Leadership and social status at work depend, in part, on how we use language. Being clever and evoking powerful imagery are two techniques that help to distinguish our own use of language. Because few of us are so clever and so facile with the language that we can create our own powerful imagery, we repeat what we've heard from others in our lives or in the media. Repeating something that's still fresh is probably helpful.
Repeating something that's no longer fresh is unhelpful. Notice that I avoided making a reference to the "sell-by date" of stale and overused linguistic forms. That term is itself an example of high-falutin' goofy talk.
Here's Part III of a list of phrases that are no longer fresh.
- Bite the bullet
- To "bite the bullet" is to finally take an action or make a decision that one would rather not.
- The term probably comes from a (possibly apocryphal) tale that in previous centuries, battlefield medical personnel who lacked anesthetic would ask their patients to clench a bullet in their teeth before they underwent painful surgeries, such as amputations. Is that really an image you want to evoke in your meetings?
- Drink the Kool-Aid
- To "drink the Kool-Aid" Few of us are so clever
and so facile with the
language that we can create
our own powerful imageryis to adopt whole-heartedly what one is told to believe. It is also a metaphor for extreme dedication to a cause despite the potential for self-destruction.
- Kool-Aid is a powder used to make a fruit drink. In November 1978, in a remote settlement in north Guyana that had been established by an American cult called the Peoples Temple, over 900 cult members committed suicide (some unknowingly, and some forcibly) by drinking a fruit punch made from Kool-Aid, cyanide, and prescription drugs. Is that really an image you want to evoke in your meetings?
- Think outside the box
- To "think outside the box" is to think unconventionally, creatively, or from a new perspective.
- This phrase is so heavily used that FastCompany has published an article about its use [Kihn 1995]. Its origin probably traces to management consultants in the 1970s or 1980s. If you're advocating "thinking outside the box," using a phrase as clichéd as this one tends to undercut your advocacy. Avoid it.
- Throw <someone> under the bus
- Now there's a gory image. To "throw someone under the bus" is to betray a friend, ally, colleague, subordinate, or supervisor for selfish reasons.
- This idiom is of relatively recent origin — less than 20 years, more or less, depending upon where you believe it began. Still, it has been so heavily used in mass media that using it in the workplace is of no advantage, and might even lower your social status.
- It's a win-win situation
- A win-win situation is one in which all participants receive benefits. If there is only one participant, then the implication is that all outcomes are favorable.
- The term is a play on either no-win or win-lose. Early in its usage, it was clever-sounding, because the latter two terms were so much more familiar that Win-win stood out — it seemed almost paradoxical. But by now it's so heavily used that the cleverness has worn off. Moreover, the term is often misused and misinterpreted as if it meant compromise [McNary 2003]. Avoid it.
- Take it to the next level
- To "take it to the next level" is to improve it in some significant way.
- The term probably is a reference to the level-oriented structure of most computer games, wherein players face successively more difficult challenges arranged in groups, or "levels." During the early days of computer games, using the term at work probably seemed clever. Today using the term is no longer clever, whether you work in the computer game industry or not.
A memorable feeling accompanies hearing these phrases for the first time. It can even be thrilling. We repeat these phrases ourselves, in part, to recreate that feeling. That might work somewhat at first. After a few repititions, though, it's a dubious strategy. First in this series Top Next Issue
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More articles on Effective Communication at Work:
- What We Don't Know About Each Other
- We know a lot about our co-workers, but we don't know everything. And since we don't know what we don't
know, we sometimes forget that we don't know it. And then the trouble begins.
- Social Transactions: We're Doing It My Way
- We have choices about how we conduct social transactions — greetings, partings, opening doors,
and so on. Some transactions require that we collaborate with others. In social transactions, how do
we decide whose preferences rule?
- Reframing Hurtful Dismissiveness
- Targets of dismissive remarks often feel that their concerns are being judged as unimportant, which
can be painful when their concerns are real. But there is an alternative to pain. It requires a little
skill and discipline, but it can work.
- The Limits of Status Reports: II
- We aren't completely free to specify the content or frequency of status reports from the people who
write them. There are limits on both. Here's Part II of an exploration of those limits.
- Critical Communications
- From time to time, we're responsible for sending critical communications — essential messages
that the intended recipients must have. It's a heavy responsibility that can bear some risk. A strategy
for managing those risks involves three messages.
Forthcoming issues of Point Lookout
- Coming July 8: Multi-Expert Consensus
- Some working groups consist of experts from many fields. When they must reach a decision by consensus, members have several options. Defining those options in advance can help the group reach a decision with all its relationships intact. Available here and by RSS on July 8.
- And on July 15: Disjoint Concept Vocabularies
- In disputes or in problem solving sessions, when we can't seem to come to agreement, we often attribute the difficulty to miscommunication, histories of disagreements, hidden agendas, or "personality clashes." Sometimes the cause is much simpler. Sometimes the concept vocabularies of the parties don't overlap. Available here and by RSS on July 15.
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Decision-makers in modern organizations commonly demand briefings in the form of bullet points or a series of series of bullet points. But this form of presentation has limited value for complex decisions. We need something more. We actually need to think. Briefers who combine the bullet-point format with a variety of persuasion techniques can mislead decision-makers, guiding them into making poor decisions. Read more about this program.