In a 1945 monograph, Karl Duncker reported several experiments that demonstrated what he called functional fixedness [Duncker 1945]. Functional fixedness is our tendency to fail to recognize creative uses for objects when we know of — or shortly after we've been reminded of — conventional uses for those same objects. It's one of what we now call cognitive biases, which cause us to make systematic errors of thought or perception.
For example, everyone recognizes that coins are money, and that we can make purchases with them; not everyone recognizes that coins make effective doorstops when wedged into the space between the hinged side of an open door and the jamb. Upon seeing this "trick" for the first time a typical response is surprise — in part because of functional fixedness. (Light reading: "Ten Uses for Coins")
Much has been written about functional fixedness, especially in connection with creativity, because it can prevent people and teams from finding innovative solutions to important problems. But functional fixedness also has a dark side. It causes us to interpret the behavior of others in terms of the goals that those behaviors usually serve, even when those behaviors are serving a very different goal for the person who's using them. Here are three examples. I'll use fictitious names for people: Adrian and Brook.
- Reserving a meeting room or conference facility
- The usual way to reserve a facility for a meeting is to sign up for it using scheduling software. Another perhaps more effective method of reserving meeting space is to schedule a regular meeting in that space for the entire foreseeable future — six or twelve months. The meeting thus serves the purpose of reserving the meeting space, which for many regular meetings, can be more important than any item that ever appears on that meeting's agendas.
- Functional To exploit functional fixedness,
use an everyday behavior
for some other purposefixedness causes us to interpret meetings as meetings, rather than as a means of reserving meeting facilities.
- Asking for information
- Usually, when we ask someone about X, what we want to know is X. But sometimes Adrian might ask Brook about X not to find out about X, but to determine whether Brook knows about X.
- Functional fixedness prevents us from seeing this transaction as something different from an attempt to learn about X.
- Delegation blockage
- Usually, when a manager delegates a task T to someone, the purpose is to ensure that T will be completed. But sometimes the purpose of assigning a task T to Adrian is to keep Adrian busy, perhaps as a distraction, or perhaps to ensure that Adrian is unavailable for some other task T'. Maybe the manager doesn't trust Adrian to handle T', or the manager has promised T' to Brook. In such cases, the manager likely cares less about task T than about keeping Adrian from working on T'.
- Functional fixedness can prevent us from seeing delegation as anything other than a way to partition responsibility.
When Adrian's phone rings, and she excuses herself from the meeting to take the call, we tend to assume that it's an important call. But what if Adrian has an app on her phone that makes fake calls? Yes, fake call apps do exist. They "work," in part, because of functional fixedness. Next in this series Top Next Issue
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More articles on Workplace Politics:
- Workplace Politics Is Not a Game
- We often think about "playing the game" — either with relish or repugnance. Whatever
your level of skill or interest, you'll do better if you see workplace politics as it is. It is not a game.
- Inappropriate Levels of Regard
- The regard we have for others as people is sometimes influenced by the regard we have for the work they
do. Confusing the two is a dangerous error.
- Deceptive Communications at Work
- Most workplace communication training emphasizes constructive uses of communication. But when we also
understand how communication can be abused, we're better able to defend ourselves from abusive communication.
One form of abusive communication is deception.
- Grace Under Fire: I
- If you're ever in a tight spot in a meeting, one in which you must defend your actions or past decisions,
the soundness of your arguments can matter less than your demeanor. What can you do when someone intends
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- The Utility Pole Anti-Pattern: II
- Complex organizational processes can delay action. They can set people against one other and prevent
organizations from achieving their objectives. In this Part II of our examination of these complexities,
we look into what keeps processes complicated, and how to deal with them.
Forthcoming issues of Point Lookout
- Coming July 18: High Falutin' Goofy Talk: III
- Workplace speech and writing sometimes strays into the land of pretentious but overused business phrases, which I like to call high falutin' goofy talk. We use these phrases with perhaps less thought than they deserve, because they can be trite or can evoke indecorous images. Here's Part III of a collection of phrases and images to avoid. Available here and by RSS on July 18.
- And on July 25: Exploiting Functional Fixedness: II
- A cognitive bias called functional fixedness causes difficulty in recognizing new uses for familiar things. It also makes for difficulty in recognizing devious uses of everyday behaviors. Here's Part II of a catalog of deviousness based on functional fixedness. Available here and by RSS on July 25.
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- The Race to the South Pole: The Power of Agile Development
- On 14 December 1911, four men led by Roald
Amundsen reached the South Pole. Thirty-five days later, Robert F. Scott and four others followed. Amundsen
had won the race to the pole. Amundsen's party returned to base on 26 January 1912. Scott's party perished.
As historical drama, why this happened is interesting enough. Lessons abound. Among the more important
lessons are those that demonstrate the power of the agile approach to project management and product
development. Read more about this program. Here's
a date for this program:
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Monthly Meeting, Cincinnati
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- Ohio National Insurance, 1 Financial Way, Blue Ash, OH: July 17, Monthly Meeting, Cincinnati chapter of the International Institute of Business Analysis. Register now.
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