Functional fixedness is a cognitive bias that causes us to see in familiar things only their familiar uses. For example, the brine from a jar of hot cherry peppers is an excellent copper cleaner. This was probably an accidental discovery, because functional fixedness would probably prevent most of us from trying it without having heard of it.
The workplace provides opportunities for exploiting functional fixedness to disguise one's true motives. In Part I of this exploration we examined three ordinary actions that could be used for purposes other than what they seem. Here are about a dozen more. In some of them, the person deceived is the same as the person deceiving.
- Scheduling a meeting every week at a specific time to prevent others from scheduling meetings in that time slot
- As a meeting's chair, adding an agenda item to consume time in a meeting, thus preventing the meeting from addressing a later agenda item you don't want to be addressed
- As a meeting participant, wasting time in a meeting — being repetitive, asking unnecessarily detailed questions long-windedly, and so on — to prevent the meeting from addressing a later agenda item
- As a meeting participant, raising an issue about a previously decided question to distract the group from another question that could prove uncomfortable for you
- As a meeting participant, asking that the agenda The workplace provides opportunities
for exploiting functional fixedness
to disguise one's true motivesitems be re-ordered, claiming that you feel that one of the later items is urgent, when your actual purpose is to delay the item you want to avoid until later in the agenda, past the time when you know you'll have to leave for another meeting
- Accepting an invitation to one meeting to have a reason to decline another meeting scheduled at the same time, and which you don't want to attend
- Acquiring a new piece of equipment (computer, mobile phone, headset, eReader, whatever) to make yourself "more efficient" when you're actually seeking distraction from work you find boring or otherwise unpleasant
- Stopping work and setting off down the hall for yet another cup of coffee for the same reason as the equipment thing
- Tackling Task A, which you like, to justify delaying Task B, which you don't like, and to trick yourself into believing you're too busy to take on Task B
- Volunteering to take responsibility for an undesirable but low-risk task to avoid being assigned responsibility for an undesirable and high-risk task
- Dressing one or two notches above usual and leaving work early, to create the impression that you're interviewing somewhere for a new job, when you actually aren't doing any such thing
- Asking a favor not to get the favor, but to determine whether the target would be willing to grant a favor
- Baiting, bullying, threatening, or harassing someone just before a meeting, possibly privately, in order to put her or him on edge when you attack less directly during the meeting. The hope is that their response will be disproportionate to your criticism, which to others will appear to be fair.
You've probably noticed that many of these ploys are similar — they're the same pattern applied to different situations. That's a good thing, because it simplifies the task of recognizing variations when people use functional fixedness to conceal their true objectives. Watch carefully — you might find examples of your own to add to this collection. If you do, please send them along. First in this series Top Next Issue
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More articles on Workplace Politics:
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- When you have several options, and all seem politically risky, what can you do? Here are two guidelines
to finding your way to a good outcome.
- Reverse Micromanagement
- Micromanagement is too familiar to too many of us. Less familiar is inappropriate interference in the
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isn't always helpful, especially when some of the causes of reverse micromanagement are organizational.
- Deceptive Communications at Work
- Most workplace communication training emphasizes constructive uses of communication. But when we also
understand how communication can be abused, we're better able to defend ourselves from abusive communication.
One form of abusive communication is deception.
- When the Answer Isn't the Point: I
- When we ask each other questions, the answers aren't always what we seek. Sometimes the behavior of
the respondent is what matters. Here are some techniques questioners use when the answer to the question
wasn't the point of asking.
- Problem Displacement by Intention
- When solving problems creates new problems, or creates problems elsewhere, we say that problem displacement
has occurred. Sometimes it's intentional.
Forthcoming issues of Point Lookout
- Coming August 21: Perfectionism and Avoidance
- Avoiding tasks we regard as unpleasant, boring, or intimidating is a pattern known as procrastination. Perfectionism is another pattern. The interplay between the two makes intervention a bit tricky. Available here and by RSS on August 21.
- And on August 28: Playing at Work
- Eight hours a day — usually more — of meetings, phone calls, reading and writing email and text messages, briefing others or being briefed, is enough to drive anyone around the bend. To re-energize, to clarify one's perspective, and to restore creative capacity, play is essential. Play at work, I mean. Available here and by RSS on August 28.
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- The Race to the South Pole: Lessons in Leadership
- On 14 December 1911, four men led by Roald Amundsen reached
the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen had won the
race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished. As historical
drama, why this happened is interesting enough. But to organizational leaders, business analysts, project
sponsors, and project managers, the story is fascinating. We'll use the history of this event to explore
lessons in leadership and its application to organizational efforts. A fascinating and refreshing look
at leadership from the vantage point of history. Read
more about this program. Here's a date for this program:
- Baldwin-Wallace University, 275 Eastland Road, Berea, Ohio
44017: November 7,
Kerzner Lecture Series/International Project Management Day, sponsored by Baldwin Wallace University and the Northeast Ohio Chapter of the Project Management Institute.
- Baldwin-Wallace University, 275 Eastland Road, Berea, Ohio 44017: November 7, Kerzner Lecture Series/International Project Management Day, sponsored by Baldwin Wallace University and the Northeast Ohio Chapter of the Project Management Institute. Register now.
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