We began exploring bottlenecking patterns last time, focusing on the motivations of those who become bottlenecks. Certainly there are more motivations than we've mentioned so far, but let's turn now to explore measures that can reduce the incidence of the pattern, or, at least, reduce the consequences of bottlenecking when it does occur.
- Measure the incidence of bottlenecking
- Define metrics and gather data that measures the incidence of bottlenecking. Example metrics for individuals include: the percentage of their day spent in meetings; actual hours worked; email messages sent per week; email message response time; voice mail message age; text messages sent per week; and meetings rescheduled per week. One particularly interesting metric: the number of meetings to which they had to send a "substitute" because of a schedule conflct.
- Address bottlenecking in risk plans
- For projects in which bottlenecking is a significant risk, risk plans ought to address it. If monitoring bottlenecking metrics is part of risk planning, then risk plans can prescribe interventions when bottlenecking is indicated. For projects in which bottlenecking isn't regarded as a significant risk, risk plans should include evidence to that effect, and steps to be taken if events unfold differently.
- Remove temptations
- When people are assigned sets of responsibilities that span efforts that they once championed, and whose success was the foundation for their current stature, the temptation to hang on to their former roles can be irresistible indeed. Doing so contributes to their overload and therefore to bottlenecking. When expanding responsibilities of top performers, arranging to place their former responsibilities out of reach removes any such temptation.
- Monitor activities of political rivals
- Political rivals For projects in which bottlenecking
is a significant risk,
risk plans ought to address itof bottleneckers can be expected to be targeted for obscurity by the bottleneckers. That can happen because the responsibilities that are overloading the bottlenecker are often properly the responsibilities of the political rivals. Monitor the volume and the nature of the responsibilities political rivals have. If the workload of the rival is light, or the nature of the work is of lesser importance than the rival might be expected to have, the political agenda of the bottlenecker might be the cause.
- Look to the supervisor
- Supervisors whose charges become bottlenecks do have some responsibility for the situation. Certainly supervisors cannot be fully aware of conditions from minute to minute, but supervisors can be held responsible for the problematic behavior people who have been bottlenecks for a month or more, or who are repeat offenders. And supervisors who have more than one subordinate who is a bottleneck are also problematic. The supervisor's supervisor must address these failures as performance issues for the supervisor.
Finally, does your organization reward martyrs — the people who work killing hours for months on end because only they know how to do whatever it is they do? Rewarding martyrs creates more martyrs. In the long run, martyrdom hurts the organization. First in this series Top Next Issue
Are your projects always (or almost always) late and over budget? Are your project teams plagued by turnover, burnout, and high defect rates? Turn your culture around. Read 52 Tips for Leaders of Project-Oriented Organizations, filled with tips and techniques for organizational leaders. Order Now!
Your comments are welcomeWould you like to see your comments posted here? rbrenuQKLUMsVubCpqOpqner@ChacCCvpZbzKGsgliMGNoCanyon.comSend me your comments by email, or by Web form.
About Point Lookout
Thank you for reading this article. I hope you enjoyed it and found it useful, and that you'll consider recommending it to a friend.
Support Point Lookout by joining the Friends of Point Lookout, as an individual or as an organization.
Do you face a complex interpersonal situation? Send it in, anonymously if you like, and I'll give you my two cents.
More articles on Personal, Team, and Organizational Effectiveness:
- Problem-Solving Ambassadors
- In dispersed teams, we often hold meetings to which we send delegations to work out issues of mutual
interest. These working sessions are a mix of problem solving and negotiation. People who are masters
of both are problem-solving ambassadors, and they're especially valuable to dispersed or global teams.
- Twenty-Three Thoughts
- Sometimes we get so focused on the immediate problem that we lose sight of the larger questions. Here
are twenty-three thoughts to help you focus on what really counts.
- Intentionally Unintentional Learning
- Intentional learning is learning we undertake by choice, usually with specific goals. When we're open
to learning not only from those goals, but also from whatever we happen upon, what we learn can have
far greater impact.
- No Tangles
- When we must say "no" to people who have superior organizational power, the message sometimes
fails to get across. The trouble can be in the form of the message, the style of delivery, or elsewhere.
How does this happen?
- Creating Toxic Conflict: I
- Many managers seem to operate as if their primary goal is to create toxic conflict among their subordinates.
Here's a collection of methods for sowing toxic conflict that can help bad managers become worse managers.
Forthcoming issues of Point Lookout
- Coming July 8: Multi-Expert Consensus
- Some working groups consist of experts from many fields. When they must reach a decision by consensus, members have several options. Defining those options in advance can help the group reach a decision with all its relationships intact. Available here and by RSS on July 8.
- And on July 15: Disjoint Concept Vocabularies
- In disputes or in problem solving sessions, when we can't seem to come to agreement, we often attribute the difficulty to miscommunication, histories of disagreements, hidden agendas, or "personality clashes." Sometimes the cause is much simpler. Sometimes the concept vocabularies of the parties don't overlap. Available here and by RSS on July 15.
I offer email and telephone coaching at both corporate and individual rates. Contact Rick for details at rbrenuQKLUMsVubCpqOpqner@ChacCCvpZbzKGsgliMGNoCanyon.com or (650) 787-6475, or toll-free in the continental US at (866) 378-5470.
Get the ebook!
Past issues of Point Lookout are available in six ebooks:
- Get 2001-2 in Geese Don't Land on Twigs (PDF, )
- Get 2003-4 in Why Dogs Wag (PDF, )
- Get 2005-6 in Loopy Things We Do (PDF, )
- Get 2007-8 in Things We Believe That Maybe Aren't So True (PDF, )
- Get 2009-10 in The Questions Not Asked (PDF, )
- Get all of the first twelve years (2001-2012) in The Collected Issues of Point Lookout (PDF, )
Are you a writer, editor or publisher on deadline? Are you looking for an article that will get people talking and get compliments flying your way? You can have 500 words in your inbox in one hour. License any article from this Web site. More info
- The Power Affect: How We Express Our Personal Power
Many people who possess real organizational power have a characteristic demeanor. It's the way they project their presence. I call this the power affect. Some people — call them power pretenders — adopt the power affect well before they attain significant organizational power. Unfortunately for their colleagues, and for their organizations, power pretenders can attain organizational power out of proportion to their merit or abilities. Understanding the power affect is therefore important for anyone who aims to attain power, or anyone who works with power pretenders. Read more about this program.
- Bullet Points: Mastery or Madness?
Decision-makers in modern organizations commonly demand briefings in the form of bullet points or a series of series of bullet points. But this form of presentation has limited value for complex decisions. We need something more. We actually need to think. Briefers who combine the bullet-point format with a variety of persuasion techniques can mislead decision-makers, guiding them into making poor decisions. Read more about this program.