
A section of the Rose Kennedy Greenway in Boston in 2008. This parkway was constructed above Interstate 93, which passes under Boston in a network of tunnels that comprise part of a project that was known as the Big Dig. The contractor responsible for construction near the area pictured was Jay M. Cashman Inc., which depended on information supplied by the Big Dig's management company, a partnership of Bechtel Corp. of San Francisco, and Parsons Brinckerhoff of New York. It is now known that prior to Cashman submitting its bid, Bechtel had been remiss in delivering necessary site information to Cashman, omitting important items and delivering other items late. Cashman went ahead anyway, and submitted a winning bid of $218 million. Before and during construction, Bechtel delivered additional information that caused Cashman to have to revise its plans numerous times and resulted in overruns of more than 60%. For the full story see the investigative report by the Boston Globe. Photo courtesy The Norman B. Leventhal Walk to the Sea.
When you're responsible for a task in the critical path of an effort, you can be subject to scrutiny and pressure that others are not. Preparing yourself for this environment helps in two ways. First, you'll perform better. More important though, political operators are more likely to leave you alone if they believe that you're prepared and able to deal with political tactics. So let's get prepared.
There are different ways to be in the critical path. Your task can be waiting, unable to begin or suspended, because it depends on other tasks not yet complete, or is waiting for something else not yet available. Or it can be already completed, having delivered something essential to another task that is in the critical path. These different states give rise to different politics.
In this issue, we examine what happens when a task is waiting for a resource, information, or a critical piece of infrastructure. In three weeks, we'll look at what can happen to completed tasks.
A task might be in a wait state for a variety of reasons. Some examples:
- It depends on a deliverable from a previous task, and that task isn't yet complete
- It needs the assistance of someone who isn't yet available
- It needs some other unavailable resource
- It needs information from a previous task, or a vendor, and that information isn't available.
Even if the task is unable to begin work, it's susceptible to pressure tactics.
- Waiting for a deliverable or for information
- If the task needs a deliverable from another task, or information not yet available, you might hear, "Assuming that they will give you result X, can't you start building from there? Then if they give you something different, you can always change it."
- Cooperating is risky unless the item in question is absolutely predictable. Usually it's not predictable — it might be very different from what was expected. If that happens, "you can always change it" could become a very expensive and time-consuming strategy.
- Waiting for people or access to resources
- If lack of access Even if a task is
unable to begin work,
it's susceptible to
pressure tacticsto specific resources is the issue, political pressure usually takes the form of insistence on the equivalence of some alternate resource: "Use this/him/her instead." Rarely are the substitutes actually sufficient. - Accepting the substitute is usually unwise. If the substitute is a less experienced or less skilled person, the result can actually be negative progress.
To respond to these pressures effectively, demonstrate with plausible projections the real risks of using the suggested tactics. Then request appropriate contingency reserves to cover those risks. The size of those reserves might not persuade those exerting pressure to relent, but you will have achieved some level of political protection by making a solid case for a more prudent course.
In three weeks, we'll examine the fate of tasks that are already complete. Top
Next Issue
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Related articles
More articles on Workplace Politics:
Using Indirectness at Work
- Although many of us value directness, indirectness does have its place. At times, conveying information
indirectly can be a safe way — sometimes the only safe way — to preserve or restore
well-being and comity within the organization.
When the Answer Isn't the Point: II
- Sometimes, when we ask questions, we're more interested in eliciting behavior from the person questioned,
rather than answers. Here's Part II of a set of techniques questioners use when the answer to the question
wasn't the point of asking.
Narcissistic Behavior at Work: IX
- An arrogant demeanor is widely viewed as a hallmark of the narcissist. But truly narcissistic arrogance
is off the charts. It's something beyond the merely annoying arrogance of a sometimes-obnoxious individual.
What is narcissistic arrogance and how can we cope with it?
Off-Putting and Conversational Narcissism at Work: III
- Having off-putting interactions is one of four themes of conversational narcissism. Here are six behavioral
patterns that relate to off-putting interactions and how abusers use them to control conversations.
On Delegating Accountability: II
- What happens to accountability when we delegate responsibility for a mission? As a result of delegation,
the distribution of responsibility, authority, and accountability can assume any of eight possible forms.
Here's a catalog.
See also Workplace Politics and Workplace Politics for more related articles.
Forthcoming issues of Point Lookout
Coming April 23: On Planning in Plan-Hostile Environments: I
- In most organizations, most of the time, the plans we make run into little obstacles. When that happens, we find workarounds. We adapt. We flex. We innovate. But there are times when whatever fix we try, in whatever way we replan, we just can't make it work. We're working in a plan-hostile environment. Available here and by RSS on April 23.
And on April 30: On Planning in Plan-Hostile Environments: II
- When we finally execute plans, we encounter obstacles. So we find workarounds or adjust the plans. But there are times when nothing we try gets us back on track. When this happens for nearly every plan, we might be working in a plan-hostile environment. Available here and by RSS on April 30.
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Beware any resource that speaks of "winning" at workplace politics or "defeating" it. You can benefit or not, but there is no score-keeping, and it isn't a game.
- Wikipedia has a nice article with a list of additional resources
- Some public libraries offer collections. Here's an example from Saskatoon.
- Check my own links collection
- LinkedIn's Office Politics discussion group