can impulsively adopt a new strategy, rather than addressing and learning from the issues that have arisen.

Rigid adherence to failing strategies

Ironically, rigid adherence to failing strategies can also be part of the deck-chair pattern. Rigid adherence can arise when, instead of focusing on organizational goals, we focus on proving that we were right, and that the strategy we adopted can succeed.

Unlike other examples of the deck-chair pattern, rigid adherence to failed strategies is evident even to distant observers. Unfortunately, when they intervene, they usually terminate or reassign a single individual, rather than addressing the deck-chair pattern, which is often systemic.

Although your organization might be free of strategic deck-chair behavior, individuals might still advocate for it, albeit unwittingly. Can you think of anyone you know who might be doing it now? First in this series   Top    Next Issue

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For more about scope creep, see "Ground Level Sources of Scope Creep," Point Lookout for July 18, 2012; "The Perils of Political Praise," Point Lookout for May 19, 2010; "More Indicators of Scopemonging," Point Lookout for August 29, 2007; "Scopemonging: When Scope Creep Is Intentional," Point Lookout for August 22, 2007; "Some Causes of Scope Creep," Point Lookout for September 4, 2002; and "The Deck Chairs of the Titanic: Task Duration," Point Lookout for June 22, 2011.

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See also Personal, Team, and Organizational Effectiveness and Workplace Politics for more related articles.

Forthcoming issues of Point Lookout

Coming June 27: Interrupting Others in Meetings Safely: I

In meetings we sometimes feel the need to interrupt others to offer a view or information, or to suggest adjusting the process. But such interruptions carry risk of offense. How can we interrupt others safely? Available here and by RSS on June 27.

And on July 4: Interrupting Others in Meetings Safely: II

When we feel the need to interrupt someone who's speaking in a meeting, to offer a view or information, we would do well to consider (and mitigate) the risk of giving offense. Here are some techniques for interrupting the speaker in situations not addressed by the meeting's formal process. Available here and by RSS on July 4.

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